Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

Helpful Report

Posted 7 years ago

“I sent the flowers to my friend after she had an operation. The flowers cheered her up very much, which made both of us happy.”

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Posted 7 years ago

“the flowers were beautiful and I loved the email that told me when they were being dispatched and when they had been delivered, had not used this service before and was very impressed.”

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Posted 7 years ago

“Daughter's flowers delivered today were either dead or broken off very disappointed after ordering plenty of other times x”

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Posted 7 years ago

“Easy ordering and fast delivery.my friend was delighted with her flowers. Thank you.”

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Posted 7 years ago

“The reviewer was very happy with the flowers. No problems straightforward ordering would use again thanks”

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Posted 7 years ago

“The flowers were lovely once the person who received them found out who sent them! My fault . Sorry.”

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Posted 7 years ago

“My sister was very happy with the flowers, have used Serenata many times now and will keep using them - thank you Serenata”

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Posted 7 years ago

“Prompt, reliable service. Quality of flowers delighted recipient. Have always received good service and been frequently updated on progress of delivery. Very pleased.”

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Posted 7 years ago

“Excelent easy to use service with great results. Very happy.”

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Posted 7 years ago

“GREAT THANKYOU”

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Posted 7 years ago

“Excellent arrangements and choices”

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Posted 7 years ago

“The flowers were perfect and very well received, however the card that was delivered witht they was soaking wet and virtually ruined. Hopefully this was just a one off case as would love to use them again!”

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Posted 7 years ago

“Never buy of you again flowers were dead and bad customer service still no refund given 😡😡”

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Posted 7 years ago

“Very happy, Lovely flowers and delivered on time”

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Posted 7 years ago

“Brilliant service, lovely flowers - very pleased overall”

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Posted 7 years ago

“Excellent service and loved the update emails! Would definitely use again.”

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Posted 7 years ago

“The website is easy to use and the pictures of the flowers are accurate. My mum is always happy with the Serenata Flowers I buy her!”

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Posted 7 years ago

“Easy to order Arrived as stated”

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Posted 7 years ago

“Easy to order, great price & delivered on time. Would definitely use Serenata Flowers again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews