Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You kept to your schedule and also replied promptly to my Email also resiptant was v happy with the flowers”

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Posted 7 years ago

“The flowers were sent to a very special friend for her birthday. I haven't seen them but she told me whilst the flowers were nice there were 45 pieces of greenery!! I felt this was a bit excessive..... is this normal? Not sure I want to order from you again if this is so.”

Serenata Flowers 3 star review on 30th April 2018

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Posted 7 years ago

“Easy to order on line, good prices and efficient service. Didn’t see the flowers which were delivered but they made my friend happy!”

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Posted 7 years ago

“Good value and reliable service. Easy to use.”

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Posted 7 years ago

“Beautiful flowers, fast delivery. Thanks”

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Posted 7 years ago

“Excellent service. Beautiful flowers. Arrived next day. Easy, seamless process and great value too. Thank you for helping me cheer someone up!”

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Posted 7 years ago

“First class service, first class flowers. Used many times , but most recently for a beautiful wreath. Thank you x”

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Posted 7 years ago

“Very easy to order the flowers and gifts I wanted and guaranteed next day delivery - even when it was a Sunday I wanted them delivered! I was kept in the loop about times for delivery and very pleased with the flowers they were gorgeous!”

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Posted 7 years ago

“Great Service...... Great Flowers”

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Posted 7 years ago

“very nice flowers, prompt delivery.”

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Posted 7 years ago

“I sent flowers to a dear friend who’d just lost her mother. They cost £35. They arrived already turning brown and moist, which proved that they were sent out at that late stage. I was very embarrassed and disappointed”

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Posted 7 years ago

“I ordered a boquet on one of the offers emailed to myself. The flowers that were sent were derisory i had to combine the flowers sent with another bunch to fill a small vase . I looked in the supermarket at the weekend and i could have picked something similar up for around £3! I had them delivered to my wifes place of work and she said she felt embarrased with them. Im not sure i would return to Serenataflowers.com again.”

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Posted 7 years ago

“I live in Canada and sent flowers to a friend in the UK. She was absolutely delighted with the flowers she received. She described then to me over the telephone and I was so pleased they sounded exactly like the illustration on your website, and they were still fresh four days after delivery. I will recommend Serenata to my everyone.”

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Posted 7 years ago

“Very happy with service, convenience, tracking and delivery as indicated. My daughter said that the packaging is amazing and the orchid was beautiful. This was my second time using Serenataflowers and will do so again as well as I recommend this company.”

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Posted 7 years ago

“Lovely anniversary plant delivered to my sister who said it was beautiful. Always first class service from Serenata. Plenty of choices at reasonable prices. Will certainly be back.”

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Posted 7 years ago

“Very happy with the service and the result it brought”

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Posted 7 years ago

“Flowers have lasted for a full month”

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Posted 7 years ago

“Everything was so ready to follow. Absolutely no problems. Would definitely use Serenata Flowers again and recommend them to my friends. Great service.”

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Posted 7 years ago

“Easy ordering and delivered next day even on a Saturday at no extra charge - I got sent a picture of the bouquet and they looked as they did on the advert - very pleased customer”

Serenata Flowers 5 star review on 29th April 2018

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Posted 7 years ago

“Placed my order after 9pm. Serenade were the only company able to make the next day delivery. The delivery was made and the recipient was very pleased with the flowers and chocolates. I was very pleased with the service. Definitely will use again and again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews