Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some flowers for my partner. They arrived on time and she was really happy with them.”

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Posted 7 years ago

“Outstanding service... great communication.”

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Posted 7 years ago

“Brilliant price and delivered promptly. Thank you!”

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Posted 7 years ago

“The recipients were very pleased with the flowers. They commented on the fact that the vase is lovely and that the flowers just fitted in without having to be arranged. Thank you for giving them so much pleasure.”

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Posted 7 years ago

“This was a thank present for my son and his partner the flowers made them very happy as they were so lovely to receive such a special gift of flowers thank you so much”

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Posted 7 years ago

“the service and flowers where very good,my wife was very happy..”

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Posted 7 years ago

“Your messages omforming me of the progress of the flowers, impressed me. Thank you!”

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Posted 7 years ago

“Lovely flowers but arrived a day late”

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Posted 7 years ago

“Lovely flowers with prompt delivery. Good price too”

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Posted 7 years ago

“Ordered about 7pm and were still delivered next day! Great service, have been told the flowers are beautiful, easy to use website. This is not the first time I have used Serenata Flowers and won't be the last!”

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Posted 7 years ago

“I paid for a delux arrangement to be delievered that looked no better than something I would have picked up from a garage. Absolutely disgusting customer service asking for pictures, I provided a picture and then they wanted me to count each flower! Unless you know the person receiving the flowers very well how can you ask this without them appearing ungrateful. I will never ordered from them again absolutely disgusting presentation and customer service”

Serenata Flowers 1 star review on 8th June 2018

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Posted 7 years ago

“DO NOT PURCHASE FROM HERE. I purchased orchids and because i didn't call within 3 days to explain they were dropping their flowers, they can do nothing to help. One plant was £60 and one plant was £30. Shop elsewhere.”

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Posted 7 years ago

“Received on Sat 2nd June, had been in cellophane in a box too big so the flowers were all bashed about... and very dry and wilted. Complained 4 times on email and 4 times, with photos on text message... appaling custoer service and very poor value for money... the flowers (yellow roses) were brown and bruised. And 6 days on, they are completely brown and dead. On one message they did answer they say the flowers are packed at 'Heathrow'!! So much for their claim it's from local florists! My parents ordered them as they thought they would be coming from one of the two florists in my town, but they arrived with a courier, box we crushed too..... Very disappointing and very unhappy!”

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Posted 7 years ago

“Ordered an expensive bunch of flowers, half of them were dead within a week the others well on their way out, sent pictures and all they said was we only guarantee flowers for THREE DAYS, wot a load of rubbish, won't be buying from these again!”

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Posted 7 years ago

“Serenata flowers never let me down. Reliable and always beautiful flowers. Would highly recommend them.”

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Posted 7 years ago

“Terrible service. Paid for same day delivery. that failed. after asking me if i still wanted them the next day and if they could replace with a similar boquet i said yes. No refund or same day delivery which cost nearly £7 and when i questioned this was told it had been upgraded (from photos i may have gained one flower but no copper pot) then was told that i had not informed then not too. That it was normal to do so! So the statement on your website saying that if not delivered on the same day i will get delivery refund and money off my next order is all lies. I would steer clear and not go back. Communication fine, but policies a sham. Manage LikeShow More Reactions · Reply · 1m”

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Posted 7 years ago

“Very Speedy delivery! Kept in contact from start to finish with a very funny message regarding the chauffeur service of the flowers! Can't wait to use Serenata again. Plus my best friend sent me a photo and they looked beautiful Thank you so much!”

Serenata Flowers 5 star review on 25th May 2018

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Posted 7 years ago

“Firstly guys, do NOT click "grandissmo" at checkout (they really are not grandissmo)! Customer services at Serenata don't care about customer satisfaction. The most crappiest flowers ever, the flowers looked as though they were bought from a supermarket, packed in box and collected by DPD to deliver (hand on my heart, this is exactly how the flowers looked - DEAD) I made contact with customer services explaining how disappointed I was with the flowers, I even offered to post them back (as pictures can be deceiving) they responded sarcastically with "I am so sorry for the one flower...a refund of £3.50 will be credited to the account". I was shocked with that response, I didn't bother pursing this further as I knew they just don't give a monkey's about how the flowers looked as long as they got their money! Please don't waste your money here, purchase your flowers elsewhere.”

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Posted 7 years ago

“Flowers arrived on time. My daughter sent photos - they were gorgeous. I received friendly emails to advise they were on there way and when they had arrived. No problem having delivery on a weekend either! Brilliant. Will be my go-to for flowers from now on. Highly recommended.”

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Posted 7 years ago

“had to order flowers for our daughter in law, as we were away on her birthday. Delivered perfectly no question, will as often us Serenata more and more”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews