Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers delivered on time excellent service updates on delivery day thank you”

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Posted 7 years ago

“Lovely flowers put a smile on my face :)”

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Posted 7 years ago

“The flowers were delivered on time and the recipient was very happy with them. Would recommend Serenata Flowers.”

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Posted 7 years ago

“How do I know what the flowers are like as I haven’t seen them. They look good on your photos.”

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Posted 7 years ago

“Brilliant service beautiful flowers my mum in law loved them! The great email delivery notification was the best though-personal and funny-that’s how you sell services to people folks well done! No Interflora ever again for me. Kudos😃😃”

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Posted 7 years ago

“The recipient was very happy with her flowers.”

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Posted 7 years ago

“Delivery and service and booking online all amazing definitely will be highly recommending to family and friends My partner absolutely loved the flowers and smell amazing Thankyou again”

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Posted 7 years ago

“Everything from ordering online to receipitent receiving the flowers was straight forward I was emailed every step of the way regarding my order Flowers were beautiful Would definitely use Serenata Flowers service again”

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Posted 7 years ago

“Good service and nice to have notification the flowers have been delivered”

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Posted 7 years ago

“The flowers were beautiful and a fitting tribute to my sister. However the card was not with the flowers and the Funeral Directors were not aware of who had sent them. :-(”

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Posted 7 years ago

“The flowers were delivered as ordered; fresh and lively. The only issue I had is that they were not arranged in the same way as in the photo.”

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Posted 7 years ago

“Flowers crushed, old and rotting, squashed in a too small box, vase broken disgraceful! Will never ever use again!”

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Posted 7 years ago

“Beautiful bouquets. Ordered twice now and both times couldn't fault the flowers. Will definitely order again.”

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Posted 7 years ago

“The flowers arrived on time and where in perfect condition.”

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Posted 7 years ago

“Flowers are great. The checkout service requires improvement. It's the second time I have experienced issues whilst attempting to redeem a discount voucher code and needed to contact customer services.”

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Posted 7 years ago

“The recipient said the letterbox flowers arrived well packaged and were very pretty. She was very pleased with them.”

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Posted 7 years ago

“Hi I ordered flowers to be sent for a funeral. They arrived on time etc and were beautifully wrapped with a card containing my message. However some of the roses were really wilted which was disappointing.”

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Posted 7 years ago

“My daughter said they were beautiful”

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Posted 7 years ago

“The flowers i received were beautiful.”

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Posted 7 years ago

“Beautiful flowers and was always kept up to date with the tracking of them. Very impressed”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews