Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great courier service with updates and very helpful delivered notification. Recipient sent a photo and flowers look like they were delivered in excellent condition.”

Helpful Report

Posted 7 years ago

“Good communication and speedy delivery.”

Helpful Report

Posted 7 years ago

“Have used Serenata a lot this year for various birthdays and get well soon and other occasions - they have an excellent range and are extremely competitively priced which keeps me coming back! They also have greta add ons should you want them.”

Helpful Report

Posted 7 years ago

“My wife love it so much! Thank you”

Serenata Flowers 5 star review on 18th April 2018

Helpful Report

Posted 7 years ago

“Easy to order online. So much cheaper than Interflora! Great communication via email before and after the flowers arrived. One happy customer and one happy mum who said the flowers were absolutely beautiful. I will definitely be ordering from you again in the future. Thank You!”

Helpful Report

Posted 7 years ago

“I received a bouqet of flowers from my birthday less than a week ago. They arrived to my workplace and when I opened them there was a lot of brown petal on the white roses. My colleagues commented that they had never received anything like that. I then read the care instructions that informed to take the guard leaves off the roses as these were left on for protection. I did this and cut the stems and put fresh water in every couple of days. They are terrible brown from the inside. I have contacted customer services twice wo said they only guarantee flower for 3 days. I have never heard anything like this. I have flowers from supermarkets that last longer than a week or moer. My son paid £39.99 for these with a birthday balloon. I personally will never use this company for flowers and have informed my son not to waste his money again.”

Helpful Report

Posted 7 years ago

“Beautiful flowers and Excellent service”

Helpful Report

Posted 7 years ago

“Recipient of the flowers was absolutely delighted with them - a beautiful display! Serenata kept us informed about delivery progress (by email). Overall we are delighted with the service provided.”

Helpful Report

Posted 7 years ago

“Nice flowers arrived as expected.”

Helpful Report

Posted 7 years ago

“First time user and sent two flower arrangements to two different locations. Was kept fully informed each step of the process. Haven’t seen flowers myself only photo but they look beautiful and the recipients were absolutely delighted. Will definitely be using Serenataflowers again and wouldn’t hesitate to recommend them. J. Wirral”

Helpful Report

Posted 7 years ago

“The flowers were delivered in good condition with a nice vase, and despite my not paying for a time slot, arrived before mid day.”

Helpful Report

Posted 7 years ago

“Very efficient, great value & super communication about status of delivery. Would 100% order again.”

Helpful Report

Posted 7 years ago

“The recipients were delighted with the flowers.”

Helpful Report

Posted 7 years ago

“Flowers delivered upside down in a water damaged box and plant food sachet had split covering flowers in a sticky coating”

Helpful Report

Posted 7 years ago

“Prompt delivery, email confirmation on arrival. Orchid in excellent condition and much bigger than expected. One very happy birthday girl.”

Serenata Flowers 5 star review on 17th April 2018

Helpful Report

Posted 7 years ago

“You did exactly what I requested once again .... Many thanks indeed”

Helpful Report

Posted 7 years ago

“I ordered them to be delivered next day. I didn’t see them but the person that they were sent to said they were beautiful and she was very happy”

Helpful Report

Posted 7 years ago

“Excellent website and so easy to use from abroad. I liked the way you informed me about the delivery timeline. My gifts were delivered in such a timely fashion. I will certainly use a Sera ata again. Thank you”

Helpful Report

Posted 7 years ago

“The whole process from start to finish ticked all the boxes I could have asked. Even when I had a problem getting payment through, for some unknown reason my end, you answered my email within minutes, on a Sunday afternoon! Love it that it's free delivery. I would use you again.”

Helpful Report

Posted 7 years ago

“Easy to access the website and a good range of flowers on display. Possibly a little more on anniversaries would help (eg Silver Wedding, Golden Wedding etc). Otherwise a very easy process. I presume payment details are secure. Thank you for asking”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews