Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the service provided and also the price was very reasonable and the flowers delivered were as I selected. Thank you.”

Helpful Report

Posted 7 years ago

“As ever, fantastic communication, amazing service and stunning flowers. I wouldn't even consider buying anywhere else due to their consistent level of exceptional quality.”

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Posted 7 years ago

“Easy to use website, fun and enjoyable to use. Great communication!”

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Posted 7 years ago

“Excellent service. Ordered at 8 at night, we’re delivered midday the following day. Good quality and as advertised on website”

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Posted 7 years ago

“prompt delivery. good value. flowers arrived looking fresh, and my great aunt was delighted.”

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Posted 7 years ago

“Efficient service with good updates on progress. When I saw the photo there seemed to be fewer freesias in the bouquet than seen on the website. The roses looked lovely and as per the photo. The recipient was delighted with them (they were a surprise) and as she didn't see the picture wasn't disappointed. Good value for money though.”

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Posted 7 years ago

“Excellent service, highly recommend”

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Posted 7 years ago

“Flowers were beautiful. The only reason I did not give 5 stars was because there was no card with flowers. Computer crashed at that point so used the Contact Us immediately after it accepted payment asking for card to be added and included message. So I felt that the Contact Us facility is a waste of time. I was disappointed that the greeting was not attached. Flowers and delivery were excellent.”

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Posted 7 years ago

“Terrible flowers sent to my wife, a real derisory bunch which were lame and made the whole process of purchasing flowers as a nice gesture a pointless one!”

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Posted 7 years ago

“Gorgeous flowers and my daughter loved them, sent them for her 17th birthday.”

Serenata Flowers 5 star review on 11th May 2018

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Posted 7 years ago

“Prompt delivery but order not to usual quality apparently”

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Posted 7 years ago

“Fast. Good quality product. VERY easy to use and did NOT make me register for an account. Also not an arm and a leg.”

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Posted 7 years ago

“It's honestly the coolest, most professional and most reliable flower service delivery I used so far! The purchase process was extremely easy and with sufficient additional options to choose from. Their email service kept me updated throughout the entire process (from purchase until delivery). The entire received communication was uplifting, funny, but reassuring at the same time. Brilliant concept, well done guys! I'll definitely use them again.”

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Posted 7 years ago

“Such beautiful selection of colours they lasted well over a week to two can t fault. them will use again”

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Posted 7 years ago

“The flowers were delivered as requested and the recipient was really thrilled with them”

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Posted 7 years ago

“I was kept well informed of the order and notified when delivered. I've also seen a photo of them from the recipient and they looked really lovely. Very pleased with Serenata Flowers for the second time”

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Posted 7 years ago

“She loved the flowers. Lovely surprise thank you. Con: the bunch looked small. Perhaps you can specify how many stems on the website. Thanks”

Serenata Flowers 3 star review on 10th May 2018

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Posted 7 years ago

“Nice but quite sparse not as picture showed , website is terrible to try to make any changes to order no one to actually speak to”

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Posted 7 years ago

“Difficult to comment on the product as it didn't arrive with no explanation, reason or apology. Tracking says "arrived at depot". Is that meant to satisfy me?”

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Posted 7 years ago

“Delivery to wrong address”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews