Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best bouquet I have seen for a long time - great pricepoint!”

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Posted 7 years ago

“I wanted to send flowers to two different people on a Sunday, but found that there was no provision for two addresses so I emptied the basket logged in again and did each bunch, addressee and payment separately. I received two emails with complete details, and later a text informing me that my order couldn't be completed because the basket was empty - I thought this referred to my very first attempt at ordering. On the Sunday morning I was informed that the first bunch was on it's way so I logged in to find out what was happening with my second order. A message showed that it had been cancelled as the basket was empty. I contacted the support team and received an automated email. I was again informed that the transaction has been cancelled. I phoned Barclaycard to try to ascertain if two payments had been made, but the transactions were pending (probably because of the weekend). Meanwhile I heard from the first recipient that flowers had arrived and they were 'lush'! So thank you one very satisfied lady. I feel that if you could amend your form to allow different addresses as it's possible to purchase more than one bunch of flowers then I would not have had a problem. My solution was to transfer money to the bank account of the second recipient and ask them to get their own flowers, and a bottle of something nice. So really the surprise element was taken as I was anxious that something should be received that day.”

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Posted 7 years ago

“these were a gift and my daughter was so very pleased with them and they were delivered when they said they would be so very pleased all round”

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Posted 7 years ago

“I live in Australia and I wanted to give my daughter flowers for her birthday. My daughter lives in Newquay Cornwall. The flowers and chocolates I ordered for her were amazing and so reasonably priced. I would definitely use Senenata Flowers again and highly recommend them. Thankyou so much.”

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Posted 7 years ago

“The flowers arrived right on time. I was kept updated as delivery time. and the flowers were fresh and beautifully arranged.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Haven’t seen flowers but delivered late. Had email confirming delivery had been made on Saturday but they were not delivered until Monday which was too late. Won’t be ordering again”

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Posted 7 years ago

“we live in Australia so haven't actually seen them but, the pics looked very nice and our cousin, whos burthday it was loved them, so, that's good enough for me.”

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Posted 7 years ago

“the flowers looks lovely and the delivery is right on time.”

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Posted 7 years ago

“What went wrong? My flowers never been delivered to right place, on tracking says has been left at reception but there isn't reception at the building so flowers and chocolate gone don't know where. Not happy”

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Posted 7 years ago

“Ordering from overseas, it was nice to get e-mail confirmation of order, of dispatch, and of delivery.... appreciated.”

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Posted 7 years ago

“Serenata delivers on Sundays which is rare. I received great communication around when the flowers were being delivered. I didn’t get to see what they looked liked but was told they were beautiful. I would definitely use the again.”

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Posted 7 years ago

“Flowers were well liked. As I changed my mind before I placed my order the groupon code I had bought did not work and despite emailing I did not get help with this - the company saying I had redeemed my code, despite it still being active on Groupon. I was very disappointed. The card attached apparently said 'congratulations' but the ink had run out and it was spelt wrongly.”

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Posted 7 years ago

“I attach photos: expectation versus reality.... 3 balloons were purchased in addition”

Serenata Flowers 2 star review on 14th May 2018

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Posted 7 years ago

“Everything went as promised: the flowers were as advertised and delivery was perfectly on time.”

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Posted 7 years ago

“Very poor flowers”

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Posted 7 years ago

“Great communication throughout and recipient was delighted with her flowers.”

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Posted 7 years ago

“The flowers were ordered with an additional vase, despite charging us this was not delivered. We noted that they pride themselves on flowers lasting longer than others, on the same day my mother also received flowers from another supplier that are still going strong, the Serenata flowers are however well past their best. To top it of we followed up with Serenata flowers re the missing vase, they are going to refund the cost of the vase however it was ordered as particular colour to be a memory of the occasions, they are not able to supply the vase separately! Finally the complaints system is painful, after filing in a form online you receive an email however to reply you have to go back to the website and fill in another form rather than reply to the email with a case number or other more practicable approach that makes you feel as if they care.”

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Posted 7 years ago

“Very happy with all aspects of the service. Commumication, cost, product and recipient satisfaction. All great. Thank you”

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Posted 7 years ago

“WOW. Fantastic service. My daughter was thrilled. Would definitely recommend you and use your company again. Thanks”

Serenata Flowers 5 star review on 14th May 2018

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews