Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products delivered promptly .”

Helpful Report

Posted 7 years ago

“Delivery right at the front of the delivery slot. Good quality bouquet of pink roses”

Helpful Report

Posted 7 years ago

“Ordered for a friend at work who is unwell. Fast delivery, good customer service. My friend said flowers were beautiful. Only negative was I only saw a picture online of flowers.”

Helpful Report

Posted 7 years ago

“Tied together in a bunch - nothing like the picture on line, better from a supermarket. Really disappointed as they were for my wife's birthday!!!!”

Helpful Report

Posted 7 years ago

“I ordered some flowers for my partner. They arrived on time and she was really happy with them.”

Helpful Report

Posted 7 years ago

“Outstanding service... great communication.”

Helpful Report

Posted 7 years ago

“Brilliant price and delivered promptly. Thank you!”

Helpful Report

Posted 7 years ago

“The recipients were very pleased with the flowers. They commented on the fact that the vase is lovely and that the flowers just fitted in without having to be arranged. Thank you for giving them so much pleasure.”

Helpful Report

Posted 7 years ago

“This was a thank present for my son and his partner the flowers made them very happy as they were so lovely to receive such a special gift of flowers thank you so much”

Helpful Report

Posted 7 years ago

“the service and flowers where very good,my wife was very happy..”

Helpful Report

Posted 7 years ago

“Your messages omforming me of the progress of the flowers, impressed me. Thank you!”

Helpful Report

Posted 7 years ago

“Lovely flowers but arrived a day late”

Helpful Report

Posted 7 years ago

“Lovely flowers with prompt delivery. Good price too”

Helpful Report

Posted 7 years ago

“Ordered about 7pm and were still delivered next day! Great service, have been told the flowers are beautiful, easy to use website. This is not the first time I have used Serenata Flowers and won't be the last!”

Helpful Report

Posted 7 years ago

“I paid for a delux arrangement to be delievered that looked no better than something I would have picked up from a garage. Absolutely disgusting customer service asking for pictures, I provided a picture and then they wanted me to count each flower! Unless you know the person receiving the flowers very well how can you ask this without them appearing ungrateful. I will never ordered from them again absolutely disgusting presentation and customer service”

Serenata Flowers 1 star review on 8th June 2018

Helpful Report

Posted 7 years ago

“DO NOT PURCHASE FROM HERE. I purchased orchids and because i didn't call within 3 days to explain they were dropping their flowers, they can do nothing to help. One plant was £60 and one plant was £30. Shop elsewhere.”

Helpful Report

Posted 7 years ago

“Received on Sat 2nd June, had been in cellophane in a box too big so the flowers were all bashed about... and very dry and wilted. Complained 4 times on email and 4 times, with photos on text message... appaling custoer service and very poor value for money... the flowers (yellow roses) were brown and bruised. And 6 days on, they are completely brown and dead. On one message they did answer they say the flowers are packed at 'Heathrow'!! So much for their claim it's from local florists! My parents ordered them as they thought they would be coming from one of the two florists in my town, but they arrived with a courier, box we crushed too..... Very disappointing and very unhappy!”

Helpful Report

Posted 7 years ago

“Ordered an expensive bunch of flowers, half of them were dead within a week the others well on their way out, sent pictures and all they said was we only guarantee flowers for THREE DAYS, wot a load of rubbish, won't be buying from these again!”

Helpful Report

Posted 7 years ago

“Serenata flowers never let me down. Reliable and always beautiful flowers. Would highly recommend them.”

Helpful Report

Posted 7 years ago

“Terrible service. Paid for same day delivery. that failed. after asking me if i still wanted them the next day and if they could replace with a similar boquet i said yes. No refund or same day delivery which cost nearly £7 and when i questioned this was told it had been upgraded (from photos i may have gained one flower but no copper pot) then was told that i had not informed then not too. That it was normal to do so! So the statement on your website saying that if not delivered on the same day i will get delivery refund and money off my next order is all lies. I would steer clear and not go back. Communication fine, but policies a sham. Manage LikeShow More Reactions · Reply · 1m”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews