Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always”

Helpful Report

Posted 7 years ago

“Ordered flowers on Tuesday for Friday delivery by end of business hours to a high-rise tower in London. Got a notification around 3pm that they had been delivered and contacted my recipient to see what she thought around 5pm. She said she never received any flowers! I'm SO disappointed as these were ordered to celebrate her engagement. My guess is the delivery person was lazy and didn't bother going upstairs to deliver them. He just left them with some front doorman and called it a day and they forgot about them. TERRIBLE EXPERIENCE.”

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Posted 7 years ago

“Web site easy to use, great choice and value for money. Arrived on time too.”

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Posted 7 years ago

“Beautiful bouquet, my mum was over the moon with them. The delivery driver left them where he normally leaves items for them. Email communication was extremely good re: dispatch and delivery. Would definitely use again.”

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Posted 7 years ago

“Flowers looked just like in picture and the recipient was very happy with them. Delivered on time. Perfect! Thank you.”

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Posted 7 years ago

“Dur to information provided I was able to follow the process from shop to delivery. Although I didn't see the flowers in person as the order was placed in Australia,from all reports the flowers were as shown on Serenata Flowers web site.”

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Posted 7 years ago

“You delivered a wonderful bouquet to a dear friend for her 60th birthday. A lovely surprise for her and she was delighted with them.”

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Posted 7 years ago

“Easy to order, lots to choose from, arrived when requested. Will definitely order again.”

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Posted 7 years ago

“This is 2nd time I've used Serenata and felt more confident...spent a little more....delivery was to a house way off beaten track (even I find it difficult destination to locate). Recipient delighted....thus me (customer) delighted.”

Helpful Report

Posted 7 years ago

“The basket of flowers I ordered for my friend’s birthday was just beautiful. Not too expensive and the blooms were gorgeous. They were delivered exactly at the time indicated and I was informed by text when they had been accepted. Very happy with this service.”

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Posted 7 years ago

“Quick responce when i made mistake with order. Thanks”

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Posted 7 years ago

“Love your information e-mails.. they really personalise the purchase. Second time I have used your company and I shall do so again”

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Posted 7 years ago

“Excellent service! Serenata kept me up to date with the order and delivery with fab, funny email! The flowers arrived in good time and although I haven't seen them, my friend who received them said 'beautiful '. I would certainly recommend serenata and will use them again myself .”

Helpful Report

Posted 7 years ago

“I ordered Raspberry Ripple - Grandissimo for my best friend birthday and paid EXTRA £9.99. I was so disappointed when the flowers delivered. It didn't look like the one on the website and the it was so small for 33 stems(only had 3 roses). I felt like I been cheated! Not happy at all.”

Serenata Flowers 1 star review on 21st April 2018

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Posted 7 years ago

“Delivered on time. The only issue is the roses were delivered fully open. I sent these flowers to my daughter to thank her for dealing with every thing because my Mum passed away while i was on holiday. So I hope they last.”

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Posted 7 years ago

“Really quick delivery and lovely fresh flowers”

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Posted 7 years ago

“Easy and delivered when said and execellnt flowers”

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Posted 7 years ago

“Excellent service, broad choice of flowers to choose and able to purchase a card too.The flowers were delivered the very next day which I found impressive.”

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Posted 7 years ago

“Good site and quick pick of order. Sad I couldn't arrange drop off time”

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Posted 7 years ago

“Did what it said on the label”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews