Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and delivery arrangements were excellent and I was kept well informed about the order. The slight disappointment was that the flowers did not appear to match the picture. Wanted gold colours as the picture as it was a Golden Wedding but apparently they were yellow and red.”

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Posted 7 years ago

“I live in Greece and I had flowers sent to my niece after giving birth to twins. She immediately texted me to say that they were beautiful. The only thing is that it's a shame that we don't get to see the flowers being received by our loved ones. That's something you'll have to work on because no company does this as far as I know and those sending flowers as a surprise will be thrilled to see their reaction. Another thing is being sent a message or phoned and another is admiring the moment. Thank you.”

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Posted 7 years ago

“I've used Serenata a few times now and been really pleased every time. Generally I buy the arrangements because the flowers look so lovely only to find that when they arrive at their destination and the lucky recipient sends a picture to say thank you the 'actual' is much better than the 'virtual' Thanks for making birthdays and anniversaries so easy................”

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Posted 7 years ago

“Beautiful and cheap flowers! An execellent service!”

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Posted 7 years ago

“as the sender like the email updates and they were funny!”

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Posted 7 years ago

“some blooms arrived rather limp,after following the instructions as to vase loading they seemed to pick up a little but the next day more of them have gone limp. As this was for a golden wedding gift I am left a little disappointed.”

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Posted 7 years ago

“Always happy with flowers from you.An excellent service ,never disappoint”

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Posted 7 years ago

“This is an terrific system we have used multiple times and is always very easy to use and super customer friendly with lots of status messages to let you know what's happening and when the flowers have been delivered. I would recommend this service to anyone.”

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Posted 7 years ago

“Although I've never received any flowers; I order online delivery for friends' & family birthday; I have never had a problem with either the online order, the delivery or any negative comments re quality etc. I can, therefore, assume a 5* rating is a fair rating. What I like the most is that I get a confirmation email when the flowers have been delivered. I will keep using Serenata!!”

Helpful Report

Posted 7 years ago

“My Mum noticed I d changed flower delivery firm straight away in her words Packaging correct the flowers have a water reserve so they remain fresh for their journey to her 3 weeks after the delivery she still has a few flowers from the bouquet in a vase Delivery person always polite Feed back to me via the mail system fantastic so I can follow the delivery Any complaints are dealt with in a professional and discrete manner(forgot the product you add to the water once) Recommend this firm to family and friends as they is a great choice of flowers plants and cards to suit any budget Flowers brings a splash of colour and love to loved ones far away I wouldn t use any other firm now”

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Posted 7 years ago

“Delivery was fast and efficient and flowers arrived well packed and in great condition. Other half Loved the flowers.”

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Posted 7 years ago

“My view of the (Aztec) flowers is mixed the lilies are lovely, the roses however arrived in the process of dropping. The bouquet did not reflect the upgrade I selected. My friend sent me a photo I was very disappointed and so was she.”

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Posted 7 years ago

“Sent flowers for an 18th birthday. Flowers were delivered on time, I was notified that the flowers were delivered. To top it all of the flowers were beautiful. Thank you.”

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Posted 7 years ago

“Bought as a birthday present for my mum and she loved them.”

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Posted 7 years ago

“Although I have not seen them myself, the recipient was very happy with their flowers. Arrived on time.”

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Posted 7 years ago

“Beautiful selection arrived on time. Meant a great deal to the recipient.”

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Posted 7 years ago

“When I send a flowers to my family and friends I never see what is actually delivered but the recipients are always totally delighted. I trust Serenata to deliver beautiful flowers whatever the occasion.”

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Posted 7 years ago

“Flowers were really nice but delivered to the wrong address”

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Posted 7 years ago

“Easy order process and quick delivery - great flowers”

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Posted 7 years ago

“Beautiful flowers arrived on day requested. Would use them again. Very pleased”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews