Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers great price and delivered when promised. Open late too for next day delivery... very important :-)”

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Posted 7 years ago

“Excellent service and beautiful bouquet delivered early as requested. Cannot fault them on this order.”

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Posted 7 years ago

“No hassle in ordering, very prompt, will use their service again”

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Posted 7 years ago

“Good offers on quality flowers”

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Posted 7 years ago

“I sent flowers to my daughter in law and they arrived in good time on Saturday, by Monday two of the roses were dead and by the Wednesday all the roses were dead as well as the greenery”

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Posted 7 years ago

“Superb service ordered at 9-30pm and they were delivered by 1pm the following day which provided me with a get out of jail card as I had forgot it was my girl friends birthday”

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Posted 7 years ago

“after ordering the bouquet I was very disappointed to see them once they had been delivered. I feel as if I would have been better going to a super market to buy them. i hope other customers will read this feedback before using the website. When you are reliant on a product image to buy products through the internet, you can appreciate when when whats delivered isn't what you believe you have purchased.”

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Posted 7 years ago

“We sent these flowers to our neighbour for looking after our house while we were on holiday. They were left at the wrong house and this wan not discovered until we came back from holiday. The box they came in was soaked though and the presentation was not the best. Very disappointed.”

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Posted 7 years ago

“Good service and regular (lovely) updates on the progression of the delivery. Flowers received were lovely.”

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Posted 7 years ago

“lovely full bouquet, delivered on time but already tinged brown on top of six roses. one day later more brown tinge appeared. would have been five stars apart from this. wife happy with the thought and that's what counts.”

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Posted 7 years ago

“I live In Australia and wanted to send a close friend of mine flowers. Delivered within 2 days including time difference. Amazing 😊”

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Posted 7 years ago

“Very profesional service, very nice flowers been delivered. Iwill use again and I will recomand.Thank you!”

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Posted 7 years ago

“The flowers were sent to someone recently bereaved she said they where beautiful thank you very much”

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Posted 7 years ago

“My order was processed quickly and efficiently. The display was beautiful and being able to give me a time slot for delivery was great.”

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Posted 7 years ago

“So easy to order and I was kept updated throughout. I didn't see the flowers myself but my friend, who I sent them to, was very pleased”

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Posted 7 years ago

“I sent flowers for my 93 year old aunt's birthday. Serenata kept me informed when the gift was on its way and when it had been delivered. She was absolutely thrilled with her flowers. I would definitely use Serenata again.”

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Posted 7 years ago

“The flower/plant basket was all broken and smashed. The recipitent has arranged a replacement, but I have been trying to contact them about my upset and dissatisfaction , only to get constant list reading replies, and told they do not call customers”

Serenata Flowers 1 star review on 24th April 2018

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Posted 7 years ago

“Beautiful bouquets of flowers everytime”

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Posted 7 years ago

“Excellent service ordered a bouquet late afternoon on Sunday and got them delivered by Monday afternoon. There was a great choice at reasonable prices. Definitely will be recommending to my friends and family.”

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Posted 7 years ago

“Arrived on time and i was told they were lovely”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews