Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Great Service...... Great Flowers”

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Posted 7 years ago

“very nice flowers, prompt delivery.”

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Posted 7 years ago

“I sent flowers to a dear friend who’d just lost her mother. They cost £35. They arrived already turning brown and moist, which proved that they were sent out at that late stage. I was very embarrassed and disappointed”

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Posted 7 years ago

“I ordered a boquet on one of the offers emailed to myself. The flowers that were sent were derisory i had to combine the flowers sent with another bunch to fill a small vase . I looked in the supermarket at the weekend and i could have picked something similar up for around £3! I had them delivered to my wifes place of work and she said she felt embarrased with them. Im not sure i would return to Serenataflowers.com again.”

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Posted 7 years ago

“I live in Canada and sent flowers to a friend in the UK. She was absolutely delighted with the flowers she received. She described then to me over the telephone and I was so pleased they sounded exactly like the illustration on your website, and they were still fresh four days after delivery. I will recommend Serenata to my everyone.”

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Posted 7 years ago

“Very happy with service, convenience, tracking and delivery as indicated. My daughter said that the packaging is amazing and the orchid was beautiful. This was my second time using Serenataflowers and will do so again as well as I recommend this company.”

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Posted 7 years ago

“Lovely anniversary plant delivered to my sister who said it was beautiful. Always first class service from Serenata. Plenty of choices at reasonable prices. Will certainly be back.”

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Posted 7 years ago

“Very happy with the service and the result it brought”

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Posted 7 years ago

“Flowers have lasted for a full month”

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Posted 7 years ago

“Everything was so ready to follow. Absolutely no problems. Would definitely use Serenata Flowers again and recommend them to my friends. Great service.”

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Posted 7 years ago

“Easy ordering and delivered next day even on a Saturday at no extra charge - I got sent a picture of the bouquet and they looked as they did on the advert - very pleased customer”

Serenata Flowers 5 star review on 29th April 2018

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Posted 7 years ago

“Placed my order after 9pm. Serenade were the only company able to make the next day delivery. The delivery was made and the recipient was very pleased with the flowers and chocolates. I was very pleased with the service. Definitely will use again and again.”

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Posted 7 years ago

“Lovely flowers and good communication”

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Posted 7 years ago

“Absolutely beautiful. The recipient thought they were the nicest flowers she has ever had sent to her. Thank serenata flowers. I would definitely recommend and will certainly be using you again.”

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Posted 7 years ago

“Cheap, quick and my friend loved them.”

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Posted 7 years ago

“Delivered next day as promised, very reasonable price and one very happy recipient!”

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Posted 7 years ago

“I requested that the flowers I had delivered to my mother-in-law Mrs Brenda Olding, be delivered with a neighbour. The flowers were delivered by Yodel, who left them on the front door step in view of everyone. I think this is disgusting, I clearly requested that they be delivered to a neighbour, if there was no reply. My mother-in-laws neighbour thankfully saw them and also she has proof on her camera what this Yodel driver did. What is the point of asking a customer to request where the want their flowers delivered, and as you can see from my order I requested they be left with a neighbour. l”

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Posted 7 years ago

“Excellent service as always”

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Posted 7 years ago

“The beautiful 'Bright Posy' was a delight, larger than we expected and bursting with fresh flowers, plus it was delivered promptly with a nice card attached (we wanted a slight alteration to the wording we had chosen and a quick email to Serenata made this possible). We shall definitely use Serenata again for any occasion when we want to send flowers and will certainly recommend them to friends and relatives.”

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Posted 7 years ago

“Great value as well as service”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews