Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived early afternoon. They were absolutely beautiful! Mum loved them (as they were a mother’s day gift) Thank-you so much! I will definitely be recommending and using your services again!”

Helpful Report

Posted 7 years ago

“I ordered the Bali High bouquet for my mother, and when I saw it, I was bitterly disappointed. They came strewn in a cardboard box and some of the buds had come off and were scattered in the box. The bouquet was so small, my mother had to place them not in a vase, but in a 3 inch wide small storage jar. Also, the writing on the card was so small, my mother couldn't read it. I paid £30 for this, and now wish I had just gone to my local supermarket and paid £20 for a far superior bunch of flowers.”

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Posted 7 years ago

“Was kept informed about delivery, flowers arrived iwhich were beautiful. One orchid bud had fallen off, I think this was in transit. I Would use them again.”

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Posted 7 years ago

“Delivered as promised.”

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Posted 7 years ago

“My mother was very happy with her flowers”

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Posted 7 years ago

“The timing of when the flowers were delivered was good, however, having paid £40 for the flowers, the roses did not look or smell fresh. There were quite a lot of roses where the petals had turned brown. If I had seen these flowers face-to-face in a shop, I wouldn't have paid a penny over £10 for them.”

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Posted 7 years ago

“So far, 100% success and I’m relying on the feedback from the recipient of the flowers. I like being informed of the delivery progress.”

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Posted 7 years ago

“Easy to order, all flowers available to see on the website and delivered as promised.”

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Posted 7 years ago

“Excellent service, flowers were delivered on time and were a good mothers day present”

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Posted 7 years ago

“No hassle delivered as promised. Answered my email promptly. Thank you”

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Posted 7 years ago

“I ordered flowers to be sent on mother's day paid extra for it and they didn't arrive till after mother's day”

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Posted 7 years ago

“The flowers were damaged. The roses were of poor quality and the petals were already starting to brown. The flowers are unlikely to last more than a couple of days. The courier (outside of your direct control) through the box over a fence to deliver causing further damage”

Serenata Flowers 2 star review on 12th March 2018

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Posted 7 years ago

“My mum was extremely happy with the flowers, not seen them myself but then they were not for me!!”

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Posted 7 years ago

“Delivered flowers for Mothers’ day at short notice. The flowers were just as beautiful as they were in the picture on the website and my mum was very happy with them!”

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Posted 7 years ago

“Amazing service. Great flowers and lovely card to go with it. Delivery was early the next day. Would recommend 100%”

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Posted 7 years ago

“Web site is nice and easy to follow and the flowers are as advertised, also they deliver when they say they will. One small negative comment is that the cards they charge additional for are not particularly good quality.”

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Posted 7 years ago

“Efficient delivery and beautiful flowers - mum loved them!”

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Posted 7 years ago

“Early delivery for mother’s day thank you very much , flowers beautiful.”

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Posted 7 years ago

“really good service”

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Posted 7 years ago

“The flowers were delivered in the time frame and were absolutely beautiful! Very high quality and made my family very happy! Would highly recommend!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews