Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, flowers were delivered on time and were a good mothers day present”

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Posted 7 years ago

“No hassle delivered as promised. Answered my email promptly. Thank you”

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Posted 7 years ago

“I ordered flowers to be sent on mother's day paid extra for it and they didn't arrive till after mother's day”

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Posted 7 years ago

“The flowers were damaged. The roses were of poor quality and the petals were already starting to brown. The flowers are unlikely to last more than a couple of days. The courier (outside of your direct control) through the box over a fence to deliver causing further damage”

Serenata Flowers 2 star review on 12th March 2018

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Posted 7 years ago

“My mum was extremely happy with the flowers, not seen them myself but then they were not for me!!”

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Posted 7 years ago

“Delivered flowers for Mothers’ day at short notice. The flowers were just as beautiful as they were in the picture on the website and my mum was very happy with them!”

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Posted 7 years ago

“Amazing service. Great flowers and lovely card to go with it. Delivery was early the next day. Would recommend 100%”

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Posted 7 years ago

“Web site is nice and easy to follow and the flowers are as advertised, also they deliver when they say they will. One small negative comment is that the cards they charge additional for are not particularly good quality.”

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Posted 7 years ago

“Efficient delivery and beautiful flowers - mum loved them!”

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Posted 7 years ago

“Early delivery for mother’s day thank you very much , flowers beautiful.”

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Posted 7 years ago

“really good service”

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Posted 7 years ago

“The flowers were delivered in the time frame and were absolutely beautiful! Very high quality and made my family very happy! Would highly recommend!”

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Posted 7 years ago

“Placed a last minute order on saturday evening and flowers were recieved @ 11am on the following sunday. Considering it was the busy period of mothers day. Thank you very much”

Serenata Flowers 5 star review on 12th March 2018

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Posted 7 years ago

“most of flowers was fantastic apart from roses they looked wilted outer petals brownish yellow”

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Posted 7 years ago

“Order was a day late so my Mum thought she got nothing for mother’s day from me. ☹️ Lovely flowers as always though!”

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Posted 7 years ago

“Great service, extremely easy online ordering process, couldn’t be happier with everything.”

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Posted 7 years ago

“Great value for money. Very good service”

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Posted 7 years ago

“Easy to use website, quick delivery. Would use again. I would like another feature to be offered. A photo of the flowers prior to delivery would be good (additional touch) as I don’t see or speak to the recipient”

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Posted 7 years ago

“Flowers arrived nice and early. My mum's super happy, and says the flowers are beautiful. Top stuff.”

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Posted 7 years ago

“lovely flowers delivered on time for a reasonable price”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews