Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are beautiful and my sister loved them. Lovely shades of pinks and Lillie’s to”

Serenata Flowers 5 star review on 27th June 2018

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Posted 7 years ago

“Amazing service”

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Posted 7 years ago

“Very easy to order and delivered as requested and the flowers looked lovely - would recommend”

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Posted 7 years ago

“Good afternoon I ordered from Serenata on behalf of my son and his cousins for a funeral. Ref 228453553. I was very disappointed as you had been recommended by my sister Mrs Linda Carr. The flowers did not resemble anything like the photo on the web site and I have to say I was embarrassed to admit they had come from my family. If it had of been possible I would have taken a photo to prove my point. However this was not possible . It is very unlikely that I will ever use Seneata Flowers again. Disappointed is an understatement. Mrs Dianne Ridley”

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Posted 7 years ago

“excellent price..flowers,cake and vase were beautiful and my neice was so happy to receive them. Delivered on time with no charge!.”

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Posted 7 years ago

“Amazing last minute order. Delivered promptly and recipient extremely happy. Will definitely use this company again”

Serenata Flowers 5 star review on 26th June 2018

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Posted 7 years ago

“Extremely happy. My friend was over the moon. Also chocs were delicious. Would recommend and definitely use again.”

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Posted 7 years ago

“Communication and delivery good. Not seen by myself but recipient delighted with flowers.”

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Posted 7 years ago

“Ordered the flowers online from New Zealand, arrived on time, Mum very happy. Thanks!!”

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Posted 7 years ago

“No flowers received at all! Missed the moment . Nothing to show for money spent . Total non event . Now friend feels guilty and wants to reimburse me for my surprise gift - not good”

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Posted 7 years ago

“Ordered the lrg costing £35 only to receive the med and completely the wrong colours not only is it a nightmare to get through to them but spoilt a special day as was taking to the cemetery was offered a refund for half the price but not exactly half price as they have said they will half price the £35 I paid when the nxt size down is cheaper in all fairness a full refund and a replacement would have been better as really spoilt a special day”

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Posted 7 years ago

“Delivered on time and communications were good and blooms fresh. Would use again.”

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Posted 7 years ago

“I ordered very late on Saturday evening and the lovely bouquet was delivered first thing Monday morning. Many thanks to you”

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Posted 7 years ago

“Flowers didn't arrive until 6pm and were very badly damaged when they did arrive, the few stems that there were! I paid £35 for the flowers and upgraded to the deluxe option for my mother's 60th birthday as a special surprise however would have received better quality and more stems for around £10 from the supermarket. Very very disappointed. Will not be using again.”

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Posted 7 years ago

“Fantastic flowers and a great price Free delivery Tracking on the order Up to date emails on delivery All round brilliant service thank you for putting a smile on someone’s face when they received them I will recommend you and use again Regards Andrea”

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Posted 7 years ago

“Great thank you”

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Posted 7 years ago

“The flowers were delivered in a timely fashion and were much appreciated by the recipient. Thank you.”

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Posted 7 years ago

“Easy on line ordering. Several messages so progress of order straightforward to follow.”

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Posted 7 years ago

“Excellent service, professionally arranged flowers , would use again”

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Posted 7 years ago

“Really lovely flowers thank you”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews