Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers , happy Mrs , job done.”

Helpful Report

Posted 7 years ago

“My support group sent flowers yesterday to a member that had just had a bereavement and she sent me a message saying" They light up my darkness" what more can you ask for.”

Helpful Report

Posted 7 years ago

“They are very reasonably priced, very easy to navigate and order on the website, and delivered the flowers in good time on the day I requested.”

Helpful Report

Posted 7 years ago

“well my flowers havent been delivered to the right place and you dont seem to be doing alot about it sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo?”

Helpful Report

Posted 7 years ago

“I sent my Mum some flowers, not for an occasion but just to let her know how much she means to me. The flowers were beautiful she said. The only thing she did say was that the delivery driver just dropped them on her step and did not wait for her to open the door. If she has not been in they would have just been there on her step not left safe at all?”

Helpful Report

Posted 7 years ago

“Having used your services in the past with no problems I have been left a bit disappointed by the latest delivery to my work colleague who turned 50. The head of one of the sunflowers had come off and had been wrapped in the vase cellophane and the yellow roses were tinged with brown, past their freshest.”

Serenata Flowers 2 star review on 27th April 2018

Helpful Report

Posted 7 years ago

“The flowers sent to my Friend In Buckie , were lovely she said , (I.m in Ayrshire), this lady is delighted . Thank you so much , I will use your service again .:)”

Helpful Report

Posted 7 years ago

“Difficult to place order at first but once the right form came up on my IPad it was great flowers were lovely and my friend delighted thank you”

Helpful Report

Posted 7 years ago

“Gave 4 stars as I have not seen the flowers I sent to a friend but the deliver and information was very good hope the flowers wee as well”

Helpful Report

Posted 7 years ago

“Delivered on time and were beautiful (despite it being on Sunday in East London) - in fact the flowers were even better than I had imagined. Both I and my daughter were extremely happy with my purchase.”

Helpful Report

Posted 7 years ago

“Website could be clearer to explain if a vase comes with the flowers as in the picture or not please. Otherwise everything was fantastic. The flowers arrived at the time they said they would and vase I bought and flowers looked fantastic and just like the picture. Thank you”

Helpful Report

Posted 7 years ago

“Easy to use website, lovely flowers, exactly like picture on site. thank you!”

Helpful Report

Posted 7 years ago

“Lovely flowers great price and delivered when promised. Open late too for next day delivery... very important :-)”

Helpful Report

Posted 7 years ago

“Excellent service and beautiful bouquet delivered early as requested. Cannot fault them on this order.”

Helpful Report

Posted 7 years ago

“No hassle in ordering, very prompt, will use their service again”

Helpful Report

Posted 7 years ago

“Good offers on quality flowers”

Helpful Report

Posted 7 years ago

“I sent flowers to my daughter in law and they arrived in good time on Saturday, by Monday two of the roses were dead and by the Wednesday all the roses were dead as well as the greenery”

Helpful Report

Posted 7 years ago

“Superb service ordered at 9-30pm and they were delivered by 1pm the following day which provided me with a get out of jail card as I had forgot it was my girl friends birthday”

Helpful Report

Posted 7 years ago

“after ordering the bouquet I was very disappointed to see them once they had been delivered. I feel as if I would have been better going to a super market to buy them. i hope other customers will read this feedback before using the website. When you are reliant on a product image to buy products through the internet, you can appreciate when when whats delivered isn't what you believe you have purchased.”

Helpful Report

Posted 7 years ago

“We sent these flowers to our neighbour for looking after our house while we were on holiday. They were left at the wrong house and this wan not discovered until we came back from holiday. The box they came in was soaked though and the presentation was not the best. Very disappointed.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews