Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy to use and I was fully updated on the progress of my order. Would definitely use again.”

Helpful Report

Posted 7 years ago

“Ordered flowers on friday to be delivered on saturday 17th march guarenteed next day delivery for a birthday. Flowers did not come on that day, so I rang DPD to be told the item was badly addressed by Serenata which caused a mis-sort and they will have to be delivered on the sunday, the flowers didn't come on the sunday either so I emailed Serenata Flowers about all of this they just keep resonding with "the flowers will be delivered today, apologies for the delay"- no empathy and the flowers are still not here. I am a working person and now can't receive this item as intended, with no help from the customer services here. I'm shocked at the ignorance of this company and how incompetent they must be if they can't even write an address. I'd advise you shop elsewhere to avoid this hassle, and get a better quality if service. Alot of improvement is needed here.”

Helpful Report

Posted 7 years ago

“Delivered excately when they said they would, my friend phoned me to say thanks and how lovely the flowers were, Serenata flowers also emailed me to say the flowers had been delivered. Great service and I would certainly use them again.”

Helpful Report

Posted 7 years ago

“Thanks for your prompt service, my friend was thrilled to receive the bouquet, she sent me a photo and they looked great, there wasn't any other way I could have enhanced her special day, given I left it so late 🙄 thanks again, highly recommended I know where to place my order next time, no more inter flora for me”

Helpful Report

Posted 7 years ago

“Beautiful flowers. Delivered on time and good communication throughout. Inter flora couldn’t manage it but Serenata flowers did! Very happy.”

Helpful Report

Posted 7 years ago

“Friend very happy with flowers. Delivered promptly. Tracking email from Serenata very funny and friendly. Will use again.”

Helpful Report

Posted 7 years ago

“Beautiful bouquet and arrived on time”

Helpful Report

Posted 7 years ago

“Good value for money, good service, arrived on time.”

Helpful Report

Posted 7 years ago

“Ordered the evening before date required, arrived at Breakfast time on the date, amazing service, thank you.”

Helpful Report

Posted 7 years ago

“Easy to order, delivered on time. Reasonably priced with free delivery. Would use them again.”

Helpful Report

Posted 7 years ago

“ordered on Friday 16th march 2018, the flowers arrived the next day to my friend on Saturday. she was very pleased, and said they were beautiful, she sent me a picture and they looked lovely, so can recommend.. thank you I had an email from you to say the flowers had been dispatched, and when recieved. good service”

Helpful Report

Posted 7 years ago

“Efficiet and on time with even a reference to happiness”

Helpful Report

Posted 7 years ago

“Very happy beautiful flowers and great service”

Helpful Report

Posted 7 years ago

“I have ordered from Serenata many times before and each time have had a good response from the recipients. I also love the emails informing me that the flowers have been delivered. Thank you.”

Helpful Report

Posted 7 years ago

“Its so easy to say thank you with a surprise gift of flowers knowing they will make many people happy.”

Helpful Report

Posted 7 years ago

“Ordered at 5pm and delivered at 9am the next morning. Perfect for a gift from relatives abroad. More than happy.”

Helpful Report

Posted 7 years ago

“Absolutely brilliant service. Ordered in the evening on a Friday and the flowers reached my friend early Saturday. Brilliant price, free delivery and excellent service!”

Helpful Report

Posted 7 years ago

“The flowers were delivered on time & looked beautiful”

Helpful Report

Posted 7 years ago

“Fantastic service. Next day delivery as promised. The recipient was over the moon and was thrilled with the beautiful flowers. Will most definately use again. Thank you.”

Helpful Report

Posted 7 years ago

“The customer service/after sales care is shocking. The vase that was ordered with my flowers was broken and they refused to replace it. These were SYMPATHY flowers ordered by my work after a family bereavement so the fact they said they'd just refund the company the money for the vase is shocking and extremely unhelpful! Would never use this company based on their service.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews