Serenata Flowers Reviews

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use. Flower and vase were much appreciated. Kept up to date as to delivery. Very efficient.”

Helpful Report

Posted 7 years ago

“The reviews on this company were great, that's the reason I used them. I have to say all the reviews were totally justified! The flowers I chose were for a retirement and they were beautiful! For 24.99 with free delivery they are the best I have used in a long time, and the lady who received them was delighted with them! \definitely use this company again.”

Helpful Report

Posted 7 years ago

“my daughter in law was over the moon with her flowers. Beautiful fresh white roses and the darkest purple freedoms.”

Helpful Report

Posted 7 years ago

“very good service delivered on sunday....very pleased”

Helpful Report

Posted 7 years ago

“The bunch arrived at 8pm on my wifes birthday (too late) could have bought them myself on my way home from work. The bunch was also tiny!”

Helpful Report

Posted 7 years ago

“The ladies that received the flower said the flowers were beautiful this is my first time using Serenata and I will use again”

Helpful Report

Posted 7 years ago

“Very easy to order online and prompt delivery. Recipient said flowers were lovely. Only negative was that my parents ordered flowers from you at the same time as me, to the same recipient, and they were delivered at different times?!”

Helpful Report

Posted 7 years ago

“ORDERED ROSE BUSH LATE AFTERNOON, DELIVERED NEXT MORNING HAVENT SEEN THEM MYSELF BUT RECIPIENT VERY PLEASED, SAID IT WAS BEAUTIFUL. WILL DEFINETLEY USE AGAIN AND RECCOMMEND”

Helpful Report

Posted 7 years ago

“So so pleased with this company, I did a late order the previous night as it was a last minute thought. Very pleased with how quick and how lovely the flowers were! Excellent service. Excellent company! Keep up the great service!”

Helpful Report

Posted 7 years ago

“The flowers were rated 'beautiful' by the recipient and made a very unwell lady very happy.”

Helpful Report

Posted 7 years ago

“The flowers were ordered just before 9pm and arrived the next day they were beautiful and it made my daughter in laws day. excellent service thank you”

Helpful Report

Posted 7 years ago

“I was able to order quite easily the appropriate flowers for a friend's funeral. The flowers didn't cost the earth, and were delivered on time direct to the Funeral Director, who conveyed them to the funeral, where we saw them yesterday. They were beautiful. Thank you.”

Helpful Report

Posted 7 years ago

“Disgraceful service. Stayed home all day for the flowers got an email saying driver on way at 9.30am waited until 6pm and even then flowers arrived with the vase broken disgraceful”

Helpful Report

Posted 7 years ago

“First time i've used your service won't be the last flowers were lovely delivered on time with a smile thankyou my wife loved the suprise.”

Helpful Report

Posted 7 years ago

“Beautiful flowers arrived on time”

Helpful Report

Posted 7 years ago

“I ordered a set of flowers that were displayed oin the web and looked very nice but when they were delivered they were completely different to the flowers ordered. The flowers were not in the vase as displayed and overall i was not satisfied with the product and wish for someone at the company top call me as a matter of urgency.”

Helpful Report

Posted 7 years ago

“The flowers I ordered were beautiful and delivered on time - plus I was kept informed regularly as to when the delivery would arrive.”

Helpful Report

Posted 7 years ago

“Prompt delivery within stated time zone.”

Helpful Report

Posted 7 years ago

“Recipient very pleased with her flowers”

Helpful Report

Posted 7 years ago

“Had ordered three different bouquets of flowers since April 2017. Two bouquets to Liverpool and One to Mansfield. Feedback ! they were beautiful and delivered the next day.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews