Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent them, but asked my friend if they were fresh, as well as looking good. And they were. I usually go to Marks and Spencer for just that reason, but a friend said the flowers she'd sent to her Mother had lasted for two weeks, and counting, so decided to try your company.”

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Posted 7 years ago

“Delivery arrived AFTER my wife had left work at 4.15pm!! This is after Yodel called me at around 10.00am to say that Brentford County Cour didn't exist?? You state that delivery is between 8am and 9.pm, how many businesses are open until 9pm????”

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Posted 7 years ago

“Kept up to date on delivery”

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Posted 7 years ago

“2nd time using Serenata. Ordered same flowers for a different person as so delighted with first purchase. Like the way I was kept up to date with the delivery. Will use again.”

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Posted 7 years ago

“Prompt delivery, quality flowers, easy to order. Cheered up my unwell elderly aunt just what the doctor ordered. Thank you will use again, good choice of flowers.”

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Posted 7 years ago

“good service, deliver when they say they will, flowers in beautiful condition”

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Posted 7 years ago

“Easy to order arrived next day lovely fresh flowers very impressed with this service will use again for sure Thank you”

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Posted 7 years ago

“I have now ordered 3 timed from Canada to Scotland and each time I have been so happy flowers arrive fresh and on time no problems at all I will continue to use Serenta Flowers.”

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Posted 7 years ago

“Beautiful flowers and great service”

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Posted 7 years ago

“Prompt efficient service”

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Posted 7 years ago

“i orderd flowers from you, for some very special friends for there anniversary..they overjoyed with the flowers and chocolates..i would place an order when necessary from you.i am very satisfied with yourservice you provide,,would recommend you to all my friends..thankyou”

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Posted 7 years ago

“I booked a funeral bouquet to go from your SE11 shop to an undertakers in SE11 for a funeral the following day. I would have liked to have spoken to someone but that is impossible on your web site. My ref was 218474017, annoyingly once the order was made I was concerned that they would arrive in time for the service the next day. I went to your web site and followed the procedure and e mailed my concern. The response was that my order had been put on hold until further notice and I then could not e mail as your site kept crashing!! Bottom line is my order was cancelled and I have to now wait 5 days before a refund which is nothing to the embarrassment I have now suffered at not sending flowers to a very important person in my life a dear friend and client with regards to her Mothers passing. I am very upset and would appreciate your reply Regards David Hicks”

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Posted 7 years ago

“Excellent service .Amusing updates.Flowers were beautifully presented. Just first class service on both occasions ordering from Canada 🇨🇦 I shall most certainly reorder when necessary.”

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Posted 7 years ago

“Customer reported flowers were very nice but proved impossible to obtain a tax invoice.”

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Posted 7 years ago

“I paid for my delivery to be made before 1030 am. Not only was it not delivered by that time but it was delivered in a sealed package. If flowers are being delivered they should be nicely presented to the recipient. Not happy with the service at all”

Serenata Flowers 1 star review on 6th July 2018

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Posted 7 years ago

“Delivery was left next door with no calling card left to explain this ! delivery email said flowers were delivered to my dress and not next door ! consequently my wife did not get her anniversary flowers until the next day terrible and incorrect communication I will never use again.”

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Posted 7 years ago

“Flowers arrived in time and looked very good. Thank you!”

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Posted 7 years ago

“Purchased flowers for my wife for our anniversary. I was told they would be delivered between 8am - 8pm. I contacted customer support at 8.30pm to see what had happened to my wife flowers. Recieved an email at 8.50 saying that my flowers had just been picked up and were on there way. They were delivered at 10.15pm. Totally unacceptable for anyone to wait till that time for a flower delivery. Won't be using again.”

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Posted 7 years ago

“My girlfriend loves them !! The flowers were beautifully arranged and the varieties well chosen and i would have no problem in recommending you to friends and family. Keep up the good work !!”

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Posted 7 years ago

“Surprised the delivery came in a box not very presentable for a bunch of flowers! They were also much smaller than the picture on the website Service and ease of ordering was all fine just final product slightly disappointing for the recipient”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews