Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service , easy to order and prompt delivery next day .”

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Posted 7 years ago

“Easy ordering process. Kept informed of progress with the order. Flowers in great condition on arrival.”

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Posted 7 years ago

“My daughter was very pleased with her flowers which i sent to her, the only thing is that she was in and they left them on doorstep but very quick delivery thank you.”

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Posted 7 years ago

“The lady that received them was over the moon and so was I with the photos she sent me”

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Posted 7 years ago

“Very easy to order online, the flowers were delivered at a good time and apparently are lovely (haven't seen them yet).”

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Posted 7 years ago

“Can’t say anything about the quality of the flowers as I haven’t spoken to the recipient but the website was very user friendly and I was kept updated about the progress of the order.”

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Posted 7 years ago

“Efficient service at sensible prices”

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Posted 7 years ago

“Lovely flowers, arrived second morning - my friend loved them!”

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Posted 7 years ago

“Good service, beautiful flowers, my sister is very happy”

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Posted 7 years ago

“Have used serenata flowers several times now , the flowers always arrive in tip top condition.”

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Posted 7 years ago

“I booked 10 days in advance for flowers and wine on the occasion of my mother's 91st birthday, at a cost of $54.97. I received an email confirmation of 'guaranteed delivery' on Saturday May 19th. When the day arrived, I tracked the order to learn that it had arrived at the local depot on May 18th for onward delivery. However, it was not delivered until Monday 21st - 2 days later. Three days later the flowers died, since they had sat in a warehouse over a week-end. To be reasonable I did not request a full refund, but only a credit note for the flowers. The Customer Service response was that I should have read the small print , which states that there is no guarantee for Northern Ireland. Given I ordered 10 days in advance and that guaranteed delivery was stated on their reply, this is unfair. My attempts to escalate to Management were met with the same response and then no reply at all. I would not recommend this company - poor product and service.”

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Posted 7 years ago

“Good value, easy to order and delivered when promised.”

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Posted 7 years ago

“Very prompt delivery, and the person to whom I sent them said they were lovely. Only comment I have is that I did not realize that the vase was not included -- which at least explains why I had the option to add a vase to my purchase. Fortunately the lack of a vase was not a problem.”

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Posted 7 years ago

“My Doctor had not been well,she was delighted with the Flowers and said they were excellent. They were delivered as promised on the Day. Amazing service !!! Thank you Serenata ..”

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Posted 7 years ago

“Attractive advert, good pics, clear pricing, brilliant delivery of attractive flowers. Emails funny and allowed tracking of process, no delay at al”

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Posted 7 years ago

“We've used Serenata Flowers before, typically for flower and plant deliveries. However this time we wanted something for Fathers Day (last minute as usual) so I thought I'd look and see if Serenata Flowers had anything, which they did and we ordered Dad a beer and cheese hamper, the day before Fathers Day. The tracking tool is easy to use and we received an email on the day telling us what time it was due to be delivered and then when it had been delivered. My Dad loved it :)”

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Posted 7 years ago

“Great service,and flowers made the day brilliant”

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Posted 7 years ago

“Made the recipient very happy”

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Posted 7 years ago

“ordered flowers sunday night for my friend she received them Monday morning she was very happy with them. excellent service would definitely use again.”

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Posted 7 years ago

“Easy to order - good choice of flowers - flowers delivered on time - one very happy recipient”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews