Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A birthday gift for my daughter. She said the flowers are beautiful and the chocolates yummy. Very happy with your service and delivery. Many thanks, will definitely order from you again”

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Posted 7 years ago

“They were awful and looked dead”

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Posted 7 years ago

“delivered on time in excellent condition”

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Posted 7 years ago

“sorry to say the box they came in must have got damaged in van ..some of the flowers had damage to .. i was dissapointed after the price i had paid ..”

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Posted 7 years ago

“Beautiful display and delivered on the day very easy to order from Australia to England”

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Posted 7 years ago

“Excellent quality flowers and bottle of bubbles delivered to my niece in her birthday. Flowers stunning. Easy to order.”

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Posted 7 years ago

“I ordered the Bali Hai bouquet for my Sister-in-law's birthday she said they were gorgeous. A little bit different to the more traditional bouquets, a little bit exotic and very pretty.”

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Posted 7 years ago

“Excellent service, haven't used Serenata flowers before but will do so in the future!! Such good value.”

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Posted 7 years ago

“Site easy to use and excellent service - Flowers beautiful”

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Posted 7 years ago

“Luxury roses were actually luxury, really impressive. afternoon delivery took place at 12.01........... good timing.”

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Posted 7 years ago

“Able to order a qute short notice. Cheaper than interflora. Recipient was delighted with the flowers and the delivery driver bought her a bar of chocolate when he realised it was her birthday - excellent value and service”

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Posted 7 years ago

“Fantastic service, quick delivery and they keep you informed.”

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Posted 7 years ago

“The flowers were, according to the recipients, great. The problem was that I was not able to include a message. I was given a choice of cards, but didn't find any of them appropriate so I clicked on "no card". Suddenly my order was placed, but without a message. Within ten seconds I clicked on edit, but received the message it was too late. It was explained to me later (in an email response to my complaint), that "no card" signifies "no message". Considering only seconds had elapsed between the time the order was placed and I realised the error, it should have been possible to include a message. Will not use this company again, despite the pretty arrangements.”

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Posted 7 years ago

“It was a very easy site to use, I was kept informed about delivery. They were for an 80 th Birthday and she was delighted”

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Posted 7 years ago

“Excellent service and kept up to date with the delivery. The recipient said how beautiful the flowers are and was so pleased with them. I would recommend Serenta to everyone. Thank you.”

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Posted 7 years ago

“Flowers are always fresh and pretty and easy to order even from Australia”

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Posted 7 years ago

“The flowers I ordered were beautiful and delivered on time. I will definitely use Serenata again”

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Posted 7 years ago

“The recipient was so pleased with the beautiful flowers you delivered. They were lovely. Thank you for the prompt delivery from Canada to you.”

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Posted 7 years ago

“Good value for money and they were delivered the next day which was brilliant”

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Posted 7 years ago

“The process was easy for start to finish, knew when flowers had been despatched and when they had been received. Flowers were beautiful. An excellent company, have used several times now and will definitely use again.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews