Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor bunch of flowers for the price, had to go and buy more to save the embarrassment. But, contacted customer services and they resolved the matter instantly. So to summarise, poor flowers (this time) but excellent service.”

Serenata Flowers 2 star review on 29th June 2018

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Posted 7 years ago

“I ordered flowers for my daughter on Wednesday and she has not received them yet I would like my money back”

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Posted 7 years ago

“Great easy to use online ordering system. Efficient delivery! Most importantly great value for money: £25 got me a beautiful bunch of exotic flowers! The only thing that was a bot surprising was that they weren't delivered a a bunch that is handed to the person but they were in a box so the person I ordered them for didn't immediately realise what it was and kept them in the box till the end of the day. Also it would have made more impact if the delivery driver walked into the office with this beautiful bunch. I guess that would also act as a 'free of charge' advert for the company as people, on seeing it, would definitely want to know where it came from. That's obviously a hint, not criticism in any way. thank you guys!”

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Posted 7 years ago

“Superb delivery times, super easy to order and arrived beautifully wrapped! Thank you!”

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Posted 7 years ago

“very good service delivery and ordering was easy”

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Posted 7 years ago

“SERVICE was great updates on deliver brilliant price acceptable BUT flower when arrived brown petal on almost half of the roses stems were broken on the other flowers am very disappointed .as ususally the flowers have been first class .”

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Posted 7 years ago

“Excellent Service. The member of staff that received these flowers was very excited.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Excellent customer service Flowers delivered on time Recipient was overwhelmed Informed at all times status of delivery”

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Posted 7 years ago

“Great site ordering flowers simple quick good value xx”

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Posted 7 years ago

“They were for my loving Auntie after a major operation. She said they were gorgeous”

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Posted 7 years ago

“Beautiful flowers, made a difficult day a liitle brighter. Thank you so much.”

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Posted 7 years ago

“delivered all that was ask my friend was delighted to receive the flowers and I was delighted with service”

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Posted 7 years ago

“I have now placed a number of orders and on each and every occasion have never been disappointed. Swift service, the product is what it says in the advert and the flowers are always in pristine condition. Many thanks indeed.”

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Posted 7 years ago

“Beautiful blooms. Arrived on time. Reasonable prices compared to well known florists. Very pleased.”

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Posted 7 years ago

“Let me know that flowers were dispatched and then delivered, which was reassuring. Recipient very pleased with flowers and birthday cake.”

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Posted 7 years ago

“FIRST CLASS SERVICE FLOWERS MY WIFE RECEIVED WERE OUTSTANDING.”

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Posted 7 years ago

“Easy to order online, constant updates and delivered on time. Very happy.”

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Posted 7 years ago

“The web site was easy to use, their was constant contact regarding the order and it arrived in good condition and was a lovely arrangement.”

Serenata Flowers 5 star review on 28th June 2018

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Posted 7 years ago

“Fantastic service and delivery notification. All flowers have been delivered on time except once due to heavy snow - communication was fantastic at this time - couldn't fault it. I've ordered flowers several times and all recipients have been very pleased with the flowers and there quality. Always order my flowers from here now 😃”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews