Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient very pleased with them. I didn't see them.”

Helpful Report

Posted 7 years ago

“I ordered two bouquets of flowers. I just have received the flowers. The bouquets are so small and do not look like on the website. Also the flowers are old and wilted. I am really disappointed. I was expecting something good. There's a Lidl just in front of my shop, i should have gone there. I would have found much better for the same price. First and last time i order on this website”

Helpful Report

Posted 7 years ago

“making my friend happy, with the lovely flowers.”

Helpful Report

Posted 7 years ago

“Recipients pleased with the flowers,also kept informed when flowers have been delivered.”

Helpful Report

Posted 7 years ago

“Ordered an expensive bouquet, requested patience on the part of the courier. Flowers were left at the main door of a block of flats on a very busy street. A passer-by contacted the recipient to say there was a gift on the doorstep. Anyone could have picked it up and walked away with it. Would I have got a refund if that had happened? Although the flowers were beautiful and greatly appreciated, it was sheer luck that she got them - based upon the honesty and kindness of a stranger. Not impressed by the courier service nor Serenata as they say they cannot guarantee that their couriers will do as requested.”

Helpful Report

Posted 7 years ago

“Value for money. fast response even on Sunday. Messages to keep informed. great service”

Helpful Report

Posted 7 years ago

“My first time using the service for Mother's Day. I was amazed at how late the day before I could place my order to be delivered on Mothering Sunday! I live in Ireland and couldn't be with Mum, the quality was amazing as I got to see on video chat. Thank you so much!”

Helpful Report

Posted 7 years ago

“Delivery was left in completely the wrong place”

Helpful Report

Posted 7 years ago

“Easy website to use. Very quick delivery and beautiful flowers.”

Helpful Report

Posted 7 years ago

“The dendrobium orchids were received by my husband's stepmother on her return home from a long spell in hospital. They are apparently absolutely beautiful. Thanks Serenata for providing such a swift service and with free delivery too. This is the second time I have sent flowers using Serenata and I will have no hesitation in doing so again. Also, very good value for money.”

Helpful Report

Posted 7 years ago

“Beautiful flowers, excellent delivery”

Helpful Report

Posted 7 years ago

“Beautiful flowers. Luckily the recipient was at home because the delivery person just knocked on the door and left the flowers on the doorstep in full view of everyone. Had the recipient not been there the flowers would have been stolen.”

Helpful Report

Posted 7 years ago

“Excellent service, beautiful flowers. We made our order from the other side of the world and the photos we were sent of the flowers were brilliant. Thank you Serenata!”

Helpful Report

Posted 7 years ago

“Brilliant service, lovely flowers. Very happy customer”

Helpful Report

Posted 7 years ago

“Beautiful orchids, made mum very happy!”

Helpful Report

Posted 7 years ago

“The recipient was very pleased with them and the service has been excellent.”

Helpful Report

Posted 7 years ago

“Flowers were beautiful but I’m disappointed with the delivery they were threw over the back off my Fence so I’m not happy with that.”

Helpful Report

Posted 7 years ago

“I ordered the petite floral sheath and when delivered, unlike the web page, they were wrapped in cellphone, like flowers you could buy from any florist. I was later told this is how they are delivered and it was up to the funeral home to remove the cellphone if required. Not helpful.”

Helpful Report

Posted 7 years ago

“Great last minute option for sending flowers, thank you. Dad sent me a pic, they looked pretty.”

Helpful Report

Posted 7 years ago

“Prize Good Delivery as requested My friend was so pleased with her flowers.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews