Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellence service...”

Helpful Report

Posted 8 years ago

“The price and speed from ordering to the delivery were great!”

Helpful Report

Posted 8 years ago

“Ordered flowers for our friends 70th Birthday, was kept informed regarding delivery, arrived on the required day, didn't actually see the flowers but our friend said they were beautiful. Have never ordered flowers online before but everything went well so would certainly use this company again.”

Helpful Report

Posted 8 years ago

“I sent them, but asked my friend if they were fresh, as well as looking good. And they were. I usually go to Marks and Spencer for just that reason, but a friend said the flowers she'd sent to her Mother had lasted for two weeks, and counting, so decided to try your company.”

Helpful Report

Posted 8 years ago

“Delivery arrived AFTER my wife had left work at 4.15pm!! This is after Yodel called me at around 10.00am to say that Brentford County Cour didn't exist?? You state that delivery is between 8am and 9.pm, how many businesses are open until 9pm????”

Helpful Report

Posted 8 years ago

“Kept up to date on delivery”

Helpful Report

Posted 8 years ago

“2nd time using Serenata. Ordered same flowers for a different person as so delighted with first purchase. Like the way I was kept up to date with the delivery. Will use again.”

Helpful Report

Posted 8 years ago

“Prompt delivery, quality flowers, easy to order. Cheered up my unwell elderly aunt just what the doctor ordered. Thank you will use again, good choice of flowers.”

Helpful Report

Posted 8 years ago

“good service, deliver when they say they will, flowers in beautiful condition”

Helpful Report

Posted 8 years ago

“Easy to order arrived next day lovely fresh flowers very impressed with this service will use again for sure Thank you”

Helpful Report

Posted 8 years ago

“I have now ordered 3 timed from Canada to Scotland and each time I have been so happy flowers arrive fresh and on time no problems at all I will continue to use Serenta Flowers.”

Helpful Report

Posted 8 years ago

“Beautiful flowers and great service”

Helpful Report

Posted 8 years ago

“Prompt efficient service”

Helpful Report

Posted 8 years ago

“i orderd flowers from you, for some very special friends for there anniversary..they overjoyed with the flowers and chocolates..i would place an order when necessary from you.i am very satisfied with yourservice you provide,,would recommend you to all my friends..thankyou”

Helpful Report

Posted 8 years ago

“I booked a funeral bouquet to go from your SE11 shop to an undertakers in SE11 for a funeral the following day. I would have liked to have spoken to someone but that is impossible on your web site. My ref was 218474017, annoyingly once the order was made I was concerned that they would arrive in time for the service the next day. I went to your web site and followed the procedure and e mailed my concern. The response was that my order had been put on hold until further notice and I then could not e mail as your site kept crashing!! Bottom line is my order was cancelled and I have to now wait 5 days before a refund which is nothing to the embarrassment I have now suffered at not sending flowers to a very important person in my life a dear friend and client with regards to her Mothers passing. I am very upset and would appreciate your reply Regards David Hicks”

Helpful Report

Posted 8 years ago

“Excellent service .Amusing updates.Flowers were beautifully presented. Just first class service on both occasions ordering from Canada 🇨🇦 I shall most certainly reorder when necessary.”

Helpful Report

Posted 8 years ago

“Customer reported flowers were very nice but proved impossible to obtain a tax invoice.”

Helpful Report

Posted 8 years ago

“I paid for my delivery to be made before 1030 am. Not only was it not delivered by that time but it was delivered in a sealed package. If flowers are being delivered they should be nicely presented to the recipient. Not happy with the service at all”

Serenata Flowers 1 star review on 6th July 2018

Helpful Report

Posted 8 years ago

“Delivery was left next door with no calling card left to explain this ! delivery email said flowers were delivered to my dress and not next door ! consequently my wife did not get her anniversary flowers until the next day terrible and incorrect communication I will never use again.”

Helpful Report

Posted 8 years ago

“Flowers arrived in time and looked very good. Thank you!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews