Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent flowers for an 18th birthday. Flowers were delivered on time, I was notified that the flowers were delivered. To top it all of the flowers were beautiful. Thank you.”

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Posted 7 years ago

“Bought as a birthday present for my mum and she loved them.”

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Posted 7 years ago

“Although I have not seen them myself, the recipient was very happy with their flowers. Arrived on time.”

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Posted 7 years ago

“Beautiful selection arrived on time. Meant a great deal to the recipient.”

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Posted 7 years ago

“When I send a flowers to my family and friends I never see what is actually delivered but the recipients are always totally delighted. I trust Serenata to deliver beautiful flowers whatever the occasion.”

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Posted 7 years ago

“Flowers were really nice but delivered to the wrong address”

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Posted 7 years ago

“Easy order process and quick delivery - great flowers”

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Posted 7 years ago

“Beautiful flowers arrived on day requested. Would use them again. Very pleased”

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Posted 7 years ago

“This Malta based operation, delivered half my order to my Father. I bought flowers and wine, but only the flowers arrived although the order confirmation said both had been delivered. My father was none the wiser when he took delivery - it was a surprise, so he didn't know what to expect. I only found out by chance when I spoke to my elderly mother a week later. I queried it with the company who said it was my fault for not contacting them within 3-days as per their T&C, and so they refused to speak to me/enter into any correspondence. They were happy therefore to take my money for something my elderly parents never received and then hide behind a T&C. Their order confirmation even said delivery is "Guaranteed by DPD"...…. but evidently not when they fail to deliver anything at all. So BEWARE, they will take your money and then hide behind their T&Cs when they fail to deliver the goods. I will get my money back as I bought on Credit Card, so I can initiate Chargeback procedures. They must also fail under Sale of Goods Act and ECommerce laws. My recommendation … use a reputable British firm not a Malta based entity.”

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Posted 7 years ago

“Beautiful gorgeous flowers, Delieved next day and recipient was so happy. Good value for money. Thank you. Would defintley purchase flowers from Serenata again.”

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Posted 7 years ago

“I had a call from my mother in law to say how delighted she was and how beautiful the flowers are”

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Posted 7 years ago

“They looked beautiful and receipient was very happy with the flowers”

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Posted 7 years ago

“Bouquet as advertised. Great communication with regard to delivery. Recipient very happy.”

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Posted 7 years ago

“Prompt delivery. Quality product. Recipient delighted.”

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Posted 7 years ago

“Delivered on day stated, earlier in the day than I expected. Ordering was easier than some sites I have tried.”

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Posted 7 years ago

“Tracking useful and delivery on time. ***Options as to delivery......would it be possible to have : Ring doorbell and if no answer leave on doorstep etc.”

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Posted 7 years ago

“It is impossible to get a refund from this company because they make a decision and then just close the case. It is also not possible to contact them by phone - they just don't do it. The first delivery was in a very poor condition so birthday gift was spoilt. I wanted refund but had to accept another delivery a week later which was just as bad. This company is obviously giving some good service but their way of dealing with problems is awful. No telephone contact just email and so many automated responses you could scream. After 2 days of photographs and over 35 emails backwards and forwards they just closed the case! I even had a photo of the signature from the delivery driver to say that he would witness how poor they were for £40. He said he wouldn't pay £4.00 for them. What a way to run a business. They could have 100% customer satisfaction if they just changed a few things. So shortsighted but they are obviously making enough money not to care. Very annoyed about the whole episode.”

Serenata Flowers 1 star review on 30th June 2018

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Posted 7 years ago

“Easy to order and very slick service. Good being updated on order progress right through to delivery.”

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Posted 7 years ago

“Serenata flowers website was easy to navigate through and the delivery was prompt. The recipriant said the orchids were beautiful”

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Posted 7 years ago

“I have not seen them, but my daughter says they are beatiful, so I have given 5 stars.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews