Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can always rely on Serenata for a great service and beautiful flowers”

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Posted 7 years ago

“Easy to order speedy delivery”

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Posted 7 years ago

“I paid for delivery "Guaranteed Before 10:30am" but the flowers didn't arrive until 10:54.”

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Posted 7 years ago

“Absolutely fantastic have used them for delivery in Scotland and England Excellent service”

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Posted 7 years ago

“Easy to order, great feedback, constant updates of delivery status, very customer friendly, superb service.”

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Posted 7 years ago

“Fab flowers delivered on time”

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Posted 7 years ago

“My chosen arrangement was delivered in good time and condition. My friend was very pleased with it and sent me a photo. It looks lovely.”

Serenata Flowers 5 star review on 12th May 2018

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Posted 7 years ago

“The products ordered arrived in a good condition and on the day requested.”

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Posted 7 years ago

“On time delivery excellent quality”

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Posted 7 years ago

“The flowers were very nice, really great, impressive bunch, lovely combination. Truly beautiful. Delivery was whole other story. I am not reducing the staring because it has nothing to do with the flowers. Despite that I wrote exactly: Ground Floor, walk up the stairs, press the buzzer on your right which says "Ground Floor", while I was at home, the flowers were still dumped in the corner of neighbour's basement flat in a manner that the bunch was leaning to the side and crushing the flowers. The flowers were in very strong and clearly expensive box which was taped so badly at the bottom, that the flowers almost had fallen through. HOPE THIS WILL HELP TO IMPROVE THIS MNOR ISSUES.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Awful customer service. Do yourself a favour and go elsewhere”

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Posted 7 years ago

“living in Australia, serenata flowers are fantastic for getting flowers to my mum who is in the UK. Marvellous service every time.”

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Posted 7 years ago

“The flowers were very poor quality. I had to pull off the outer leaves of the roses as they were brown. Totally overpriced.”

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Posted 7 years ago

“Delivery failed.. and still waiting for someone to contact me back regarding my order as it was for a birthday”

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Posted 7 years ago

“I’ve used Serents a few times now and the flowers have always been well received & the feedback I get each time is always, “they’re beautiful!” 😊 very impressed! My only criticism is that the delivery driver left the flowers sent for my friends birthday yesterday in her BIN; luckily it wasn’t bin day and she got home before the intense heat wilted them. 😞”

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Posted 7 years ago

“The recipient of the flowers told me they are beautiful, they were delivered when expected and I really enjoyed the email updates!”

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Posted 7 years ago

“Website nice easy to use Very good prices including delivery Beautiful flowers Delivery on time Communication from start to finish No complaints Very happy Highly recommend”

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Posted 7 years ago

“Used on several occasions and recipients along with myself have been very happy.”

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Posted 7 years ago

“Excellent Service . Beautiful Flowers . Speedy Delivery . Excellent updates & communication . Effortless transition , 10/10”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews