Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers were delivered to my wife as a suprise. When she received them they was dying already and browning at the bottom.”

Serenata Flowers 1 star review on 10th May 2018

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Posted 7 years ago

“My friends was delighted with the flowers that I sent her.”

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Posted 7 years ago

“I came home to two answer phone messages from my mother whom l had sent flowers to for her birthday. She honestly sounded completely delighted with them. She described the flowers as amazing and extraordinary, being blue orchids. I'm thrilled that they have made her day and compelled to write this review, which l very rarely do. Very good value for money, great service and amazing quality. Thank you for making my mum happy :)”

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Posted 7 years ago

“By delivering the flowers so quickly and on time thank you.”

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Posted 7 years ago

“Not a good service this time. Ordered same day flowers on 08/05 - not delivered. You suggested an email went to my junk folder - no it did not. Flowers finally delivered 24 hours late - 09/05. This has caused me grief. Check all the emails I sent chasing this order.”

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Posted 7 years ago

“Prompt delivery service. Absolutely beautiful bouquet. Product received exactly as described on website.”

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Posted 7 years ago

“1st class service, informed of every detail ,thank you.”

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Posted 7 years ago

“Easy to use site, flowers sent to mum and friend beautiful as usual. Decent pricing. Will keep using as always!”

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Posted 7 years ago

“Easy to order, good price and quick delivery”

Serenata Flowers 5 star review on 9th May 2018

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Posted 7 years ago

“My sister was very pleased with her flowers, I was kept up to date with all details of despatch and delivery. Very happy customer!”

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Posted 7 years ago

“Delivered on the stipulated day; recipient seemed happy. No idea what the flowers looked like: I was 3,300 miles away at the time.”

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Posted 7 years ago

“Great choice, great price and a pretty flash bunch of flowers delivered correctly”

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Posted 7 years ago

“On time on budget & beautiful. Job well done”

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Posted 7 years ago

“Great prices great communication and I rate this company ✌🏼👍🏼”

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Posted 7 years ago

“ordered 2 bunches of flowers the lilly's were fab, the other bunch i got were like a bunch of weeds the price i paid did not reflect the flowers i got!”

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Posted 7 years ago

“The flowers were delivered to the wrong hospital despite having the correct address. It took 3 days from the order to receiving them and I had to locate their whereabouts - no help from the company. I will certainly advise people not to use Serenata Flowers - extremely disappointing service.”

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Posted 7 years ago

“Delivered in time and great quality”

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Posted 7 years ago

“Flawless experience. Flowers delivered next day as promised. Will use again, thanks!”

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Posted 7 years ago

“The flowers were absolutely beautiful and arrived at the time I ordered. The blooms were top quality and they look even better today (4 days later). They came with comprehensive care instructions. I will not hesitate to use Serenata Flowers again”

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Posted 7 years ago

“Due to be delivered on the 5th of May, not actually delivered until the afternoon of the 8th of May - not much point using a company that cannot be trusted to do what it says it will. :(”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews