Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Quick and efficient delivery, beautiful flowers in bud and brightened mums day”

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Posted 7 years ago

“Ordered Funeral flowers twice now from Serenata both times excellent service, arrived on time, lovely flowers. Full tracking and email confirmations and delivery reports. Well done and Thankyou”

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Posted 7 years ago

“Offered a 15% discount for flowers ordered for MOTHERS DAY, but didn't deduct the 15% and the flowers were delivered on Friday instead of Sunday. contacted Serenata with my complaint, HEARD NOTHING BACK FROM THEM !!!!!!!AVOID!!!!!!!”

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Posted 7 years ago

“In a hurry to order flowers. The order processing was simple and the flowers were delivered the next day. The recipient was delighted”

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Posted 7 years ago

“Flowers were not delivered on the stated day so my friend didn't receive her flower gift on her special Birthday.”

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Posted 7 years ago

“order confirmed, followed by next morning message flowers were on way. Later tracking said 'failed delivery'. Enquiry said courier could not find property. Further enquiry- answer was ' they did not have full address. It WAS on the order, apart from this why did they put it on a van for delivery if they could not find the address. Very nice flowers were delivered today, but a day later than wanted. Not too impressed.”

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Posted 7 years ago

“I ordered flowers for my father in laws funeral which were delivered yesterday they arrived in a box which was all damaged the flowers inside a lot of flowers had all come out I had to put them back as best I could but because I didn’t take photos I can’t send the appropriate form on your website I have used this company before but never again it was a devastating day to start with you are a disgrace to deliver flowers in that state.”

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Posted 7 years ago

“Flowers were dead when they arrived and had to be put in the bin the next day, tried contacting the number on page to complain directly however phone line goes dead after 5 minutes”

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Posted 7 years ago

“good service good price. recipient of the flowers very happy with the quality wood use them again”

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Posted 7 years ago

“Easy to select and order the flowers, great communication and delivery. The flowers were fantastic, but unfortunately the vase was broken on delivery. However, after notifying Serenata just for information, they took it up with the delivery company and refunded the cost of the vase. The broken vase is the only reason they didn't get 5 stars because the rest of the service was outstanding.”

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Posted 7 years ago

“I have used your company several times this year and each time the flowers have been delivered on time, I have been kept well informed in a pleasant way and the flowers have been as described on your website. Thank you. I will not hesitate to use you again and recommend you to others.”

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Posted 7 years ago

“When I ordered online after entering my payment details the page didn’t appear to change & my order still looked as if it was pending. I tried to hit the back button & after entering details again the page looked the same however I noticed in small grey print at the top it had a confirmation order number. I then received 2 confirmation emails within a minute of each other but with 2 different confirmation numbers. I realised I had accidentally duplicated the order. I immediately looked for a way to cancel this but the website doesn’t allow you to do this. I hit the contact us button. It was an automated email message no telephone number to call. I explained in what had happened & asked for the duplicate order to be cancelled. As I placed my order late in the evening I received no message until the following morning which advised me both orders had already been dispatched & there was no way to cancel. I asked if there was any way I could receive a refund or part refund but was refused, quoting that their confirmation emails were sent 5 minutes apart. I was very disappointed & unhappy with this. Whilst I understand if the orders had both been dispatched there is no way to cancel. Firstly I did only receive both emails within 1 minute of each other as it’s time stamped on my emails. Secondly there is no way to cancel other than sending an email request which might not get picked up straight away which happened in this case. If there was at least a contact number to speak with someone I might have avoided being billed twice. Finally I’d advise the confirmation order be in bolder and larger print on the website as I barely saw this the second time round. Sadly I won’t be using this service again or recommend it to anyone.”

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Posted 7 years ago

“Second time of ordering and again the flowers were beautiful and the lady I bought them for loved them. Will definitely be ordering again!”

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Posted 7 years ago

“When my mother in law sent me a picture I wasn’t kind of embarrassed of how much I’d paid and for what she had received. Sorry I don’t normally complain but I wasn’t happy. Donna x”

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Posted 7 years ago

“Flowers were delivered on time and looked exactly as advertised”

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Posted 7 years ago

“Ordered flowers for mother's day they arrived on time but delivered on Sunday dead and binned by Wednesday contacted their customer service to be told nothing we can do as only guarantee them for 3 days will be going else where from now on”

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Posted 7 years ago

“Beautiful flowers! However, delivered a day late and arrived without the additional gift that I added at checkout.”

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Posted 7 years ago

“They kept me informed every step of the way. My Mum received her flowers on time and she was very happy with them!! The quality of their communication was good-their messages were humorous and engaging! Thank you:)”

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Posted 7 years ago

“Made my mother happy!”

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Posted 7 years ago

“The Mothers Day Tea For Two basket, was beautiful, my mother loved it. Arrived on time, just as it was described. Would always first check Serenity Site. Can not fault their service”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews