Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fab flowers”

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Posted 8 years ago

“Arrived on time lovely roses would like the wrapping plainer”

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Posted 8 years ago

“Good service looked good on arrival”

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Posted 8 years ago

“Have received a few lots of flowers from Serenata and they last for up to 5 weeks -lovely flowers and would recommend them to everyone x”

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Posted 8 years ago

“Brought a smile to girlfriends face that meant a lot to me”

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Posted 8 years ago

“The bouquet was nothing like what I’d actually ordered and I was disappointed with the quality, but they were delivered on time! Contacted customer services who responded quickly but they refused to acknowledge the issue even though photographic evidence given.”

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Posted 8 years ago

“Lovely big bunch of gorgeous fresh flowers. Delivered on time. Mum loved the flowers and cake.”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Easy to use site. Prompt and courteous delivery and beautiful flowers.”

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Posted 8 years ago

“Wrong flowers, was sopposed to be roses and no food.”

Serenata Flowers 2 star review on 20th April 2018

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Posted 8 years ago

“My friends were delighted with the beautiful arrangement which was much admired, well done you !”

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Posted 8 years ago

“Flowers were superb. Delivered on time and excellent value . For my daughters 50th Birthday and she was delighted .thank you for making her day special”

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Posted 8 years ago

“Excited service & beautiful flowers 💐”

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Posted 8 years ago

“the customer service is appalling, you have to keep filling in your information on the site to reply to an email rather then replying directly, they refused to pick up the phone and call me to sort my issue quicker- instead i had to find the drivers number and communicate with him to get my flowers delivered on time as i was advised on the site to choose a time slot and there was no time slot option!! to then we told that as i placed the order after a certain time i wasn't entitled to this option- the site told me i can choose a time slot nowhere did it have timeframe cut offs!- absolute joke the balloons are tiny rather then the image seems to be a big balloon- wish i would have read the online reviews first as i would never have used this company”

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Posted 8 years ago

“Persevered with a delivery to a new housing estate which wasn't yet on the map. (Detailed instructions were given) Recipient was very pleased with the product.”

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Posted 8 years ago

“The flowers in the bunch were lovely and fresh. The chocolates were very good and the delivery was on time. In terms of value for money I thought the bunch itself was a little disappointing volumewise.”

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Posted 8 years ago

“Friend received her flowers on time. Said they looked lovely and smelt beautiful”

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Posted 8 years ago

“Great courier service with updates and very helpful delivered notification. Recipient sent a photo and flowers look like they were delivered in excellent condition.”

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Posted 8 years ago

“Good communication and speedy delivery.”

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Posted 8 years ago

“Have used Serenata a lot this year for various birthdays and get well soon and other occasions - they have an excellent range and are extremely competitively priced which keeps me coming back! They also have greta add ons should you want them.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews