Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers from Finland to the UK to celebrate Mother’s Day. I paid for same day morning delivery and flowers were delivered the following day and according to the recipient (my mum), they were not in the best shape. I tried contacting customer services, but could only get an online messaging service through which I left a message with my complaint and requesting to be contacted ASAP so that the delivery can be amended to what I had paid for...no reply, no acknowledgement. Nothing. Will not be using this service again.”

Helpful Report

Posted 7 years ago

“I was very disappointed to find that my flower delivery for a 6th birthday didn’t happen because the delivery driver was unable to knock on the door of the house 2 feet to the right. The delivery driver was told the house to deliver to was next door and the recipient was home but the delivery was marked as failed. I am now asked to pay half again to have the flowers re delivered. The birthday has now passed and the opportunity missed. Receiving Flowers should be special, it’s a shame the after care isn’t. I’ve waited days for a reply, and no one can be contactable by phone. Show some understanding please.”

Helpful Report

Posted 7 years ago

“Flowers arrived 3 days late, missing the occasion they were purchased for despite being guaranteed for delivery within 24 hours. Serenata refused to refund me offering only 15%. As they had been sat with the courier for 4 days, the flowers were not up to standard (some of the roses were browning) and they were very dry. Won’t be using Serenata again.”

Helpful Report

Posted 7 years ago

“I'm in the U.S. and I purchased flowers for my Aunt in the UK. The online order process is simple. They gave much needed updates on my order, when it was processed, shipped, and delivered. The have excellent customer service. they responded within a reasonable time and assisted me with my situation. Thanks Serenata Flowers! Will use again.”

Helpful Report

Posted 7 years ago

“Cheap but stunning flowers and delivered for free the next day, will without doubt use again xx”

Serenata Flowers 5 star review on 16th May 2018

Helpful Report

Posted 7 years ago

“Flowers were not delivered on the day even though I paid extra for morning guarantee delivery. The most disappointing fact was their lack of effort to fix this as they were taken to the wrong address and they didn't attempt to deliver them to the correct address until the following day. That is a day after the receiver's birthday - not good enough and I definitely would not recommend or use their services ever again. No apologies were offered and of course no refund although I didn't ask and that wouldn't have changed anything.”

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Posted 7 years ago

“I love sending flowers from this website. They are always really nice and with pristine presentation.”

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Posted 7 years ago

“service was excellent flowers lovely”

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Posted 7 years ago

“Easy to order (only ordered for one) with a good selection at a range of prices, excellent proactive info about the delivery timing etc and recipient says the flowers are gorgeous. Dont personally like all the potential add ons although the cards are fine but overall its a very good service. Only suggestion wod be to increase the options for where flowers can be left in case recipient is out by adding 'behind the bin' or 'out of sight from street if possible'. Also dont know what happens to the flowers if they cant be left anywhere and the recipient is out.”

Helpful Report

Posted 7 years ago

“The website and ordering process is so easy. They delivery on time and my family always love the flowers.”

Helpful Report

Posted 7 years ago

“Excellent service........I was very happy indeed. Wonderful choice of flowers. I will be using Serenata Flowers again. I can highly recommend the company. Thank you for being there for me, when I needed to send this special gift to surprise my dear friends, who had done so much for me. Sometimes appreciation for kindness needs to be acknowledged with speed, and speed is what I got when I came across Serenata Flowers. Yes I was very happy and so were my friends.”

Helpful Report

Posted 7 years ago

“I felt it was a good service overall. My friend said the flowers I sent were very beautiful, although the instructions weren’t as good as they could’ve been. The standard card would be better if smaller and maybe more ‘card’ like too!”

Helpful Report

Posted 7 years ago

“Best bouquet I have seen for a long time - great pricepoint!”

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Posted 7 years ago

“I wanted to send flowers to two different people on a Sunday, but found that there was no provision for two addresses so I emptied the basket logged in again and did each bunch, addressee and payment separately. I received two emails with complete details, and later a text informing me that my order couldn't be completed because the basket was empty - I thought this referred to my very first attempt at ordering. On the Sunday morning I was informed that the first bunch was on it's way so I logged in to find out what was happening with my second order. A message showed that it had been cancelled as the basket was empty. I contacted the support team and received an automated email. I was again informed that the transaction has been cancelled. I phoned Barclaycard to try to ascertain if two payments had been made, but the transactions were pending (probably because of the weekend). Meanwhile I heard from the first recipient that flowers had arrived and they were 'lush'! So thank you one very satisfied lady. I feel that if you could amend your form to allow different addresses as it's possible to purchase more than one bunch of flowers then I would not have had a problem. My solution was to transfer money to the bank account of the second recipient and ask them to get their own flowers, and a bottle of something nice. So really the surprise element was taken as I was anxious that something should be received that day.”

Helpful Report

Posted 7 years ago

“these were a gift and my daughter was so very pleased with them and they were delivered when they said they would be so very pleased all round”

Helpful Report

Posted 7 years ago

“I live in Australia and I wanted to give my daughter flowers for her birthday. My daughter lives in Newquay Cornwall. The flowers and chocolates I ordered for her were amazing and so reasonably priced. I would definitely use Senenata Flowers again and highly recommend them. Thankyou so much.”

Helpful Report

Posted 7 years ago

“The flowers arrived right on time. I was kept updated as delivery time. and the flowers were fresh and beautifully arranged.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Haven’t seen flowers but delivered late. Had email confirming delivery had been made on Saturday but they were not delivered until Monday which was too late. Won’t be ordering again”

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Posted 7 years ago

“we live in Australia so haven't actually seen them but, the pics looked very nice and our cousin, whos burthday it was loved them, so, that's good enough for me.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews