Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site easy to use and excellent service - Flowers beautiful”

Helpful Report

Posted 7 years ago

“Luxury roses were actually luxury, really impressive. afternoon delivery took place at 12.01........... good timing.”

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Posted 7 years ago

“Able to order a qute short notice. Cheaper than interflora. Recipient was delighted with the flowers and the delivery driver bought her a bar of chocolate when he realised it was her birthday - excellent value and service”

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Posted 7 years ago

“Fantastic service, quick delivery and they keep you informed.”

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Posted 7 years ago

“The flowers were, according to the recipients, great. The problem was that I was not able to include a message. I was given a choice of cards, but didn't find any of them appropriate so I clicked on "no card". Suddenly my order was placed, but without a message. Within ten seconds I clicked on edit, but received the message it was too late. It was explained to me later (in an email response to my complaint), that "no card" signifies "no message". Considering only seconds had elapsed between the time the order was placed and I realised the error, it should have been possible to include a message. Will not use this company again, despite the pretty arrangements.”

Helpful Report

Posted 7 years ago

“It was a very easy site to use, I was kept informed about delivery. They were for an 80 th Birthday and she was delighted”

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Posted 7 years ago

“Excellent service and kept up to date with the delivery. The recipient said how beautiful the flowers are and was so pleased with them. I would recommend Serenta to everyone. Thank you.”

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Posted 7 years ago

“Flowers are always fresh and pretty and easy to order even from Australia”

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Posted 7 years ago

“The flowers I ordered were beautiful and delivered on time. I will definitely use Serenata again”

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Posted 7 years ago

“The recipient was so pleased with the beautiful flowers you delivered. They were lovely. Thank you for the prompt delivery from Canada to you.”

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Posted 7 years ago

“Good value for money and they were delivered the next day which was brilliant”

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Posted 7 years ago

“The process was easy for start to finish, knew when flowers had been despatched and when they had been received. Flowers were beautiful. An excellent company, have used several times now and will definitely use again.”

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Posted 7 years ago

“Very happy with service , easy to order and prompt delivery next day .”

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Posted 7 years ago

“Easy ordering process. Kept informed of progress with the order. Flowers in great condition on arrival.”

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Posted 7 years ago

“My daughter was very pleased with her flowers which i sent to her, the only thing is that she was in and they left them on doorstep but very quick delivery thank you.”

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Posted 7 years ago

“The lady that received them was over the moon and so was I with the photos she sent me”

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Posted 7 years ago

“Very easy to order online, the flowers were delivered at a good time and apparently are lovely (haven't seen them yet).”

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Posted 7 years ago

“Can’t say anything about the quality of the flowers as I haven’t spoken to the recipient but the website was very user friendly and I was kept updated about the progress of the order.”

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Posted 7 years ago

“Efficient service at sensible prices”

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Posted 7 years ago

“Lovely flowers, arrived second morning - my friend loved them!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews