Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered as ordered and they were beautiful according to our recipient so many thanks”

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Posted 7 years ago

“Second time I used serenata flowers and i was really please with the flowers and service. Will be using again.”

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Posted 7 years ago

“Im deeply disappointed with my purchase, let alone embarrassed. They had no water in when they arrived, there were 2 roses only! The other pathetic flowers were all wilted. The balloon wasn’t what I expect, it was more something that I could have bought in poundland. Im extremely upset and will never be using your company again.”

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Posted 7 years ago

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Posted 7 years ago

“I live overseas & have used Serenata flowers on many occasions to various relatives & friends & have always been impressed with their service. Naturally the recipients have been delighted with their gifts! Keep up the good work!”

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Posted 7 years ago

“Living overseas it is always difficult when a close friend passes in the UK. Thank you Serenata for top class service and for making a positive difference. I will definitely recommend to others.”

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Posted 7 years ago

“Allowed a Thank You gift to be sent late sunday for Monday delivery and at a reasonable price. Was kept up dated on progress of delivery and recipient was very impressed with the flowers.”

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Posted 7 years ago

“I was kept up to date at every stage of the delivery and the recipient was very happy. Thank you for making ordering flowers so easy. Will not hesitate to use Serenata flowers again.”

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Posted 7 years ago

“Brilliant service”

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Posted 7 years ago

“I ordered the night before and the flowers were delivered early next morning. I was given regular updates throughout the process. Very efficient service.”

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Posted 7 years ago

“Great 👍 communication, easy to order the flowers 💐 Delivery was on time and the flowers looked just like the picture. My friend was so happy 😁 and so was I. Thank you 🙏 Serenata Flowers 🌺 I will certainly use you again. Petula Barker (Australia)”

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Posted 7 years ago

“I had to get a birthday present at short notice. I sent for the present , and it was received on the day. It was a surprise , and was really well received. very pleased with the gift the service. I would definitely recommend Serenata Flowers. Thank You. M Richardson.”

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Posted 7 years ago

“After several good orders from Serenata flowers the quality of the last bouquet sent was extremely poor; limp and broken flowers and an attempt made to bulk them up with lots of dried statice, very disappointing. Even more disappointing was the after service where they exonerated themselves from any responsibility. I will definitely not be using this company again.”

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Posted 7 years ago

“Everything was perfect and on time thank you.”

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Posted 7 years ago

“The flowers were beautiful and arrived quickly.”

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Posted 7 years ago

“I have had a very happy email from the person to whom I sent the flowers, saying how lovely they are. And delivered when promised too. Excellent, I shall hope to use you again.”

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Posted 7 years ago

“I have purchased flowers on two occasions from you for my Mum. The flowers are stunning. The customer service is outstanding. The value is fantastic.”

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Posted 7 years ago

“I was happy the flowers were delivered despite the fact that no one was at home. As well we ordered flowers only a day in advance, so we were lucky the company still accepted orders. However, the size of the bouquet, we ordered grandioso, was very disappointingly small. Plus I will not recommend ordering anything, but flowers as the card looked extremely cheap, despite the fact the cost was £3.”

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Posted 7 years ago

“I needed to send some flowers to a special lady for BIG birthday. I realised I'd left it late and may have to request a Sunday delivery. I found Serenata - you ticked all the boxes, price, delivery and most importantly a massive choice to suit all tastes. I was updated throughout the process and the delivery made one lady feel very special. Thank you.”

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Posted 7 years ago

“Efficient service easy to use, as these flowers were for a funeral at which I was unable to attend I have not seen the flowers or heard from the relatives as yet. So I can only comment on the order process and delivery notices sent from the company which were both first rate”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews