Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I simply adore the fact that they notify me when the flowers are going to the recipient and when they are delivered Great service!”

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Posted 7 years ago

“Lovely flowers, good price however next day delivery left a lot to be desired in so much as they were not delivered in 7.30pm. Would use them again.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Excellent service beautiful fresh flowers and delivered safely. Greatly appreciated by the recipients.”

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Posted 7 years ago

“I needed flowers delivering to my cousin in Swadlincote for her 80th Birthday. I ordered the day before the birthday a very reasonably priced bouquet which was delivered the next morning as planned - I received a call from my cousin who was delighted with them. So well done Serenata!”

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Posted 7 years ago

“Good value, deliver on time, used them before and will use them again!”

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Posted 7 years ago

“Good value, deliver on time, used them before and will use them again!”

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Posted 7 years ago

“Beautiful, eye catching and absolutely stunning spray that added a burst of sunshine to my daughters 16th birthday. The order was delivered in perfect time to be enjoyed by our guests. Thank you so much and you’re service which has already been highly recommended and will be my first choice ❤️”

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Posted 7 years ago

“I can always rely on Serenata for a great service and beautiful flowers”

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Posted 7 years ago

“Easy to order speedy delivery”

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Posted 7 years ago

“I paid for delivery "Guaranteed Before 10:30am" but the flowers didn't arrive until 10:54.”

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Posted 7 years ago

“Absolutely fantastic have used them for delivery in Scotland and England Excellent service”

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Posted 7 years ago

“Easy to order, great feedback, constant updates of delivery status, very customer friendly, superb service.”

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Posted 7 years ago

“Fab flowers delivered on time”

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Posted 7 years ago

“My chosen arrangement was delivered in good time and condition. My friend was very pleased with it and sent me a photo. It looks lovely.”

Serenata Flowers 5 star review on 12th May 2018

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Posted 7 years ago

“The products ordered arrived in a good condition and on the day requested.”

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Posted 7 years ago

“On time delivery excellent quality”

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Posted 7 years ago

“The flowers were very nice, really great, impressive bunch, lovely combination. Truly beautiful. Delivery was whole other story. I am not reducing the staring because it has nothing to do with the flowers. Despite that I wrote exactly: Ground Floor, walk up the stairs, press the buzzer on your right which says "Ground Floor", while I was at home, the flowers were still dumped in the corner of neighbour's basement flat in a manner that the bunch was leaning to the side and crushing the flowers. The flowers were in very strong and clearly expensive box which was taped so badly at the bottom, that the flowers almost had fallen through. HOPE THIS WILL HELP TO IMPROVE THIS MNOR ISSUES.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Awful customer service. Do yourself a favour and go elsewhere”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews