Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit disappointed as the flowers were for my mothers 85th birthday and were looking a little wilted and dying not as great condition as the last bunch i sent her”

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Posted 7 years ago

“Very very easy to order on line. Payment fast. Responses for acceptance, receipts, delivery information excellent & the best fact enthusiastic, appreciative thanks from the recipient of the flowers.”

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Posted 7 years ago

“Second time I’ve used Serenata and am so impressed with the communications and prompt delivery. Highly recommended.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“No attempt made to deliver flowers on date requested. Delivered day late having spent 24hrs at least in depot/DPD van, poor condition. Very disappointed recipient and customer. Customer service not interested in complaint. Told they were delivered. Totally ignore breach of contract re delivery of "perishable" goods. Used them several times before previously but never again. Seem very complacent, steer clear, far better companies out there.”

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Posted 7 years ago

“Some of flowers look past sell by date Too much green fillers and not enough flowers Could have got flowers locally for less and better quality”

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Posted 7 years ago

“Easy to oprder, good feedback on status of order, reasonable price, on-time delivery!”

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Posted 7 years ago

“The roses in the bunch were not good with over nine of the twenty dieing in the first few days, as I was in an hotel the dead roses were taken to the bin by the cleaners, so I was not able to photograph them. On complaining I was told that the roses were only guaranteed for 3 days. If I had known that then there was no way that I would have spent fifty pounds on what has now upset my wife on our golden wedding anniversary. Also on complaining in one reply the word ass was in the email probably meant to be add ?? Also another email said that they understand and agree but cannot anything”

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Posted 7 years ago

“Thanks a lot.”

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Posted 7 years ago

“The recipient was thrilled with the flowers”

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Posted 7 years ago

“Very good service, ordered late on Friday, delivered Saturday. I needed to amend the message and this was done very efficiently. I would recommend this company without hesitation”

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Posted 7 years ago

“They were delivered on time to the person. She contacted me to say thank you and they were beautiful.”

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Posted 7 years ago

“I simply adore the fact that they notify me when the flowers are going to the recipient and when they are delivered Great service!”

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Posted 7 years ago

“Lovely flowers, good price however next day delivery left a lot to be desired in so much as they were not delivered in 7.30pm. Would use them again.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Excellent service beautiful fresh flowers and delivered safely. Greatly appreciated by the recipients.”

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Posted 7 years ago

“I needed flowers delivering to my cousin in Swadlincote for her 80th Birthday. I ordered the day before the birthday a very reasonably priced bouquet which was delivered the next morning as planned - I received a call from my cousin who was delighted with them. So well done Serenata!”

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Posted 7 years ago

“Good value, deliver on time, used them before and will use them again!”

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Posted 7 years ago

“Good value, deliver on time, used them before and will use them again!”

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Posted 7 years ago

“Beautiful, eye catching and absolutely stunning spray that added a burst of sunshine to my daughters 16th birthday. The order was delivered in perfect time to be enjoyed by our guests. Thank you so much and you’re service which has already been highly recommended and will be my first choice ❤️”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews