Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never actually saw them but the lady they were delivered to said they where beautiful and was really pleased”

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Posted 7 years ago

“Item arrived exactly when promised.”

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Posted 7 years ago

“The flowers were lovely and our friends very happy to receive them. Some difficulty with the courier on delivery as to a farm but deliveried the next day so very happy.”

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Posted 7 years ago

“Excellent communication and delivery time as requested.”

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Posted 7 years ago

“I sent these to a friend so did not see them but was told they were beautiful.”

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Posted 7 years ago

“The flowers were received in good condition and delivery was on the day requested.”

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Posted 7 years ago

“My sister sent me a bouquet of Bali Hai flowers. They are still flowering now three weeks later . I have just sent my sister in law a bouquet. Which was delivered on the actual day I specified. Very good service also web site easy to use .”

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Posted 7 years ago

“Easy to use web site, competitive prices, flowers were delivered right on time, in excellent condition and I was kept informed of the whole process from start to finsh. whats not to like!!!”

Serenata Flowers 5 star review on 5th July 2018

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Posted 7 years ago

“Excellent service and loved the funny wording on the emails”

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Posted 7 years ago

“My girlfriend loved the flowers, good efficient service and a quality product”

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Posted 7 years ago

“Excellent service - no fuss, easy to place the order and everything was delivered promptly. More importantly the recipient said the flowers were really beautiful.”

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Posted 7 years ago

“Delivered what I wanted on time at a reasonable price and I was told by recipient how lovely the flowers were”

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Posted 7 years ago

“quick delivery”

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Posted 7 years ago

“I was very shocked to receive a photo of my upgraded order on arrival at my friend home. All the roses were floppy and despite following the instructions to the letter they failed to perk up and were dried up within two days. The lilies however were fine. Overall the quantity of flowers did not offer value for money. I will not be using your service again.”

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Posted 7 years ago

“Seriously ill patient in care was given much pleasure by the delivery of blooms. Scent was terrific.”

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Posted 7 years ago

“I was shocked initially by the delivery man who explained he had tried to deliver the flowers but no one in the whole block of flats was available to take them in. When I questioned him after and then contacted you I was told that they would be taken back to the depot. Flowers that are left will die but this does not seem to have occurred to you all, and I was felt to be responsible for the fact that my friend was not in. I will not be using you again. However you get 2 stars rather than 1 as he did deliver later in the day.”

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Posted 7 years ago

“What an amazing service! Easiest website interactions ever, amazing prices, great product, and great customer service. I can't believe how easy it was to get a last-minute order from the US delivered to a London address. I have been shopping online from day one, and Seranata takes the prize for service, prices and product.”

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Posted 7 years ago

“Good value, kept up to date with my order, my friend was very happy with them - thank you”

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Posted 7 years ago

“Amazing flowers, great communication, delivery spot on, would definitely use again .”

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Posted 7 years ago

“I first received Serenta flowers for my birthday was so pleased with the quality and long lasting time . I decided to send to friends who have rang me have said they have received them the next day and how lovely and fresh they were . I shall be using Serenata many more times as I find it hard to go out to buy and visit . The presentation and chocolates were excellent . Thank You Serenata”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews