Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good afternoon I ordered from Serenata on behalf of my son and his cousins for a funeral. Ref 228453553. I was very disappointed as you had been recommended by my sister Mrs Linda Carr. The flowers did not resemble anything like the photo on the web site and I have to say I was embarrassed to admit they had come from my family. If it had of been possible I would have taken a photo to prove my point. However this was not possible . It is very unlikely that I will ever use Seneata Flowers again. Disappointed is an understatement. Mrs Dianne Ridley”

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Posted 7 years ago

“excellent price..flowers,cake and vase were beautiful and my neice was so happy to receive them. Delivered on time with no charge!.”

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Posted 7 years ago

“Amazing last minute order. Delivered promptly and recipient extremely happy. Will definitely use this company again”

Serenata Flowers 5 star review on 26th June 2018

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Posted 7 years ago

“Extremely happy. My friend was over the moon. Also chocs were delicious. Would recommend and definitely use again.”

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Posted 7 years ago

“Communication and delivery good. Not seen by myself but recipient delighted with flowers.”

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Posted 7 years ago

“Ordered the flowers online from New Zealand, arrived on time, Mum very happy. Thanks!!”

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Posted 7 years ago

“No flowers received at all! Missed the moment . Nothing to show for money spent . Total non event . Now friend feels guilty and wants to reimburse me for my surprise gift - not good”

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Posted 7 years ago

“Ordered the lrg costing £35 only to receive the med and completely the wrong colours not only is it a nightmare to get through to them but spoilt a special day as was taking to the cemetery was offered a refund for half the price but not exactly half price as they have said they will half price the £35 I paid when the nxt size down is cheaper in all fairness a full refund and a replacement would have been better as really spoilt a special day”

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Posted 7 years ago

“Delivered on time and communications were good and blooms fresh. Would use again.”

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Posted 7 years ago

“I ordered very late on Saturday evening and the lovely bouquet was delivered first thing Monday morning. Many thanks to you”

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Posted 7 years ago

“Flowers didn't arrive until 6pm and were very badly damaged when they did arrive, the few stems that there were! I paid £35 for the flowers and upgraded to the deluxe option for my mother's 60th birthday as a special surprise however would have received better quality and more stems for around £10 from the supermarket. Very very disappointed. Will not be using again.”

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Posted 7 years ago

“Fantastic flowers and a great price Free delivery Tracking on the order Up to date emails on delivery All round brilliant service thank you for putting a smile on someone’s face when they received them I will recommend you and use again Regards Andrea”

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Posted 7 years ago

“Great thank you”

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Posted 7 years ago

“The flowers were delivered in a timely fashion and were much appreciated by the recipient. Thank you.”

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Posted 7 years ago

“Easy on line ordering. Several messages so progress of order straightforward to follow.”

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Posted 7 years ago

“Excellent service, professionally arranged flowers , would use again”

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Posted 7 years ago

“Really lovely flowers thank you”

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Posted 7 years ago

“Decided day before my mother's birthday to send flowers as a little extra something, I had scanned other online florists but Serenata was good value and able to deliver next day (a sunday) which other florist could not do even though they say next day delivery. Had an email to inform me it was being made and then another to say it was delivered all within 24 hours. A very happy customer and Mother!”

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Posted 7 years ago

“I ordered these flowers from Newcastle upon Tyne to be delivered to Stourbridge in the West Midlands as I was not able to attend my cousins funeral, I got some feedback from a relative about the wreath she said the flowers were beautiful. Thanks Serenata”

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Posted 7 years ago

“100% positive!!!!!!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews