Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers looks lovely and the delivery is right on time.”

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Posted 7 years ago

“What went wrong? My flowers never been delivered to right place, on tracking says has been left at reception but there isn't reception at the building so flowers and chocolate gone don't know where. Not happy”

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Posted 7 years ago

“Ordering from overseas, it was nice to get e-mail confirmation of order, of dispatch, and of delivery.... appreciated.”

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Posted 7 years ago

“Serenata delivers on Sundays which is rare. I received great communication around when the flowers were being delivered. I didn’t get to see what they looked liked but was told they were beautiful. I would definitely use the again.”

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Posted 7 years ago

“Flowers were well liked. As I changed my mind before I placed my order the groupon code I had bought did not work and despite emailing I did not get help with this - the company saying I had redeemed my code, despite it still being active on Groupon. I was very disappointed. The card attached apparently said 'congratulations' but the ink had run out and it was spelt wrongly.”

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Posted 7 years ago

“I attach photos: expectation versus reality.... 3 balloons were purchased in addition”

Serenata Flowers 2 star review on 14th May 2018

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Posted 7 years ago

“Everything went as promised: the flowers were as advertised and delivery was perfectly on time.”

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Posted 7 years ago

“Very poor flowers”

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Posted 7 years ago

“Great communication throughout and recipient was delighted with her flowers.”

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Posted 7 years ago

“The flowers were ordered with an additional vase, despite charging us this was not delivered. We noted that they pride themselves on flowers lasting longer than others, on the same day my mother also received flowers from another supplier that are still going strong, the Serenata flowers are however well past their best. To top it of we followed up with Serenata flowers re the missing vase, they are going to refund the cost of the vase however it was ordered as particular colour to be a memory of the occasions, they are not able to supply the vase separately! Finally the complaints system is painful, after filing in a form online you receive an email however to reply you have to go back to the website and fill in another form rather than reply to the email with a case number or other more practicable approach that makes you feel as if they care.”

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Posted 7 years ago

“Very happy with all aspects of the service. Commumication, cost, product and recipient satisfaction. All great. Thank you”

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Posted 7 years ago

“WOW. Fantastic service. My daughter was thrilled. Would definitely recommend you and use your company again. Thanks”

Serenata Flowers 5 star review on 14th May 2018

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Posted 7 years ago

“Excellent flowers, nice card and great delivery information”

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Posted 7 years ago

“I am here in the States, and my mother was visiting England and it was Mother's day and I only had a few hours left to place a flower order for her and Serenata Flowers were excellent on getting my order done in such a hurry, Mom got her flowers! Great professionalism done by Serenata staff! Good job!”

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Posted 7 years ago

“Quality of flowers are great”

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Posted 7 years ago

“They delivered the flowers exactly when they said they would. My nan was over the moon by the flowers that she received.”

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Posted 7 years ago

“Easy to order, good variety, kept me updated. All arrived on time, very pleased and happy.”

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Posted 7 years ago

“Flowers were fine. Delivered to the wrong address though”

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Posted 7 years ago

“Great flowers. Delivery on time. Flowers are same as on the photos. Serenata Flowers are the best company to deal with. 10 out of 10.”

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Posted 7 years ago

“Thanks Serenata, you made me look good with your lovely flowers. Sending flowers to a UK recipient from Australia it was great to have all your updates - which were warm and friendly not just robotic. Thankyou. Great service.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews