Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a good experience”

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Posted 7 years ago

“Very good service. I made a mistake on the website and Serenata corrected it via email very quickly. Delivery was on time and the flowers were superb. Would definately use again.”

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Posted 7 years ago

“My mum loved them, she gets flowers a lot but was well impressed with her bouquet from Serenata :) Great value and deliver on a Sunday *****”

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Posted 7 years ago

“Ordered flowers for my niece upon the birth of her daughter. I selected her house address from the drop down menu. Flowers were delivered to the wrong house and left at their door. Therefore, they did not check to see if it was the correct person. Went 4 times to get the flowers and the door was never opened! Serenata said that the flowers could be collected in the other house! No refund! No apology! A bad company to deal with. Bad Customer service. Paid for the flowers and they were never received. A real nightmare of an experience. Keep well away from this company! They do nothing to help a situation get sorted. A really poorly managed company to do business with.”

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Posted 7 years ago

“The flowers were very beautiful, my daughter was very happy, prompt delivery... Thanks you, Serenata Flowers!”

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Posted 7 years ago

“Order was sent on time to the recipient. the recipient was very happy with the bouquet. Price for the flowers was very reasonable.”

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Posted 7 years ago

“Kept my wife extremely happy”

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Posted 7 years ago

“Fresh beautiful flowers and delivery on Sunday!”

Serenata Flowers 5 star review on 27th June 2018

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Posted 7 years ago

“They are beautiful and my sister loved them. Lovely shades of pinks and Lillie’s to”

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Posted 7 years ago

“Amazing service”

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Posted 7 years ago

“Very easy to order and delivered as requested and the flowers looked lovely - would recommend”

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Posted 7 years ago

“Good afternoon I ordered from Serenata on behalf of my son and his cousins for a funeral. Ref 228453553. I was very disappointed as you had been recommended by my sister Mrs Linda Carr. The flowers did not resemble anything like the photo on the web site and I have to say I was embarrassed to admit they had come from my family. If it had of been possible I would have taken a photo to prove my point. However this was not possible . It is very unlikely that I will ever use Seneata Flowers again. Disappointed is an understatement. Mrs Dianne Ridley”

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Posted 7 years ago

“excellent price..flowers,cake and vase were beautiful and my neice was so happy to receive them. Delivered on time with no charge!.”

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Posted 7 years ago

“Amazing last minute order. Delivered promptly and recipient extremely happy. Will definitely use this company again”

Serenata Flowers 5 star review on 26th June 2018

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Posted 7 years ago

“Extremely happy. My friend was over the moon. Also chocs were delicious. Would recommend and definitely use again.”

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Posted 7 years ago

“Communication and delivery good. Not seen by myself but recipient delighted with flowers.”

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Posted 7 years ago

“Ordered the flowers online from New Zealand, arrived on time, Mum very happy. Thanks!!”

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Posted 7 years ago

“No flowers received at all! Missed the moment . Nothing to show for money spent . Total non event . Now friend feels guilty and wants to reimburse me for my surprise gift - not good”

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Posted 7 years ago

“Ordered the lrg costing £35 only to receive the med and completely the wrong colours not only is it a nightmare to get through to them but spoilt a special day as was taking to the cemetery was offered a refund for half the price but not exactly half price as they have said they will half price the £35 I paid when the nxt size down is cheaper in all fairness a full refund and a replacement would have been better as really spoilt a special day”

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Posted 7 years ago

“Delivered on time and communications were good and blooms fresh. Would use again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews