Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Great service, nice selection of gifts at reasonable prices. Also got a handy email to say they'd arrived. Will be ordering again”

Helpful Report

Posted 7 years ago

“These were funeral flowers. They arrived at the funeral directors in cellophane and looked like shop brought flowers. Very very disappointed”

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Posted 7 years ago

“The bouquet was damaged by being forced into a small oasis pot. The lily heads were broken off. This must have happened on packing because the scars on the flowers and the stems were dry. Some of the chrysanthemum heads were also bent over. Very disappointing.”

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Posted 7 years ago

“As I am in Australia I was very pleased that I was kept informed of the whole process from start to finish and that the flowers were delivered on time despite adverse weather conditions.”

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Posted 7 years ago

“They refunded my order money, because of adverse weather conditions as they could not guarantee the delivery”

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Posted 7 years ago

“Good communication re delivery. Pretty daffodils in a jug. Good service.”

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Posted 7 years ago

“Dreadful amateur bouquet delivered to my Mum for her birthday. £39.99 worth of chrysanthemums plus one dying rose. So disappointed will not use again.”

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Posted 7 years ago

“The flowers delivered are lovely, our friend was delighted with them. High quality, delivered on time, and as ordered. Thoroughly recommend.”

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Posted 7 years ago

“My gift of flowers were appreciated but although I hand ticked the box for a thank you card my friends didn't know who had sent them. I decided to ring them later in the evening and was thanked, they had planned to ring you for details of sender.”

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Posted 7 years ago

“My friend received a beautiful plant basket. She was really pleased with it. The service was excellent. I was kept informed about the delivery. Will certainly use again.”

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Posted 7 years ago

“The receiver was very happy”

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Posted 7 years ago

“Brilliant service, the tracking is great. What a good idea. The flowers were fresh and beautiful. My sister was over the moon.”

Serenata Flowers 5 star review on 8th March 2018

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Posted 7 years ago

“They really cheered my cousin up after being in hospital for an operation on a broken hip.”

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Posted 7 years ago

“Excellent service great company to deal with my wife was over the moon with the flowers thanks very much I will definitely use and recommend you company to all I know thanks again ROGER WILLIAMS”

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Posted 7 years ago

“Gift delivered on time & my Mother-in-law loved it...”

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Posted 7 years ago

“They do a good job. Only issue was that the flowers were to reach on 4th March but they were delivered on 6th March. It was due to the snow. Rest was all good. Thanks for the good quality of flowers & chocolates.”

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Posted 7 years ago

“Good choice of flowers, easy to order, free delivery on the day we needed”

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Posted 7 years ago

“Delivered a day late with no apology or explanation.”

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Posted 7 years ago

“I've used Serenata Flowers several times now and the recipients of the flowers have been very happy with the delivered bouquets. Fabulous flowers and fabulous service, will be continuing to order from you, very happy customer.”

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Posted 7 years ago

“Very professional delivery on time . Very high quality .”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews