Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and nice to have notification the flowers have been delivered”

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Posted 7 years ago

“The flowers were beautiful and a fitting tribute to my sister. However the card was not with the flowers and the Funeral Directors were not aware of who had sent them. :-(”

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Posted 7 years ago

“The flowers were delivered as ordered; fresh and lively. The only issue I had is that they were not arranged in the same way as in the photo.”

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Posted 7 years ago

“Flowers crushed, old and rotting, squashed in a too small box, vase broken disgraceful! Will never ever use again!”

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Posted 7 years ago

“Beautiful bouquets. Ordered twice now and both times couldn't fault the flowers. Will definitely order again.”

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Posted 7 years ago

“The flowers arrived on time and where in perfect condition.”

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Posted 7 years ago

“Flowers are great. The checkout service requires improvement. It's the second time I have experienced issues whilst attempting to redeem a discount voucher code and needed to contact customer services.”

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Posted 7 years ago

“The recipient said the letterbox flowers arrived well packaged and were very pretty. She was very pleased with them.”

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Posted 7 years ago

“Hi I ordered flowers to be sent for a funeral. They arrived on time etc and were beautifully wrapped with a card containing my message. However some of the roses were really wilted which was disappointing.”

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Posted 7 years ago

“My daughter said they were beautiful”

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Posted 7 years ago

“The flowers i received were beautiful.”

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Posted 7 years ago

“Beautiful flowers and was always kept up to date with the tracking of them. Very impressed”

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Posted 7 years ago

“Superlative service – I use no other florist”

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Posted 7 years ago

“Order went smooth, flowers looked very pretty and you are being informed about the state of your order every step of the way so you know when to expect that surprised phone call :)”

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Posted 7 years ago

“Ordered flowers just after 6pm day before I needed them. They arrived under 24hrs later. Kept informed at all points.”

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Posted 7 years ago

“This is the third time I've used serenata flowers, and every time I have been very pleased with the service”

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Posted 7 years ago

“arrived when orderer for, in good condition Lovely”

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Posted 7 years ago

“I ordered a plant for my mother's birthday to be delivered the following day. All went exactly as promised so we were both pleased.”

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Posted 7 years ago

“Very speedy and my sister in-law was very happy. Thank you very much.”

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Posted 7 years ago

“I had been staying with some friends in Horsham, wanted to thank them for their hospitality. I googled Florist Horsham. Found Serenata Flowers I liked what they had on offer, so chose some to be delivered to my friends. They were very pleased with them.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews