Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient was very happy with the flowers”

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Posted 7 years ago

“Flowers were lovely however, I added on some hand cream as and extra gift but this was not delivered, instead a balloon and a cake. It was still appreciated by the recipient but not what I ordered.”

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Posted 7 years ago

“Easy to follow web page including description of Flowers, how to upgrade & what you actually get. Great communication throughout, first class service & Outstanding quality of Flowers presented beautifully THANKYOU.”

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Posted 7 years ago

“Beautiful display of flowers - well worth the money and the delivery was informative”

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Posted 7 years ago

“I ordered some Mother's Day flowers for my mother-in-law . Unfortunately due to domestic breakdown in communications, it was realised at 8.00 on Saturday evening that neither my husband or I had organised the flowers ! Serenata saved the day and delivered a beautiful bouquet by Sunday lunchtime . Thank you so much”

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Posted 7 years ago

“Great flowers, good delivery”

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Posted 7 years ago

“Flowers apparently very good (and much appreciated) and arrived on time. No complaints at all.”

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Posted 7 years ago

“They always deliver promptly and on time, plus they notify you of when delivery is on the way and when the flowers are delivered. They are a 5bstar company and I now use them all the time”

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Posted 7 years ago

“Easy to use website with good prices. Instructions were followed and flowers were beautiful”

Serenata Flowers 5 star review on 21st March 2018

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Posted 7 years ago

“Thought I'd give Serenata Flowers a try because Inter flora who I normally use couldn't deliver on the day I wanted. The flowers were beautiful, smelt lovely and were well presented. From now on I will use Serenata for my flowers.........Good bye Inter flora.”

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Posted 7 years ago

“Really disappointed, don't buy flowers from these people!! I bought these flowers for Mother's Day, they arrived and the whole family laughed with comments like "they look like old flowers that were just picked up from the cemetery". Really embarrassing. The flowers looked old and dry, the rose petals had brown edges. I complained to Serenata Flowers with photo's and their comments were to leave them for a few days and they'll look better. Yeah, I don't think so!! So, if you want to buy flowers for a special person, don't use Serenata Flowers or they'll be disappointed and you'll be embarrassed.”

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Posted 7 years ago

“flowers arrived, as agreed and were very well received. i was kept updated on their journey/delivery status”

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Posted 7 years ago

“Very happy with the service , flowers were beautiful”

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Posted 7 years ago

“The recipient rang me to say the flowers were lovely - sorry don't have a photo”

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Posted 7 years ago

“Very easy website to use, kept me up to date with emails as to the progress of the order. Excellent flowers for my sisters birthday. Recommend this florist.”

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Posted 7 years ago

“WOW - WHAT A FANTASTIC SERVICE, AND FLOWERS WERE AWESOME!”

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Posted 7 years ago

“As ever Serenta Flowers performed extremely well. Flowers are always fresh and delivered quickly and on time. My niece was thrilled to receive the Amazonia arrangement and sent me a photo, I definitely made the right choice. I particularly like this company as they have a friendly approach unlike others who just provide a sterile service.”

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Posted 7 years ago

“Fabulous flowers and service always.”

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Posted 7 years ago

“Excellent customer service at a sad time”

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Posted 7 years ago

“Ordered for my friends b'day. They where left behind a bin with no card to indicate they where there so she did not get them until the following evening. 😐”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews