Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Malta based operation, delivered half my order to my Father. I bought flowers and wine, but only the flowers arrived although the order confirmation said both had been delivered. My father was none the wiser when he took delivery - it was a surprise, so he didn't know what to expect. I only found out by chance when I spoke to my elderly mother a week later. I queried it with the company who said it was my fault for not contacting them within 3-days as per their T&C, and so they refused to speak to me/enter into any correspondence. They were happy therefore to take my money for something my elderly parents never received and then hide behind a T&C. Their order confirmation even said delivery is "Guaranteed by DPD"...…. but evidently not when they fail to deliver anything at all. So BEWARE, they will take your money and then hide behind their T&Cs when they fail to deliver the goods. I will get my money back as I bought on Credit Card, so I can initiate Chargeback procedures. They must also fail under Sale of Goods Act and ECommerce laws. My recommendation … use a reputable British firm not a Malta based entity.”

Helpful Report

Posted 7 years ago

“Beautiful gorgeous flowers, Delieved next day and recipient was so happy. Good value for money. Thank you. Would defintley purchase flowers from Serenata again.”

Helpful Report

Posted 7 years ago

“I had a call from my mother in law to say how delighted she was and how beautiful the flowers are”

Helpful Report

Posted 7 years ago

“They looked beautiful and receipient was very happy with the flowers”

Helpful Report

Posted 7 years ago

“Bouquet as advertised. Great communication with regard to delivery. Recipient very happy.”

Helpful Report

Posted 7 years ago

“Prompt delivery. Quality product. Recipient delighted.”

Helpful Report

Posted 7 years ago

“Delivered on day stated, earlier in the day than I expected. Ordering was easier than some sites I have tried.”

Helpful Report

Posted 7 years ago

“Tracking useful and delivery on time. ***Options as to delivery......would it be possible to have : Ring doorbell and if no answer leave on doorstep etc.”

Helpful Report

Posted 7 years ago

“It is impossible to get a refund from this company because they make a decision and then just close the case. It is also not possible to contact them by phone - they just don't do it. The first delivery was in a very poor condition so birthday gift was spoilt. I wanted refund but had to accept another delivery a week later which was just as bad. This company is obviously giving some good service but their way of dealing with problems is awful. No telephone contact just email and so many automated responses you could scream. After 2 days of photographs and over 35 emails backwards and forwards they just closed the case! I even had a photo of the signature from the delivery driver to say that he would witness how poor they were for £40. He said he wouldn't pay £4.00 for them. What a way to run a business. They could have 100% customer satisfaction if they just changed a few things. So shortsighted but they are obviously making enough money not to care. Very annoyed about the whole episode.”

Serenata Flowers 1 star review on 30th June 2018

Helpful Report

Posted 7 years ago

“Easy to order and very slick service. Good being updated on order progress right through to delivery.”

Helpful Report

Posted 7 years ago

“Serenata flowers website was easy to navigate through and the delivery was prompt. The recipriant said the orchids were beautiful”

Helpful Report

Posted 7 years ago

“I have not seen them, but my daughter says they are beatiful, so I have given 5 stars.”

Helpful Report

Posted 7 years ago

“Extremely poor bunch of flowers for the price, had to go and buy more to save the embarrassment. But, contacted customer services and they resolved the matter instantly. So to summarise, poor flowers (this time) but excellent service.”

Serenata Flowers 2 star review on 29th June 2018

Helpful Report

Posted 7 years ago

“I ordered flowers for my daughter on Wednesday and she has not received them yet I would like my money back”

Helpful Report

Posted 7 years ago

“Great easy to use online ordering system. Efficient delivery! Most importantly great value for money: £25 got me a beautiful bunch of exotic flowers! The only thing that was a bot surprising was that they weren't delivered a a bunch that is handed to the person but they were in a box so the person I ordered them for didn't immediately realise what it was and kept them in the box till the end of the day. Also it would have made more impact if the delivery driver walked into the office with this beautiful bunch. I guess that would also act as a 'free of charge' advert for the company as people, on seeing it, would definitely want to know where it came from. That's obviously a hint, not criticism in any way. thank you guys!”

Helpful Report

Posted 7 years ago

“Superb delivery times, super easy to order and arrived beautifully wrapped! Thank you!”

Helpful Report

Posted 7 years ago

“very good service delivery and ordering was easy”

Helpful Report

Posted 7 years ago

“SERVICE was great updates on deliver brilliant price acceptable BUT flower when arrived brown petal on almost half of the roses stems were broken on the other flowers am very disappointed .as ususally the flowers have been first class .”

Helpful Report

Posted 7 years ago

“Excellent Service. The member of staff that received these flowers was very excited.”

Helpful Report

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews