Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have used Serenata Flowers. I ordered the 'Beautiful Smile' flowers as a gift for my mum's 75th birthday for delivery on Saturday, 16th June. I got an email at 10.25am on 16th June telling me they would be delivered that day; well that's good I thought because that is when I asked and paid for them to be delivered - we're off to a good start. When I clicked on the 'track delivery' option of the email, it said delivery would be between 8am - 8pm! Needless to say my mum waited in ALL DAY and the flowers were finally delivered at 19.59. To our disappointment, the flowers were bulked out with masses and masses of foliage. as you can see from the attached pictures, there was more foliage than flowers. Like I said, this is the first time I have used Serenata Flowers but I WILL NOT be using them again. And I will not be recommending them to anyone either. It is ridiculous that you expect someone to wait in all day and then for the product to fall so very short of expectations.”

Serenata Flowers 1 star review on 18th June 2018

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Posted 8 years ago

“Good choices of flowers, easy to use on-line, flowers arrived when supposed to and were really gorgeous...............will totally recommend Serenata flowers to anyone.”

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Posted 8 years ago

“Excellent service and stunning flowers organised from the other side of the world NZ thankyou”

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Posted 8 years ago

“I understand the flowers were beautiful. Only negative comment is that they arrived late in the evening.”

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Posted 8 years ago

“I was pleased they were delivered in good condition I have not seen the flowers so can't comment on their quality but understand they were fine”

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Posted 8 years ago

“The flowers were amazing, all in bud, now beginning to open. Very good value.”

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Posted 8 years ago

“There was a lot of foliage and few flowers”

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Posted 8 years ago

“This time, disappointed as I had ordered the flower for us !! Didn't arrive on Saturday, yesterday, as ordered and confirmed in time for Father's Day.”

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Posted 8 years ago

“Excellent service and delivery thank you.”

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Posted 8 years ago

“My Sister was over the moon with her flowers for her Birthday. Thank you”

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Posted 8 years ago

“The order was delivered quickly and I love the cheery tone of the notification emails. My aunt really likes the flowers, akthiugh I haven't seen them myself.”

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Posted 8 years ago

“Flowers didn’t arrive when agreed. Didn’t arrive the next day. Still not arrived. Refund requested supposed to take 3-5 days I’m not confident! Would NOT recommend and will NEVER use again, in fact my recommendation is not to use!”

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Posted 8 years ago

“The service from the company was exceptional and the tribute I was told was beautiful the perfume from the wreath filled the church. Thank you”

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Posted 8 years ago

“Disappointed my last order went through without s thank you card and had not been delivered yet I had used the service previously with no issues.”

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Posted 8 years ago

“arrived on time also beautiful flowers.”

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Posted 8 years ago

“Appalling. A day late, the delivery man ignored the instructions on where to leave it. Instead it went to the post office. And because it was a day late the post office isn’t open tomorrow, so minimum of three days late. No mention on the card that these are perishable items. So a promise broken, and an extremely angry (now ex) customer.”

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Posted 8 years ago

“my wife loved them and they was well packaged thank you we will be back”

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Posted 8 years ago

“Happy Mum!!”

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Posted 8 years ago

“According to my sister-in-law to whom I sent the flower, the roses all had brown edged petals. The lilies all had rotten stems - completely unable to stand up on their own and unacceptable. (She would have been very reluctant to tell me this - wanting only to say thank you for the lovely flowers!) She complained to Seranata, and also said that Serenata's complaints process was difficult to navigate and then they insisted on the “protocol” of photographing the bouquet from above, showing all the flowers. When she pointed out it was the stems which were the problem, so the aerial photo would not be useful, they insisted again. One couldn’t use a phone to take the photo - it had to be sent from a PC. They finally apologised said they will send more flowers. I hope she will be happy with the flowers that they re-send. On your web site it says customers are 93% happy. But here on this review site it says 77% happy. So there is a mismatch between what customers are saying and what you are publishing. In addition I suspect most recipients of flowers are too embarrassed to tell the person sending them that the flowers were not good enough, so I expect far fewer than 77% of recipients are happy! The person filling in this review is the sender! I think you are focusing too much on getting your company to the top of search results and not enough on providing good quality flowers! And I hope you improve the quality of your flowers if you want to survive as a business. Word of mouth will start to give you a bad name. Even if recipients dont complain to the sender, which I expect is what you are depending on. They will avoid using you themselves and advise others against using you!”

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Posted 8 years ago

“Beautiful, Perfect.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews