Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a days delay in delivery however my complaint was dealt with swiftly . The recipient really loved the arrangement . She did not know it was late so all good in the end.”

Helpful Report

Posted 7 years ago

“My sister-in-law was thrilled with the flowers, they were perfect.”

Helpful Report

Posted 7 years ago

“I ordered an orchid to be delivered to a friend for her birthday. I made the order 10 days in advance to be sure it arrived. The took my order and confirmed it would be delivered. It was not delivered on the requested day. No one contacted me. The next day i contacted them to enquire about it. They refunded 15% of the cost and said they could deliver the following day. I cancelled the order as my friend would be away. They refunded the full amount. The customer service was quite good and they did refund me but i did not have my flower delivered by this company which was very disappointing.”

Helpful Report

Posted 7 years ago

“i live in the States and it was great to have notifications regarding delivery. My friend took photos of the flowers and they were beautiful and just like the sample photos you choose from. Thank you, and yes I will be using you again!”

Helpful Report

Posted 7 years ago

“Thank you flowers were lovely”

Helpful Report

Posted 7 years ago

“Efficiency & delivery when promised.”

Helpful Report

Posted 7 years ago

“Great professional service. Would highly recommend.”

Helpful Report

Posted 7 years ago

“Great quality, great service, great satisfaction!”

Helpful Report

Posted 7 years ago

“Lovely flowers , happy Mrs , job done.”

Helpful Report

Posted 7 years ago

“My support group sent flowers yesterday to a member that had just had a bereavement and she sent me a message saying" They light up my darkness" what more can you ask for.”

Helpful Report

Posted 7 years ago

“They are very reasonably priced, very easy to navigate and order on the website, and delivered the flowers in good time on the day I requested.”

Helpful Report

Posted 7 years ago

“well my flowers havent been delivered to the right place and you dont seem to be doing alot about it sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo?”

Helpful Report

Posted 7 years ago

“I sent my Mum some flowers, not for an occasion but just to let her know how much she means to me. The flowers were beautiful she said. The only thing she did say was that the delivery driver just dropped them on her step and did not wait for her to open the door. If she has not been in they would have just been there on her step not left safe at all?”

Helpful Report

Posted 7 years ago

“Having used your services in the past with no problems I have been left a bit disappointed by the latest delivery to my work colleague who turned 50. The head of one of the sunflowers had come off and had been wrapped in the vase cellophane and the yellow roses were tinged with brown, past their freshest.”

Serenata Flowers 2 star review on 27th April 2018

Helpful Report

Posted 7 years ago

“The flowers sent to my Friend In Buckie , were lovely she said , (I.m in Ayrshire), this lady is delighted . Thank you so much , I will use your service again .:)”

Helpful Report

Posted 7 years ago

“Difficult to place order at first but once the right form came up on my IPad it was great flowers were lovely and my friend delighted thank you”

Helpful Report

Posted 7 years ago

“Gave 4 stars as I have not seen the flowers I sent to a friend but the deliver and information was very good hope the flowers wee as well”

Helpful Report

Posted 7 years ago

“Delivered on time and were beautiful (despite it being on Sunday in East London) - in fact the flowers were even better than I had imagined. Both I and my daughter were extremely happy with my purchase.”

Helpful Report

Posted 7 years ago

“Website could be clearer to explain if a vase comes with the flowers as in the picture or not please. Otherwise everything was fantastic. The flowers arrived at the time they said they would and vase I bought and flowers looked fantastic and just like the picture. Thank you”

Helpful Report

Posted 7 years ago

“Easy to use website, lovely flowers, exactly like picture on site. thank you!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews