Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 days later and still waiting for delivery. Have emailed Serenata to find out where my order is and was just provided with a tracking number to follow through Yodel! I'm sure brown dead flowers will be a great belated Birthday surprise for my Auntie!”

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Posted 7 years ago

“Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! My only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Thankfully she got them and she loved them, the parcel made her day!”

Serenata Flowers 4 star review on 5th March 2018

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Posted 7 years ago

“Quick easy order, good prices and great customer service”

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Posted 7 years ago

“Beautiful flowers”

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Posted 7 years ago

“Late evening order for next day delivery - arrived perfectly.”

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Posted 7 years ago

“Reasonable prices, free delivery, communication throughout the process, on time delivery and fabulous flowers! All this equals FABULOUS service and a very happy sister!”

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Posted 7 years ago

“I LIVE IN THE U .S. AND ORDERED FLOWERS SENT TO MY DAUGHTER-IN-LAW IN THE U.K. SHE SENT ME A PCTURE OF THE FLOWERS AND CANDY, AND WE ARE BOTH PLEASED WITH YOUR SERVICE.”

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Posted 7 years ago

“The petals were falling off stems. Realise weather bad and couldn’t deliver on time but they should have been replaced your company stinks not interested and certainly couldn’t care less”

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Posted 7 years ago

“ordered flowers for my brother's funeral, they arrived on the day of the funeral after the funeral service finished and not the day before as I was led to believe. What is the point of delivering funeral flowers after the funeral? So the flowers were sent back and the company are refusing to give me a full refund. I have found the whole experience very distressing at a very sad time. Would never recommend serenataflowers.com to anyone.”

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Posted 7 years ago

“The delivery and the good quality of the flowers 🌺 👍 First class will purchase again ❗️”

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Posted 7 years ago

“I could have bought a bouquet from Tesco’s that contained more roses and were not already dying.”

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Posted 7 years ago

“ordered for a special borthday still not arrived so now 2 days late!!!!”

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Posted 7 years ago

“Quality flowers , always delivered on time.”

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Posted 7 years ago

“Easy to use site. Good quality flowers and delivered on time. Would definitely use again.”

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Posted 7 years ago

“Absolutely awful experience. DO NOT ORDER FROM HERE!! My gift showed up a day late and with dead flowers, forcing me to go back and fourth with customer service for over a week showing them proof of late delivery, proof of dead flowers just for them to say "sorry we show it was delivered on time and the flowers look fine to us". It wasn't even just my word, I had an email from the concierge and photos of the flowers but they did not care, they were not going to refund me anyways. Still trying to get even some of my money back for this terrible experience. DO NOT ORDER FROM THIS SITE.”

Helpful Report

Posted 7 years ago

“Service on the whole was great delivery on time as agreed. Disappointed on the actual quality of the flowers. From what was online to what received I thought the flowers would last longer.”

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Posted 7 years ago

“Wreath did arrive in time for Funeral”

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Posted 7 years ago

“Very poor communication with the service and their couriers - I sent a bunch of flowers to my bereaving friends' school and due to the snowy weather I had to notify serenata that the school was closed. No answer whatsoever until a very mechanical (probably automated) response late in the evening, saying that I cannot make adjustments to my order. I ask where my flowers are but the service has such poor communication with their drivers that they did not know whether they had been delivered. I then find out from my friends that they were left outside in the snow to wither and die, and I spent a lot of money on some sad, ruined flowers. I'm sure the service would have been better if their communication with drivers is more rapid and clear, but I'm sad to say I wasted my money, with no apology from the company despite the three emails outlining the situation.”

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Posted 7 years ago

“Beautiful flowers. Delivered on time. Thankyou”

Serenata Flowers 5 star review on 4th March 2018

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Posted 7 years ago

“good quality”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews