Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, delivered at time they said and very reasonably priced with 10% off. So worked out I got my Get Well Card for free nearly. My Auntie was very happy with them. This is what she said “They're beautiful Ju X they'll last aswell xxx””

Serenata Flowers 5 star review on 15th June 2018

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Posted 7 years ago

“I have ordered flowers several times before and have always been very satisfied at the ease of choosing, ordering and delivery. I always recommend Serenata to my friends and will be ordering more in the future.”

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Posted 7 years ago

“I thought I had ordered the delivery for before noon but delivery did not come till 4.30pm The driver just left them in the stairway anyone could have picked them up lucky for me I was coming back from shops and found them myself I have booked flowers before for my daughter in oxford and have never had this problem before.”

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Posted 7 years ago

“Lovely flowers and they arrived on time”

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Posted 7 years ago

“Amazing products delivered promptly .”

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Posted 7 years ago

“Delivery right at the front of the delivery slot. Good quality bouquet of pink roses”

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Posted 7 years ago

“Ordered for a friend at work who is unwell. Fast delivery, good customer service. My friend said flowers were beautiful. Only negative was I only saw a picture online of flowers.”

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Posted 7 years ago

“Tied together in a bunch - nothing like the picture on line, better from a supermarket. Really disappointed as they were for my wife's birthday!!!!”

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Posted 7 years ago

“I ordered some flowers for my partner. They arrived on time and she was really happy with them.”

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Posted 7 years ago

“Outstanding service... great communication.”

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Posted 7 years ago

“Brilliant price and delivered promptly. Thank you!”

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Posted 7 years ago

“The recipients were very pleased with the flowers. They commented on the fact that the vase is lovely and that the flowers just fitted in without having to be arranged. Thank you for giving them so much pleasure.”

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Posted 7 years ago

“This was a thank present for my son and his partner the flowers made them very happy as they were so lovely to receive such a special gift of flowers thank you so much”

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Posted 7 years ago

“the service and flowers where very good,my wife was very happy..”

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Posted 7 years ago

“Your messages omforming me of the progress of the flowers, impressed me. Thank you!”

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Posted 7 years ago

“Lovely flowers but arrived a day late”

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Posted 7 years ago

“Lovely flowers with prompt delivery. Good price too”

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Posted 7 years ago

“Ordered about 7pm and were still delivered next day! Great service, have been told the flowers are beautiful, easy to use website. This is not the first time I have used Serenata Flowers and won't be the last!”

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Posted 7 years ago

“I paid for a delux arrangement to be delievered that looked no better than something I would have picked up from a garage. Absolutely disgusting customer service asking for pictures, I provided a picture and then they wanted me to count each flower! Unless you know the person receiving the flowers very well how can you ask this without them appearing ungrateful. I will never ordered from them again absolutely disgusting presentation and customer service”

Serenata Flowers 1 star review on 8th June 2018

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Posted 7 years ago

“DO NOT PURCHASE FROM HERE. I purchased orchids and because i didn't call within 3 days to explain they were dropping their flowers, they can do nothing to help. One plant was £60 and one plant was £30. Shop elsewhere.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews