Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers looked lovely and the wife loved them. Delivery was good to. Shame tracking is clearer like some company's do. But overall a very good experience.”

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Posted 7 years ago

“They delivered on time and photo of flowers is close to that on site”

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Posted 7 years ago

“Easy to book on the website - good selection of flowers. Great notification of dispatch and delivery. Flowers looked great when delivered”

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Posted 7 years ago

“The flowers were beautiful, and they were delivered in time for Mums Birthday. Unfortunately, she didn't know who they were from as there was no card. If that was my fault for not filling in the order correctly so be it, but I think Serenata should have some way of checking with the customer before the flowers are sent with no notification of who has sent them. Also, I was not given the chance to revise my order before it seemed to whizz off. I would have chosen a different day for sending as the flowers arrived 3 days before her Birthday. It may be that I clicked too quickly. But a lot of web sites ask you if you are sure before clicking "confirm"”

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Posted 7 years ago

“These flowers were sent to a friend who had just lost her husband. She was very touched with them”

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Posted 7 years ago

“Excellent quality with explicit instructions to maximise the look and longevity of the display”

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Posted 7 years ago

“very quick at responding excellent service and fantastic prices”

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Posted 7 years ago

“Great service, arrived the next morning.”

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Posted 7 years ago

“Easy to use website. Great selection. Love the fact that I receive notification of delivery. Recommend to everyone I know! Thank you”

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Posted 7 years ago

“Great service - very fast. My friend loved the flowers.”

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Posted 7 years ago

“Always lovely flowers and very reliable.”

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Posted 7 years ago

“Highly recommend well worth the money and delivery was very quick!!”

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Posted 7 years ago

“Good price and Sunday delivery.”

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Posted 7 years ago

“Lovely fresh flowers, nicely presented and arrived on time!”

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Posted 7 years ago

“Easy to place order,can track the order.Delivered on time and the flowers where lovely.Ordering from Australia you are never sure of a good service but Serenata Flowers always provide a first class service.”

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Posted 7 years ago

“Good service and I love the little messages you write when the flowers are being dispatched x”

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Posted 7 years ago

“Beautiful flowers delivered the very next day. Xx”

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Posted 7 years ago

“Thank you so much for delivering a lovely bouquet, just as I ordered and at a perfect time!”

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Posted 7 years ago

“These were sent after a loss in a family and they loved them”

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Posted 7 years ago

“Even though we made a mess of the order and In putting the wrong address you still managed to deliver mums flowers on her birthday! Well done to the team at Serenata Flowers we will defiantly be recommending you guys to our friends and family.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews