Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service”

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Posted 7 years ago

“I ordered the night before and the flowers were delivered early next morning. I was given regular updates throughout the process. Very efficient service.”

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Posted 7 years ago

“Great 👍 communication, easy to order the flowers 💐 Delivery was on time and the flowers looked just like the picture. My friend was so happy 😁 and so was I. Thank you 🙏 Serenata Flowers 🌺 I will certainly use you again. Petula Barker (Australia)”

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Posted 7 years ago

“I had to get a birthday present at short notice. I sent for the present , and it was received on the day. It was a surprise , and was really well received. very pleased with the gift the service. I would definitely recommend Serenata Flowers. Thank You. M Richardson.”

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Posted 7 years ago

“After several good orders from Serenata flowers the quality of the last bouquet sent was extremely poor; limp and broken flowers and an attempt made to bulk them up with lots of dried statice, very disappointing. Even more disappointing was the after service where they exonerated themselves from any responsibility. I will definitely not be using this company again.”

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Posted 7 years ago

“Everything was perfect and on time thank you.”

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Posted 7 years ago

“The flowers were beautiful and arrived quickly.”

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Posted 7 years ago

“I have had a very happy email from the person to whom I sent the flowers, saying how lovely they are. And delivered when promised too. Excellent, I shall hope to use you again.”

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Posted 7 years ago

“I have purchased flowers on two occasions from you for my Mum. The flowers are stunning. The customer service is outstanding. The value is fantastic.”

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Posted 7 years ago

“I was happy the flowers were delivered despite the fact that no one was at home. As well we ordered flowers only a day in advance, so we were lucky the company still accepted orders. However, the size of the bouquet, we ordered grandioso, was very disappointingly small. Plus I will not recommend ordering anything, but flowers as the card looked extremely cheap, despite the fact the cost was £3.”

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Posted 7 years ago

“I needed to send some flowers to a special lady for BIG birthday. I realised I'd left it late and may have to request a Sunday delivery. I found Serenata - you ticked all the boxes, price, delivery and most importantly a massive choice to suit all tastes. I was updated throughout the process and the delivery made one lady feel very special. Thank you.”

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Posted 7 years ago

“Efficient service easy to use, as these flowers were for a funeral at which I was unable to attend I have not seen the flowers or heard from the relatives as yet. So I can only comment on the order process and delivery notices sent from the company which were both first rate”

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Posted 7 years ago

“Excellent selection with a website that is very easy to navigate Customer updates and tracking service is really helpful”

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Posted 7 years ago

“Really pleased as they were for my niece and she was thrilled”

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Posted 7 years ago

“I'm not happy yet until the flowers get delivered. I ordered these for a work colleague who was retiring and now she hasnt got them, you have tried to deliver to an office block at 18.30 in the evening. If you are asking for a business address then you should know these wont be open at that time - really really not happy about this and I have used you many times in the past - lets see what state these flowers are going to be in after being left in a hot van over one of the hottest weekend on record”

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Posted 7 years ago

“Excellent service- delivered next day and loved by my Mum! Would definitely recommend.”

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Posted 7 years ago

“Easy online ordering process and delivered on time.”

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Posted 7 years ago

“Looked lovely and arrived in good time”

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Posted 7 years ago

“Beautiful flowers delivered on time. Will definitely use them again.”

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Posted 7 years ago

“I have never ordered flowers online and it was so easy and quick and my friend received her beautiful flowers the day after I ordered them. Thank you 😀”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews