Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website with good prices. Instructions were followed and flowers were beautiful”

Serenata Flowers 5 star review on 21st March 2018

Helpful Report

Posted 7 years ago

“Thought I'd give Serenata Flowers a try because Inter flora who I normally use couldn't deliver on the day I wanted. The flowers were beautiful, smelt lovely and were well presented. From now on I will use Serenata for my flowers.........Good bye Inter flora.”

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Posted 7 years ago

“Really disappointed, don't buy flowers from these people!! I bought these flowers for Mother's Day, they arrived and the whole family laughed with comments like "they look like old flowers that were just picked up from the cemetery". Really embarrassing. The flowers looked old and dry, the rose petals had brown edges. I complained to Serenata Flowers with photo's and their comments were to leave them for a few days and they'll look better. Yeah, I don't think so!! So, if you want to buy flowers for a special person, don't use Serenata Flowers or they'll be disappointed and you'll be embarrassed.”

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Posted 7 years ago

“flowers arrived, as agreed and were very well received. i was kept updated on their journey/delivery status”

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Posted 7 years ago

“Very happy with the service , flowers were beautiful”

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Posted 7 years ago

“The recipient rang me to say the flowers were lovely - sorry don't have a photo”

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Posted 7 years ago

“Very easy website to use, kept me up to date with emails as to the progress of the order. Excellent flowers for my sisters birthday. Recommend this florist.”

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Posted 7 years ago

“WOW - WHAT A FANTASTIC SERVICE, AND FLOWERS WERE AWESOME!”

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Posted 7 years ago

“As ever Serenta Flowers performed extremely well. Flowers are always fresh and delivered quickly and on time. My niece was thrilled to receive the Amazonia arrangement and sent me a photo, I definitely made the right choice. I particularly like this company as they have a friendly approach unlike others who just provide a sterile service.”

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Posted 7 years ago

“Fabulous flowers and service always.”

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Posted 7 years ago

“Excellent customer service at a sad time”

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Posted 7 years ago

“Ordered for my friends b'day. They where left behind a bin with no card to indicate they where there so she did not get them until the following evening. 😐”

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Posted 7 years ago

“Arrived a day late. What’s the point of planning a floral delivery when it do any arrive on thSaturday date ordered. Furious, won’t use again.”

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Posted 7 years ago

“Ordered 2 lots of flowers for work colleagues due to bereavement, ordered and both received next day I was given a time slot and was given the information on when they had been delivered, beautiful flowers and The recipients loved them”

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Posted 7 years ago

“My son and daughter in law were very happy with their flowers I could see from the fotos they sent me that they were perfect and delivered on time too. No problems and good price.”

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Posted 7 years ago

“They arrived on time for our anniversary and made my wife smile.”

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Posted 7 years ago

“So efficient and reliable - my third order and extremely pleased with all.”

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Posted 7 years ago

“Sending flowers from overseas good to know the delivery is completed on time and receivers are always amazed by the quality of the flowers.”

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Posted 7 years ago

“Excellent service and recipient happy with the delivery”

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Posted 7 years ago

“Perfect for the recipients!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews