Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time on budget & beautiful. Job well done”

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Posted 7 years ago

“Great prices great communication and I rate this company ✌🏼👍🏼”

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Posted 7 years ago

“ordered 2 bunches of flowers the lilly's were fab, the other bunch i got were like a bunch of weeds the price i paid did not reflect the flowers i got!”

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Posted 7 years ago

“The flowers were delivered to the wrong hospital despite having the correct address. It took 3 days from the order to receiving them and I had to locate their whereabouts - no help from the company. I will certainly advise people not to use Serenata Flowers - extremely disappointing service.”

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Posted 7 years ago

“Delivered in time and great quality”

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Posted 7 years ago

“Flawless experience. Flowers delivered next day as promised. Will use again, thanks!”

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Posted 7 years ago

“The flowers were absolutely beautiful and arrived at the time I ordered. The blooms were top quality and they look even better today (4 days later). They came with comprehensive care instructions. I will not hesitate to use Serenata Flowers again”

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Posted 7 years ago

“Due to be delivered on the 5th of May, not actually delivered until the afternoon of the 8th of May - not much point using a company that cannot be trusted to do what it says it will. :(”

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Posted 7 years ago

“Flowers arrived next day within hour slot provided”

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Posted 7 years ago

“Very happy each time I've used them”

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Posted 7 years ago

“A beautiful bunch of flowers, delivered on time and at a good price. What more can you ask for?”

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Posted 7 years ago

“Delivered on time and flowers as described”

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Posted 7 years ago

“I asked for flowers to go to a neighbour if not in but just left ourside if full sun roses had been affected not happy as no one listen to my request who would leave flowers outside in temp of 26 degree”

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Posted 7 years ago

“Next day delivery on a Sunday. Good quality flowers, well presented.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“First time using Serenata and certainly not the last. A great choice of flowers & gifts, free next day delivery and great communication. Bouquet bought for my Aunts birthday, her opinion was they were gorgeous. Top job Serentana.”

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Posted 7 years ago

“The flowers were for a friends birthday and she was very happy with them UNFORTUNATELY... the flowers were left on her doorstep, so someone could have easily picked them up and walked off with them... luckily her husband came home and found them. Perhaps the delivery driver could leave them with a next door neighbor... worth a thought!!”

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Posted 7 years ago

“Amazing flowers and amazing service every time. My go-to florist, especially now I live in Hong Kong and can’t go and buy my own. I know the quality will be great and arrive on time for the occasion! Thank you so much!!”

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Posted 7 years ago

“My mum absolutely loved them. Everyone comments about how beautiful they are”

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Posted 7 years ago

“Bought on Saturday morning, to send to my mother-in-law who had just come out of hospital, and they arrived the next day, which was the Sunday morning. She said the flowers were beautiful, thank you very much Serenata Flowers.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews