Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SEVERAL things ... I ordered flowers for my Mothers 86th birthday SEVERAL days before the requested delivery day ... which was 14th July. On 14th July in the afternoon I get an E-mail saying the flowers wouldn't be delivered on the 14th .. but would be delivered on the 15th. My elderly parents had waited in ALL day on the 14th & put off going out as they were expecting the flowers. On the 15th I received an E-mail saying the flowers were on their way to my Mother ... however she was going to be out at 12.30 .................. I have just spoken to her and guess what .. the flowers are NO where to be seen! They have looked for a card saying where the flowers might be .. but have found nothing .Bare in mind my Father is 92 & Mum 86 .. they have got very anxious about the flowers. So well done ... you have spoilt my gift, my Mothers birthday & caused ALOT of stress ... and still no flowers! I am totally disgusted & will NEVER use you again! First & very last time. PLEASE call me on 01603 434281 to discuss”

Helpful Report

Posted 7 years ago

“These were a birthday gift and were not received until the day after, so she thought I had forgotten her birthday. Very disappointing indeed. This was the first time I used Serenata. I have not been offered any compensation as yet”

Helpful Report

Posted 7 years ago

“I would like Compensation due to the fact they were a day late and no use as missed the date and now recipients are away... Await reply. Disappointed....”

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Posted 7 years ago

“My daughter was really pleased and thought they were beautiful when she received them so that made me happy.Thank you for your service I will certainly use you again should the need arise.”

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Posted 7 years ago

“They didn’t make me happy. My delivery was not delivered the correct day and when delivered the following day, it had to be taken by another member of the family to the proper person,hence two days after the said day.. First time used,not likely to use again”

Helpful Report

Posted 7 years ago

“Birthdays flowers delivered 24 hrs + late ...(next day delivery gauranteed ????) refund of postage costs only is rediculous when the flowers on the wrong day were useless . . Refund requested before flowers delivered declined !! Rubbish ...”

Helpful Report

Posted 7 years ago

“Excellent service and great to receive regular emails on status of order including time of delivery Recipient delighted with flowers - beautiful”

Helpful Report

Posted 7 years ago

“Despite 3 days notice failed to deliver on time offering a pathetic 'sorry the courier didn't make it' email as an excuse. Insufficient compensation offered and the retracted when I didn't accept the first offer. Complicated customer service reply system via website so you never have contact with the same person. Not the first time I'm a customer of theirs but definitely the last.”

Helpful Report

Posted 7 years ago

“I ordered a plant which was totally dried out with dead flowers and yellow leaves. After a lot of emails back and forth, I recieved a refund.”

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Posted 7 years ago

“Flowers were delivered on time. Obviously I have no idea whether the flowers looked as good as in the photo. The recipient would be too polite to complain even if the flowers were not in top condition. I can only trust!”

Helpful Report

Posted 7 years ago

“I couldn't find the flowers I wanted but serenata found just the right ones and even started off the order for me to complete online. The flowers arrived the next day and my sister was delighted with them. They were just as described, in bud to last longer with one bloom out showing the colour was perfect too. I am very pleased.”

Helpful Report

Posted 7 years ago

“The flowers was nice but very expensive for what I received. The vase was so small, maybe you should put the size of the vases, then I would of known it was a very small vase , to small for flowers.”

Helpful Report

Posted 7 years ago

“Recipient was delighted with the quality. I have used Serenata Flowers previously which were also well received and shall continue to do so. Thank you”

Helpful Report

Posted 7 years ago

“Nothing not good, delivery and communication was exceptional. First choice in the future. Thanks to all. Roger”

Helpful Report

Posted 7 years ago

“Always amazing bouquets . I’ve bought & received many & always beautiful. I also love the messages you send regarding dispatch & arrival , they always bring a smile . Thanks Serenata Flowers , you brighten our days ! 💐 xx”

Helpful Report

Posted 7 years ago

“Easy process to order. Orders taken until late evening for next day delivery. My daughter was thrilled with the bouquet - plenty of blooms in it. Would thoroughly recommend Serenata Flowers!”

Helpful Report

Posted 7 years ago

“Delivered on time in great condition”

Helpful Report

Posted 7 years ago

“A really good service flowers good ,only problem courier just left them outside the front door of the house without knocking on door.”

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Posted 7 years ago

“For my wife's 40th birthday Flowers turned up looked like they were dieding .the roses were already droopy ,have brown on the petals and needed water. Thought we would give them a few days to pick up but that did not work You only have 3 days to report this Better off using a proper floist. Or inter flora .you will get beþer guilty flowers from them”

Helpful Report

Posted 7 years ago

“exactly like the picture. Very happy. A beautiful bunch of flowers”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews