Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a present for my Mother on Mother’s day. She was over the moon with the flowers, stating what lovely colours they were, filling 3 vases.”

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Posted 7 years ago

“Once again, after giving you the benefit of the doubt - SO disappointed. You must have a wide angle lens, as the basket that was delivered was particularly small, and the contents were to say the least, not good quality, not enough buds/flowers and a very 'sparse' plant. This was for a special birthday present, and i was embarrassed. My mother received other flowers from a local florist, and at the same price as the basket i sent, and the difference was amazing. I know who I will use in the future. Most disappointed once again.”

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Posted 7 years ago

“I sent these flowers plus a vase to my god daughter who has just had a major opperation and i hoped to cheer her up.IT WORKED she said these are the best flowers that she has EVER received a huge bunch of beautiful fresh flowers . thank you serenata i will use you again”

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Posted 7 years ago

“I ordered a bouquet of flowers for my close friend's 50th birthday to be delivered on her actual birthday, and two days later she is still waiting! I will never use Serenata again, what shoddy poor service! I would never have booked with Serenata if I'd known they weren't going to deliver what they promised. My friend was so disappointed not to receive the flowers on her actual birthday.”

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Posted 7 years ago

“Great service. Delivery guy phoned to make sure was at right house. No one in so we agreed where to leave flowers. Will use again.”

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Posted 7 years ago

“Due to the recipient having an emergency which meant they would be out of the country for a week, I tried to rearrange the date of delivery for my flowers/Cake etc but was told this could not be done; nor were they willing to change delivery address. This led to flowers/cake etc being left outside the recipients house & being completely destroyed! Complete waste of money, plus the “customer service” was simply standard emails! Won’t be using them again!”

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Posted 7 years ago

“I ordered a bouquet of Gerberas and Roses as they are my mums favourite for mother’s day and I wasn’t overally impressed. Although the customer service was great and friendly and they refunded me 20% the flowers came with 1 broken and most of the gerberas looked battered. I will only be using again if I need to but won’t be rushing back.”

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Posted 7 years ago

“Ordering was easy and was exactly as ordered. Excellent, speedy service.”

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Posted 7 years ago

“Great service, nice selection of gifts at reasonable prices. Also got a handy email to say they'd arrived. Will be ordering again”

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Posted 7 years ago

“These were funeral flowers. They arrived at the funeral directors in cellophane and looked like shop brought flowers. Very very disappointed”

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Posted 7 years ago

“The bouquet was damaged by being forced into a small oasis pot. The lily heads were broken off. This must have happened on packing because the scars on the flowers and the stems were dry. Some of the chrysanthemum heads were also bent over. Very disappointing.”

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Posted 7 years ago

“As I am in Australia I was very pleased that I was kept informed of the whole process from start to finish and that the flowers were delivered on time despite adverse weather conditions.”

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Posted 7 years ago

“They refunded my order money, because of adverse weather conditions as they could not guarantee the delivery”

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Posted 7 years ago

“Good communication re delivery. Pretty daffodils in a jug. Good service.”

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Posted 7 years ago

“Dreadful amateur bouquet delivered to my Mum for her birthday. £39.99 worth of chrysanthemums plus one dying rose. So disappointed will not use again.”

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Posted 7 years ago

“The flowers delivered are lovely, our friend was delighted with them. High quality, delivered on time, and as ordered. Thoroughly recommend.”

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Posted 7 years ago

“My gift of flowers were appreciated but although I hand ticked the box for a thank you card my friends didn't know who had sent them. I decided to ring them later in the evening and was thanked, they had planned to ring you for details of sender.”

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Posted 7 years ago

“My friend received a beautiful plant basket. She was really pleased with it. The service was excellent. I was kept informed about the delivery. Will certainly use again.”

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Posted 7 years ago

“The receiver was very happy”

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Posted 7 years ago

“Brilliant service, the tracking is great. What a good idea. The flowers were fresh and beautiful. My sister was over the moon.”

Serenata Flowers 5 star review on 8th March 2018

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews