Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The roses were brown and obviously dying. The pinks were actually dead, heads had fallen off the stalks and there were blank stems in the bunch. The bunch had the appearance of having been dropped and the remainder will not last 24 hours. Our Aunt was very disappointed on her 84th birthday and we feel really badly that your delivery was not up to expectations. Needless to say, we will not use your services again.”

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Posted 8 years ago

“Fantastic flowers sent to my mum and a beautiful hamper sent to my little niece..,, smiles all round. Easy to order and delivered on time. Definitely my preferred supplier now, from Australia.”

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Posted 8 years ago

“Ma-In -Law was delighted with her birthday flowers. The took pride of place in the window. The whole process of ordering was painless. would use again.”

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Posted 8 years ago

“Unable to alter date of delivery from Sunday to Monday despite 12 hours notice”

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Posted 8 years ago

“Perfect service, good prices. The colour of some flowers i ordered were a little different, but more beautiful. Thank you, you helped me to make happy my sister”

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Posted 8 years ago

“Delivered as promised, flower quality excellent”

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Posted 8 years ago

“Amazing fast service. Quality of the flowers also fantastic.”

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Posted 8 years ago

“Excellent service, easy to use and I was fully updated on the progress of my order. Would definitely use again.”

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Posted 8 years ago

“Ordered flowers on friday to be delivered on saturday 17th march guarenteed next day delivery for a birthday. Flowers did not come on that day, so I rang DPD to be told the item was badly addressed by Serenata which caused a mis-sort and they will have to be delivered on the sunday, the flowers didn't come on the sunday either so I emailed Serenata Flowers about all of this they just keep resonding with "the flowers will be delivered today, apologies for the delay"- no empathy and the flowers are still not here. I am a working person and now can't receive this item as intended, with no help from the customer services here. I'm shocked at the ignorance of this company and how incompetent they must be if they can't even write an address. I'd advise you shop elsewhere to avoid this hassle, and get a better quality if service. Alot of improvement is needed here.”

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Posted 8 years ago

“Delivered excately when they said they would, my friend phoned me to say thanks and how lovely the flowers were, Serenata flowers also emailed me to say the flowers had been delivered. Great service and I would certainly use them again.”

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Posted 8 years ago

“Thanks for your prompt service, my friend was thrilled to receive the bouquet, she sent me a photo and they looked great, there wasn't any other way I could have enhanced her special day, given I left it so late 🙄 thanks again, highly recommended I know where to place my order next time, no more inter flora for me”

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Posted 8 years ago

“Beautiful flowers. Delivered on time and good communication throughout. Inter flora couldn’t manage it but Serenata flowers did! Very happy.”

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Posted 8 years ago

“Friend very happy with flowers. Delivered promptly. Tracking email from Serenata very funny and friendly. Will use again.”

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Posted 8 years ago

“Beautiful bouquet and arrived on time”

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Posted 8 years ago

“Good value for money, good service, arrived on time.”

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Posted 8 years ago

“Ordered the evening before date required, arrived at Breakfast time on the date, amazing service, thank you.”

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Posted 8 years ago

“Easy to order, delivered on time. Reasonably priced with free delivery. Would use them again.”

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Posted 8 years ago

“ordered on Friday 16th march 2018, the flowers arrived the next day to my friend on Saturday. she was very pleased, and said they were beautiful, she sent me a picture and they looked lovely, so can recommend.. thank you I had an email from you to say the flowers had been dispatched, and when recieved. good service”

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Posted 8 years ago

“Efficiet and on time with even a reference to happiness”

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Posted 8 years ago

“Very happy beautiful flowers and great service”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews