Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were fir my sister in law and she thought the were lovely.”

Serenata Flowers 4 star review on 16th June 2018

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Posted 7 years ago

“I have received lots of flowers from yourselves and flowers were beautiful. I got flowers yesterday and were very poor, the first ever. Usually very delighted but a bit disappointed this time.”

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Posted 7 years ago

“Have always used serenta when ordering flowers on line and the recipients have as a rule been happy with them this time I sent 2 bouquets one of which I was very disappointed to see so much greenery and lack of flowers and they really are not worth £40”

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Posted 7 years ago

“Easy flower delivery, not the cheapest”

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Posted 7 years ago

“Great service though bouquet was supposed to include a Lily... the pic I was sent by recipient didn't appear to have a Lily.... disappointed with that.”

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Posted 7 years ago

“The staff at my father's retirement home were delighted with the flowers, and particularly enjoyed the funny card we chose. Delivery was prompt and communication was friendly, witty and timely.”

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Posted 7 years ago

“The flowers delivered were very scanty compared with the photo display. I paid for the happy birthday balloon but this was not supplied. The delivery man left the flowers on the floor outside the door despite my order saying knock hard for a response. Overall the service was poor.”

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Posted 7 years ago

“The delivery happens when it's meant to. The flower arrangements and quality have consistently lived up to the expectations from the pictures. This is my third purchase.”

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Posted 7 years ago

“web site easy to use,prompt service and delivery of items and kept well informed of proceedings”

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Posted 7 years ago

“The beautiful red roses I ordered for my daughter after her op were stunning she sent me a photo .This is the first time I've used Setenata I shall be using them again .My daughter uses them for Mothers day I've always been very impressed. THANK YOU SETENATA .”

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Posted 7 years ago

“You delivered on time on the day in Scotland a beautiful basket full of cheeses to my sister for her birthday Amazing service Amazing value Amazing product One very happy sister and one very happy brother will use you again”

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Posted 7 years ago

“Fantastic service”

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Posted 7 years ago

“Excellent service, delivered at time they said and very reasonably priced with 10% off. So worked out I got my Get Well Card for free nearly. My Auntie was very happy with them. This is what she said “They're beautiful Ju X they'll last aswell xxx””

Serenata Flowers 5 star review on 15th June 2018

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Posted 7 years ago

“I have ordered flowers several times before and have always been very satisfied at the ease of choosing, ordering and delivery. I always recommend Serenata to my friends and will be ordering more in the future.”

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Posted 7 years ago

“I thought I had ordered the delivery for before noon but delivery did not come till 4.30pm The driver just left them in the stairway anyone could have picked them up lucky for me I was coming back from shops and found them myself I have booked flowers before for my daughter in oxford and have never had this problem before.”

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Posted 7 years ago

“Lovely flowers and they arrived on time”

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Posted 7 years ago

“Amazing products delivered promptly .”

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Posted 7 years ago

“Delivery right at the front of the delivery slot. Good quality bouquet of pink roses”

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Posted 7 years ago

“Ordered for a friend at work who is unwell. Fast delivery, good customer service. My friend said flowers were beautiful. Only negative was I only saw a picture online of flowers.”

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Posted 7 years ago

“Tied together in a bunch - nothing like the picture on line, better from a supermarket. Really disappointed as they were for my wife's birthday!!!!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews