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Serenata Flowers Reviews

3.4 Rating 5,980 Reviews
56 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,980 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 19th February 2025
Anonymous
666
Anonymous
Anonymous  // 01/01/2019
When the flowers arrived, i got a call saying the reef was beautiful also liked spray. That meant a lot to me, as they where for an Aunts funeral and it was my Uncle that phoned. Thank you .
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Posted 7 years ago
you were easy to order from the other side of the world. the plant arrived on the date asked for. All though a sad occasion they were liked
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Posted 7 years ago
Beautiful flowers at an excellent price, with free delivery. Great communication throughout the ordering/ delivery process.
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Posted 7 years ago
The service SF provide is fantastic. I've never had any problems.
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Posted 7 years ago
I ordered a lovely bouquet for a birthday present for a friend, it was beautifully accepted
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Posted 7 years ago
beautiful flowers delivered on time good experience
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Posted 7 years ago
Very happy with the flowers I order brilliant price great service thankyou
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Posted 7 years ago
I have used Serenata Flowers on multiple occasions and always had an excellent service. Great deals and have always delivered on time.
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Posted 7 years ago
I absolutely love Serenata and have used them for years, but I was very disappointed on the recent flowers. 2 x £24.99 and they looked like I'd spent £4.99 at the local supermarket.
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Posted 7 years ago
Very pleased with orchids and liked the emails informing me of delivery We will ordering from you again.
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Posted 7 years ago
Kept me informed of progress and delivered the plant when they said they would
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Posted 7 years ago
Very quick deliver, everything was fantastic will use them again
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Posted 7 years ago
There was a days delay in delivery however my complaint was dealt with swiftly . The recipient really loved the arrangement . She did not know it was late so all good in the end.
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Posted 7 years ago
My sister-in-law was thrilled with the flowers, they were perfect.
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Posted 7 years ago
I ordered an orchid to be delivered to a friend for her birthday. I made the order 10 days in advance to be sure it arrived. The took my order and confirmed it would be delivered. It was not delivered on the requested day. No one contacted me. The next day i contacted them to enquire about it. They refunded 15% of the cost and said they could deliver the following day. I cancelled the order as my friend would be away. They refunded the full amount. The customer service was quite good and they did refund me but i did not have my flower delivered by this company which was very disappointing.
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Posted 7 years ago
i live in the States and it was great to have notifications regarding delivery. My friend took photos of the flowers and they were beautiful and just like the sample photos you choose from. Thank you, and yes I will be using you again!
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Posted 7 years ago
Thank you flowers were lovely
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Posted 7 years ago
Efficiency & delivery when promised.
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Posted 7 years ago
Great professional service. Would highly recommend.
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Posted 7 years ago
Great quality, great service, great satisfaction!
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Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,980 reviews