Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were delivered a day late, the customer service is restricted to facebook messages and they will not contact you via telephone. One they have made a mistake they take no steps to remedy it. This company is awful, I would advise you not to use it. They do not seem to value their customers in the slightest.”

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Posted 7 years ago

“The best flower company ever ordered for many family and friends and never let down flowers are beautiful service exemplary beautiful flowers great price 🙂🙂”

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Posted 7 years ago

“Scam. Charged for the flowers I ordered only to be told they had no record of order. I was reassured no money had been taken but when checking bank account, the full amount had been taken out! The company is based in Malta, although there is no mention of this online. Do not use this company!!”

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Posted 7 years ago

“Had an awful experience with Serenata Flowers. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The worst communication i have experienced and appalling customer service. Very very disappointing, will never use again. Do not waste money on this is company!!!”

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Posted 7 years ago

“My roses came they was dead sent photos but they said that how they should be. They have a 3 day policy to complain. I sent my photos on the day of delivery. But they wouldn't do anything about it. So I would never by flowers from these again.”

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Posted 7 years ago

“Have ordered on a few occasions with no problems but my last order from my husband to me for my birthday was more than disappointing. Flowers died with 48hrs, delivered Friday dead by Sunday. Contacted them on Tuesday to advice and told complaint has to be within 3 days so BEWARE. Ignore any reference to flowers that last 7 days as this is untrue (as per the small print in T&Cs). In addition found it very hard to communicate my issues, especially if not an account holder as only able to contact them via webform on site. Will not be using again and definitely do not recommend, my advise is contact a local florist in the area you wish to have delivered, personal and definitely more professional.”

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Posted 7 years ago

“Completely overpriced! Granted you are paying for delivery and a box but you could pick up the same bunch for less than half the price at the supermarket. Not impressed at all and the price we bought them at was £10 off the normal retail value!! Not impressed at all.”

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Posted 7 years ago

“The flowers I ordered that were advertised on their website turned up nothing like the images. They refused to offer a refund,a bunch of flowers from the supermarket would have been better.”

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Posted 7 years ago

“Horrendous, overpriced rubbish. Had to throw away as they reeked of stagnant water from the napkin they were wrapped in”

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Posted 7 years ago

“Damaged and dead flowers. Avoid at all costs”

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Posted 7 years ago

“Awful service. A full week after I ordered the flowers, and THREE delivery CONFIRMATIONS later, no flowers have been received. The contact process is long, tedious and takes numerous click-throughs, via an automated service to be able to reply. There is no option to email or phone a human being. I expect a full refund, but simply keep being asked to arrange re-delivery. Clearly, a week after the event, the flowers are not wanted, nor do I have any trust in this company to fulfil the delivery. I am sad to say it. But avoid at all costs.”

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Posted 7 years ago

“Delivered after business was closed at 6pm. Dead flowers Monday. Did not refund as said was drivers fault and they are third party therefore not responsible. Business at any cost. Very Poor.”

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Posted 7 years ago

“I didn't see the bouquet but my mum said that it was the nicest she had ever received. It arrived on time with no fuss.”

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Posted 7 years ago

“Sent flowers to my cousin who was unwell. Flowers drooping and dying within 4 days. Have sent pics, complaints and FB messages "truly sorry but complaint not reached us within 3 days". So by this they only expect flowers to last 3 days.”

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Posted 7 years ago

“Ordered flowers for birthday gift as away at the time, flowers delivered on Sunday and dying by Tuesday. Contacted company and told that I needed to complain sooner. Product poor, customer service worse. Do not use this company.”

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Posted 7 years ago

“Excellent value, excellent communications keeping me updated about delivery, beautiful bouquet, my friend sent me a picture and was delighted!”

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Posted 7 years ago

“Last week I ordered a plant in a container for my daughter who lives a distance away. She was having an operation and I could not be with her as my husband was also in hospital after suffering a heart attack. The rose and container I ordered was £19.99 and it was delivered on Tuesday 31st July. When (circumstances permitting) I could eventually visit my daughter this week, less than one week after delivery, I was very disappointed. The plant itself was more or less dead, even though they had followed the care instructions. The container was completely different to the one I had chosen on-line (I had chosen a colour to go with my daughters décor). The one holding the plant was completely different and was of very poor quality. After emailing Seranata six times and explaining that I was not satisfied they told me that the plant was only covered to last 3 days and because I had not reported it sooner they would do nothing. I explained my situation but it made NO difference Obviously circumstance's meant I did not see the plant before the 3 days had expired and my daughter was ill and did not want to inform me the plant was of poor quality. I feel VERY let down by this company, I have used them before and been satisfied, but WILL NOT BE USING THEM AGAIN.”

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Posted 7 years ago

“Flowers were not delivered to the correct address and they have refused to refund me. Customer service is dreadful. They refuse to speak to you on the phone. Very disappointing and frustrating experience. AVOID AT ALL COSTS.”

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Posted 7 years ago

“terrible company, flowers not delivered on time for our silver wedding function, 3 days late and wilting very unhelpful customer service, paid for next day delivery and they would not refund, AVOID THIS COMPANY UNLESS YOU WANT TO BE BITTERLY DISAPPOINTED”

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Posted 7 years ago

“I ordered flowers from Serenata Flowers for my daughter's birthday, 3rd August 2018. We were away on holiday on the actual date but I received a Delivery Confirmation - and words to the effect of 'one of our chauffeurs has just confirmed that their flowers have been delivered..." I now find that no flowers were either left at the provided address, nor were they delivered. Very disappointing service - surely reliability must be key when it comes to a flower delivery service? And, even more frustrating, there is no contact telephone number to call to the company - just an online enquiry form. I will be reluctant to use this company again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews