Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, quick delivery and they keep you informed.”

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Posted 7 years ago

“The flowers were, according to the recipients, great. The problem was that I was not able to include a message. I was given a choice of cards, but didn't find any of them appropriate so I clicked on "no card". Suddenly my order was placed, but without a message. Within ten seconds I clicked on edit, but received the message it was too late. It was explained to me later (in an email response to my complaint), that "no card" signifies "no message". Considering only seconds had elapsed between the time the order was placed and I realised the error, it should have been possible to include a message. Will not use this company again, despite the pretty arrangements.”

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Posted 7 years ago

“It was a very easy site to use, I was kept informed about delivery. They were for an 80 th Birthday and she was delighted”

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Posted 7 years ago

“Excellent service and kept up to date with the delivery. The recipient said how beautiful the flowers are and was so pleased with them. I would recommend Serenta to everyone. Thank you.”

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Posted 7 years ago

“Flowers are always fresh and pretty and easy to order even from Australia”

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Posted 7 years ago

“The flowers I ordered were beautiful and delivered on time. I will definitely use Serenata again”

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Posted 7 years ago

“The recipient was so pleased with the beautiful flowers you delivered. They were lovely. Thank you for the prompt delivery from Canada to you.”

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Posted 7 years ago

“Good value for money and they were delivered the next day which was brilliant”

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Posted 7 years ago

“The process was easy for start to finish, knew when flowers had been despatched and when they had been received. Flowers were beautiful. An excellent company, have used several times now and will definitely use again.”

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Posted 7 years ago

“Very happy with service , easy to order and prompt delivery next day .”

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Posted 7 years ago

“Easy ordering process. Kept informed of progress with the order. Flowers in great condition on arrival.”

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Posted 7 years ago

“My daughter was very pleased with her flowers which i sent to her, the only thing is that she was in and they left them on doorstep but very quick delivery thank you.”

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Posted 7 years ago

“The lady that received them was over the moon and so was I with the photos she sent me”

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Posted 7 years ago

“Very easy to order online, the flowers were delivered at a good time and apparently are lovely (haven't seen them yet).”

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Posted 7 years ago

“Can’t say anything about the quality of the flowers as I haven’t spoken to the recipient but the website was very user friendly and I was kept updated about the progress of the order.”

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Posted 7 years ago

“Efficient service at sensible prices”

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Posted 7 years ago

“Lovely flowers, arrived second morning - my friend loved them!”

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Posted 7 years ago

“Good service, beautiful flowers, my sister is very happy”

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Posted 7 years ago

“Have used serenata flowers several times now , the flowers always arrive in tip top condition.”

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Posted 7 years ago

“I booked 10 days in advance for flowers and wine on the occasion of my mother's 91st birthday, at a cost of $54.97. I received an email confirmation of 'guaranteed delivery' on Saturday May 19th. When the day arrived, I tracked the order to learn that it had arrived at the local depot on May 18th for onward delivery. However, it was not delivered until Monday 21st - 2 days later. Three days later the flowers died, since they had sat in a warehouse over a week-end. To be reasonable I did not request a full refund, but only a credit note for the flowers. The Customer Service response was that I should have read the small print , which states that there is no guarantee for Northern Ireland. Given I ordered 10 days in advance and that guaranteed delivery was stated on their reply, this is unfair. My attempts to escalate to Management were met with the same response and then no reply at all. I would not recommend this company - poor product and service.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews