Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered via serenata twice now from australia for my sister in the uk. Both arrived quickly & my sister sent photos of the flowers, chocolates & teddy bear . She loved them. The most recent flowers looked lovely.”

Helpful Report

Posted 7 years ago

“Lovely flowers, delivered promptly think there should have been some fronds, but overall super”

Serenata Flowers 4 star review on 13th March 2018

Helpful Report

Posted 7 years ago

“Very happy with the flowers and service.”

Helpful Report

Posted 7 years ago

“You are the only company that will deliver flowers to such a remote address and they were beautiful.”

Helpful Report

Posted 7 years ago

“Beautiful flowers with brilliant service.”

Helpful Report

Posted 7 years ago

“These were ordered for Mother's Day and I was extremely disappointed with the display a lot of the flowers were dying and dropping and display was a mess, even the greenery was collapsing, I have bought better displays from a supermarket for less money.”

Serenata Flowers 1 star review on 13th March 2018

Helpful Report

Posted 7 years ago

“Great delivery service but the stems were quite short, some were broken and a good number of rose petals were brown. Have used Serenata in the past and not had these issues so will probably use them again but just not at a busy time of year, like Mothers Day when quality appears to have slipped.”

Helpful Report

Posted 7 years ago

“I love the delivery system you have. My mother received her flowers very early the day after I bought them. But some of the petals on some of the flowers were dying. But all in all great service. Thank you x”

Helpful Report

Posted 7 years ago

“I was very pleased with the flowers and really pleased that they were delivered on such short notice, that really saved the day and I will definitely be using them again in future”

Helpful Report

Posted 7 years ago

“Mothers Day flowers and chocolates were loved ... easy to order, I was updated at every stage and they were delivered on time. Will definitely use again”

Helpful Report

Posted 7 years ago

“My mam loved her flowers when she received them for mothers day. Excellent quality”

Helpful Report

Posted 7 years ago

“Late ordering flowers but still arrived early next day loved the flowers they were for mother’s day all other florist wanted 44pounds to deliver I paid 25 will definitely order again 😊😊”

Helpful Report

Posted 7 years ago

“My mother loved her flowers arriving on Mothering Sunday - great job!!!”

Helpful Report

Posted 7 years ago

“Quick efficient delivery”

Helpful Report

Posted 7 years ago

“Brought pleasure to my stepmum.”

Helpful Report

Posted 7 years ago

“Amazing I ordered for the next day and I wasn’t disappointed I even got a txt to let me know when my partner was about to get the flowers. I would highly recommend Serenta Flowers and won’t hesitate to use them again.”

Helpful Report

Posted 7 years ago

“My mum was delighted with her flowers for mothers day. Being in the USA I was unsure what she would receive she was delighted with them and her chocolates and I was updated on exactly when they arrived. I think I've found my new flower delivery company in the UK Thank you Serenata”

Helpful Report

Posted 7 years ago

“I ordered two sets of flowers for Mothers Day, both supposed guaranteed by courier for the same day. One was delivered promptly first thing in the morning (however a little squashed on delivery) the other is still to be delivered with no response to my enquiry two days later.”

Helpful Report

Posted 7 years ago

“The flowers received are so beautiful and were well packaged. They arrived the next day.”

Helpful Report

Posted 7 years ago

“I bought flowers for Mother's Day after the cutoff date and time - and they were still delivered in time so very happy”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews