Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were for my sisters birthday and she loved them I saw them too and was very happy only they arrived a day late”

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Posted 7 years ago

“Excellent service. Good price . Beautiful flowers. Arrived on time. Thank you.”

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Posted 7 years ago

“Lovely service. Order was on time. I would order flowers again. You guys are so helpful. Thank you very much. Very very happy with the service you provide. God bless”

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Posted 7 years ago

“Flowers ordered for delivery yesterday to a leisure centre. Had email to say delivery failed, leisure centre told me that no one even attempted to deliver flowers. No attempt to deliver today at all as far as I am aware. Really really disappointed at appalling level of service. Feel that my money has been taken under false pretences and wonder if this is even a real company??”

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Posted 7 years ago

“Always had the best from serenata.”

Serenata Flowers 5 star review on 8th July 2018

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Posted 7 years ago

“Excellence service...”

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Posted 7 years ago

“The price and speed from ordering to the delivery were great!”

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Posted 7 years ago

“Ordered flowers for our friends 70th Birthday, was kept informed regarding delivery, arrived on the required day, didn't actually see the flowers but our friend said they were beautiful. Have never ordered flowers online before but everything went well so would certainly use this company again.”

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Posted 7 years ago

“I sent them, but asked my friend if they were fresh, as well as looking good. And they were. I usually go to Marks and Spencer for just that reason, but a friend said the flowers she'd sent to her Mother had lasted for two weeks, and counting, so decided to try your company.”

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Posted 7 years ago

“Delivery arrived AFTER my wife had left work at 4.15pm!! This is after Yodel called me at around 10.00am to say that Brentford County Cour didn't exist?? You state that delivery is between 8am and 9.pm, how many businesses are open until 9pm????”

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Posted 7 years ago

“Kept up to date on delivery”

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Posted 7 years ago

“2nd time using Serenata. Ordered same flowers for a different person as so delighted with first purchase. Like the way I was kept up to date with the delivery. Will use again.”

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Posted 7 years ago

“Prompt delivery, quality flowers, easy to order. Cheered up my unwell elderly aunt just what the doctor ordered. Thank you will use again, good choice of flowers.”

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Posted 7 years ago

“good service, deliver when they say they will, flowers in beautiful condition”

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Posted 7 years ago

“Easy to order arrived next day lovely fresh flowers very impressed with this service will use again for sure Thank you”

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Posted 7 years ago

“I have now ordered 3 timed from Canada to Scotland and each time I have been so happy flowers arrive fresh and on time no problems at all I will continue to use Serenta Flowers.”

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Posted 7 years ago

“Beautiful flowers and great service”

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Posted 7 years ago

“Prompt efficient service”

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Posted 7 years ago

“i orderd flowers from you, for some very special friends for there anniversary..they overjoyed with the flowers and chocolates..i would place an order when necessary from you.i am very satisfied with yourservice you provide,,would recommend you to all my friends..thankyou”

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Posted 7 years ago

“I booked a funeral bouquet to go from your SE11 shop to an undertakers in SE11 for a funeral the following day. I would have liked to have spoken to someone but that is impossible on your web site. My ref was 218474017, annoyingly once the order was made I was concerned that they would arrive in time for the service the next day. I went to your web site and followed the procedure and e mailed my concern. The response was that my order had been put on hold until further notice and I then could not e mail as your site kept crashing!! Bottom line is my order was cancelled and I have to now wait 5 days before a refund which is nothing to the embarrassment I have now suffered at not sending flowers to a very important person in my life a dear friend and client with regards to her Mothers passing. I am very upset and would appreciate your reply Regards David Hicks”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews