Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers on 02 July 18 to be delivered on 03 July 18 for my wife on our anniversary. I had an email on 03 July to say flowers had been take to wrong depot. It is now Wed 04 July 18 at 14.30 hrs and still no flowers.”

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Posted 7 years ago

“Flowers nicely arranged. Smooth delivery. Witty comments on the attached leaflets.”

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Posted 7 years ago

“Really easy to order. Competitive prices. Delivered on time. Fantastic flowers.”

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Posted 7 years ago

“The quality of the flowers received was very poor and did not match the images shown on the company's website. There was mould on the stems and leaves after a couple of days. The company were unwilling to discuss conpensation or a refund and just kept quoting their T&C's. Any decent company would want a customer's first experience to be a good one - obviously not Serenta Flowers.”

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Posted 7 years ago

“Very efficient service. Messaged when flowers were delivered too. Would recommend.”

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Posted 7 years ago

“Kept up to date and delivered as per schedule. Only reason that I didn't give it 5 star is because it arrived quiet late on the day.”

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Posted 7 years ago

“Arrived as expected and the family said they were lovely.”

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Posted 7 years ago

“Beautiful fresh bouquet arrived, as promised, the following day. Thrilled that the recipient was over the moon.”

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Posted 7 years ago

“Fast efficient service, emailed me throughout ordering and delivering, will definitely use again. Well done!!”

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Posted 7 years ago

“Lovely flowers, but was unable to add our names to message (immediately after I paid and ordered them)???”

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Posted 7 years ago

“Easy to order. Lovely selection and price brackets good.. Always delivered on time and kept up to date with courier service ..”

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Posted 7 years ago

“Bought for new home welcoming. Ordering service good but driver left them by the bin with previous occupants rubbish and as recipient wasn’t expecting them, it was meant to be a surprise, she obviously didn’t look by the bin. We thought they had been stolen as driver took a photo of them on the doorstep and they were not there. Why did he take a picture of them on the doorstep and then move them next to the rubbish. The instruction was to leave with a neighbour if recipient not home but driver didn’t do that and recipient was actually in at time of delivery but he didn’t knock very much if at all. When flowers were found it was lunchtime the day after delivery so they had been in the heatwave for about 8 hours. To be fair when found and opened the flowers were still in water and quite healthy. The whole experience was meant to be a lovely surprise but was spoilt by not being able to find the flowers as no card was put through and having to tell the recipient she should have received something so overall I am disappointed with the service but the flowers are quite nice”

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Posted 7 years ago

“Flowers were delivered as ordered and they were beautiful according to our recipient so many thanks”

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Posted 7 years ago

“Second time I used serenata flowers and i was really please with the flowers and service. Will be using again.”

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Posted 7 years ago

“Im deeply disappointed with my purchase, let alone embarrassed. They had no water in when they arrived, there were 2 roses only! The other pathetic flowers were all wilted. The balloon wasn’t what I expect, it was more something that I could have bought in poundland. Im extremely upset and will never be using your company again.”

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Posted 7 years ago

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Posted 7 years ago

“I live overseas & have used Serenata flowers on many occasions to various relatives & friends & have always been impressed with their service. Naturally the recipients have been delighted with their gifts! Keep up the good work!”

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Posted 7 years ago

“Living overseas it is always difficult when a close friend passes in the UK. Thank you Serenata for top class service and for making a positive difference. I will definitely recommend to others.”

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Posted 7 years ago

“Allowed a Thank You gift to be sent late sunday for Monday delivery and at a reasonable price. Was kept up dated on progress of delivery and recipient was very impressed with the flowers.”

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Posted 7 years ago

“I was kept up to date at every stage of the delivery and the recipient was very happy. Thank you for making ordering flowers so easy. Will not hesitate to use Serenata flowers again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews