Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers, nice and fresh, well presented and well packaged to protect from damage.”

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Posted 7 years ago

“Great service, good communication. Lovely flowers.”

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Posted 7 years ago

“Happy to make my daughter's day with her beautiful basket of flowers. Perfect flowers, well scented . . . and she was pleased she didn't have to arrange them! Thank you.”

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Posted 7 years ago

“Delivered on time. Easy to order. Recipient said the flowers were lovely.”

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Posted 7 years ago

“I am so happy ..everything was like I dreamed. Fresh flowers and fast in time delivery. Thank you very much. Wish you good luck.”

Serenata Flowers 5 star review on 15th April 2018

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Posted 7 years ago

“Always excellent service.”

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Posted 7 years ago

“I accidentally put the wrong address and delivery date on my order (very blonde moment). I filled out the online form to contact the company and had an email reply within an hour asking me to confirm the correct details. Again I filled in the online form and I had an email reply to say all the necessary details had been changed. I had an email dispatch and delivery notification as well. Very good communication and very good service all round”

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Posted 7 years ago

“The flowers were delivered on time, and my sister thought they were a lovely surprise, and to my surprise the right flowers were delivered, always wonder whether the flowers you order online are the ones that get delivered, and to my surprise they were.”

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Posted 7 years ago

“I'm in Australia and sent flowers to my mum on her birthday, the service was excellant, keeping me updated with funny info and the flowers gorgeous. Thank you definately will use again🤗”

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Posted 7 years ago

“After delivery, the recipient contacted me to say that the bouquet was beautiful and was like a breath of spring in the house. The emails informing me of despatch and delivery were humorous and accurate. Thank you very much Serenata Flowers.”

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Posted 7 years ago

“Whoever I send the flowers to, my mum mainly or my sister, they are always very pleased width them without fail.”

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Posted 7 years ago

“I'm from Brazil and sent flowers to my girlfriend, that is living in the UK. The service was really efficient and organized. Thank you!”

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Posted 7 years ago

“I ordered the Blue Dendrobiums for my partner and he loved them! Arrived right on time for his birthday. They were in perfect condition, not crushed or half-dead thank god. Totally recommend!”

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Posted 7 years ago

“cant fault the flowers still very good after week and smell wonderful delivered when they said well boxed.”

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Posted 7 years ago

“The flowers and Card are lovely and arrived on time before 10.30am. The one issue I have was as no one was available to sign for them they were put in a safe place. It would have been helpful if a card had been left stating where they had been left. They were a birthday present and I had to email you late afternoon, feeling rather annoyed as it seemed as they hadn’t been delivered to find out where they were. Apart from that all was great”

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Posted 7 years ago

“Easy order process and fast delivery of quality product - faultless”

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Posted 7 years ago

“Recipients of flowers were delighted with’beautiful bouquets’. So I’m pleased and delighted with you!”

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Posted 7 years ago

“The deliver arrived on time however the bouquet was a little disappointing not nearly as full as picture. My mum loved though so i guess that's only thing that matters”

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Posted 7 years ago

“Very professional service, delivered on time and the flowers were excellent. Will definitely use your service again. Many Thanks”

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Posted 7 years ago

“Just had a call from my brother. The Roses I sent for their Golden wedding were beautiful and very much appreciated. This is the first time I have used Serenata and will do so again. Thank you”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews