Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear instructions about delivery was really happy with the service thank you so much”

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Posted 7 years ago

“Easy ordering service, next day delivery, great flowers. A couple of the roses had dead petals on them but once taken off the flowers were very well received.”

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Posted 7 years ago

“Easy site to use, flowers were tracked and delivered, recipient loved them. Great service and great value. Would highly recommend this company. 😁”

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Posted 7 years ago

“Easy to order, delivery on time , excellent service”

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Posted 7 years ago

“Carried out a reliable and prompt service and the recipient was pleased with the quality and presentation of the gift”

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Posted 7 years ago

“Easy ordering system, advised of 2 hour delivery slot on the day, flowers nicely presented, would use again.”

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Posted 7 years ago

“Beautiful flowers delivered next day even on a Sunday! Yippee!”

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Posted 7 years ago

“Good value and a great product, no hesitation in recommending Serenta to anyone, 1st class all the way”

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Posted 7 years ago

“Extremely fast delivery on a Sunday and Fathers day. I ordered Sat lunchtime and flowers arrived before 9am Sunday. My dad was delighted with them.”

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Posted 7 years ago

“The whole experience was really good, from the ordering to the delivery.”

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Posted 7 years ago

“Good service and flowers lovely. Thank you.”

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Posted 7 years ago

“They were able to deliver some beautiful orchids to my father in his care home for Father's Day. He was really thrilled to receive them. The people I usually order from were unable to meet the delivery date I required.”

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Posted 7 years ago

“I had made a previous comment without getting a picture of the flowers and now I see the picture am truest disappointed. Arrived late Saturday evening and Monday morning flowers are already wilting. Came from one of your suppliers in Mitchum. I can say iam truly disappointed.”

Serenata Flowers 1 star review on 18th June 2018

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Posted 7 years ago

“It arrived when it said it would. And my friend was happy with the flowers”

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Posted 7 years ago

“quick and efficient service / delivery was fast - next day even though only ordered early evening the day before. My friends say the flower pot looked really lovely. Happy customer and recipient, what more can one ask for?>”

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Posted 7 years ago

“they were delivered on time and the recipient was very happy with her flower arrangement”

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Posted 7 years ago

“I had to send an enquiry via the website, my question was answered within about 10 minutes. Ordered the flowers, great communication through out and they let me know once the flowers were delivered! Super service thank you!”

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Posted 7 years ago

“This is the first time I have used Serenata Flowers. I ordered the 'Beautiful Smile' flowers as a gift for my mum's 75th birthday for delivery on Saturday, 16th June. I got an email at 10.25am on 16th June telling me they would be delivered that day; well that's good I thought because that is when I asked and paid for them to be delivered - we're off to a good start. When I clicked on the 'track delivery' option of the email, it said delivery would be between 8am - 8pm! Needless to say my mum waited in ALL DAY and the flowers were finally delivered at 19.59. To our disappointment, the flowers were bulked out with masses and masses of foliage. as you can see from the attached pictures, there was more foliage than flowers. Like I said, this is the first time I have used Serenata Flowers but I WILL NOT be using them again. And I will not be recommending them to anyone either. It is ridiculous that you expect someone to wait in all day and then for the product to fall so very short of expectations.”

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Posted 7 years ago

“Good choices of flowers, easy to use on-line, flowers arrived when supposed to and were really gorgeous...............will totally recommend Serenata flowers to anyone.”

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Posted 7 years ago

“Excellent service and stunning flowers organised from the other side of the world NZ thankyou”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews