Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was delivered on time time and the flowers were beautiful.”

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Posted 7 years ago

“I didn’t receive them”

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Posted 7 years ago

“Wonderful service 👍”

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Posted 7 years ago

“The recipient of the flowers has told me how beautiful they were - so that is enough!”

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Posted 7 years ago

“Have had some poor service from other places , very happy with quality of flowers.”

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Posted 7 years ago

“Paid for guaranteed Friday am delivery and still no delivery at 1730 Saturday.They state delivery is not their responsibility,they advertise guaranteed so they are responsible.Appalling service and attitude.”

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Posted 7 years ago

“ordered flowers for my wife delivery before noon on the 23 rd march, it is now 19.45 on the 24 march still no flowers. do I get a refund .?”

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Posted 7 years ago

“Not delivered on day and time requested in fact not delivered next day either. Wife still waiting. NOT HAPPY.”

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Posted 7 years ago

“Recipient was delighted.”

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Posted 7 years ago

“Serenata has always been my first option, as they have beautiful flowers and great optional extras at great value for money. they are good at keeping me informed about how order and delivery is going. I cannot fault these guys and would recommend to others.”

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Posted 7 years ago

“I was able to order late evening for next day delivery. The recipient of the flowers was thrilled with them.”

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Posted 7 years ago

“Lovely fresh flowers and the look on my partners face when she opened the box was worth a million dollars”

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Posted 7 years ago

“This was a disaster - birthday flowers , deliver before noon - simply not delivered . My enquiries produced a promise to deliver ‘ tomorrow ‘ ( when nobody would be in ) . Don’t you understand your business is acutely time sensitive ? If you can’t do it at the right time , it is pointless .”

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Posted 7 years ago

“Once again Serenta delivered. Excellent service and flowers.”

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Posted 7 years ago

“you promised delivery on the chosen day but not until after I had paid for my order did you inform me that you could not deliver it as promised and that you would deliver it the following day which failed as the recipitant was ,by then, not at home.It was a surprise for her 80th birthday as she has had serious health issues lately and as I myself have health issues, I could not visit her so this was to cheer her up as she loves flowers. HER BIRTHDAY HAS GONE NOW SO I AM EXTREMELY ANGRY AT THIS FIASCO.I hope I will get a full refund as all the problems came from you despite your guarantee that they would be delivered on the day chosen by me.NEVER HAVE I HAD ANY PROBLEMS WITH ANY OTHER FLORISTS IN THE PAST.”

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Posted 7 years ago

“Six days in advance, I ordered a funeral wreath to be delivered the day before the funeral. I was informed that delivery would be made a day late, well after the funeral. This notice came much to late for me to do anything about it or find another florist. There is no way to talk to an actual human being at Serenata. The situation was infuriating. Then to ad insult to injury, I was advised that Serenata would refund some ten pounds to my account. The wreath was 60 pounds. The full amount should have been refunded since our agreement was void by Serenata's failure to perform as promised. I will not have anything to do with this outfit again. And I am still infuriated.”

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Posted 7 years ago

“Very good service lovely flowers”

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Posted 7 years ago

“she absolutely loved them and they were quite a big bunch too”

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Posted 7 years ago

“There is only one word to describe SERENATA FLOWERS FABULOUS Graham”

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Posted 7 years ago

“I ordered flowers to be delivered to my wife's work address even paid the extra for before noon delivery , less than 30 mins before the deadline I received an e mail saying there was an issue and the delivery would now be the following day ( a Saturday ) which was her day off . To be fair I contacted the customer service and changed the delivery address, however its now 11.36 am and the flowers have still not been delivered . Guess there is still 24 mins for them to arrive . Have never had issues before , but this is really not an acceptable service in my view”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews