Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to use. Very quick delivery and beautiful flowers.”

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Posted 7 years ago

“The dendrobium orchids were received by my husband's stepmother on her return home from a long spell in hospital. They are apparently absolutely beautiful. Thanks Serenata for providing such a swift service and with free delivery too. This is the second time I have sent flowers using Serenata and I will have no hesitation in doing so again. Also, very good value for money.”

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Posted 7 years ago

“Beautiful flowers, excellent delivery”

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Posted 7 years ago

“Beautiful flowers. Luckily the recipient was at home because the delivery person just knocked on the door and left the flowers on the doorstep in full view of everyone. Had the recipient not been there the flowers would have been stolen.”

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Posted 7 years ago

“Excellent service, beautiful flowers. We made our order from the other side of the world and the photos we were sent of the flowers were brilliant. Thank you Serenata!”

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Posted 7 years ago

“Brilliant service, lovely flowers. Very happy customer”

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Posted 7 years ago

“Beautiful orchids, made mum very happy!”

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Posted 7 years ago

“The recipient was very pleased with them and the service has been excellent.”

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Posted 7 years ago

“Flowers were beautiful but I’m disappointed with the delivery they were threw over the back off my Fence so I’m not happy with that.”

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Posted 7 years ago

“I ordered the petite floral sheath and when delivered, unlike the web page, they were wrapped in cellphone, like flowers you could buy from any florist. I was later told this is how they are delivered and it was up to the funeral home to remove the cellphone if required. Not helpful.”

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Posted 7 years ago

“Great last minute option for sending flowers, thank you. Dad sent me a pic, they looked pretty.”

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Posted 7 years ago

“Prize Good Delivery as requested My friend was so pleased with her flowers.”

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Posted 7 years ago

“Very happy with the service and the flowers.”

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Posted 7 years ago

“finally received my flowers 4 days late.”

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Posted 7 years ago

“So easy to use and an excellent service. The flowers I ordered were beautiful.”

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Posted 7 years ago

“Flowers were delivered on time and were beautiful. Would use serenata again.”

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Posted 7 years ago

“Fantastic service at reasonable prices! The lady that I sent them too loved them”

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Posted 7 years ago

“Great feedback from Serenata flowers. It is great that I hear when the flowers have been delivered! Good fun company!”

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Posted 7 years ago

“Delivered on time and handled with care! Accurate and lovely”

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Posted 7 years ago

“Competitive price and good service. No dramas.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews