Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service .Amusing updates.Flowers were beautifully presented. Just first class service on both occasions ordering from Canada 🇨🇦 I shall most certainly reorder when necessary.”

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Posted 7 years ago

“Customer reported flowers were very nice but proved impossible to obtain a tax invoice.”

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Posted 7 years ago

“I paid for my delivery to be made before 1030 am. Not only was it not delivered by that time but it was delivered in a sealed package. If flowers are being delivered they should be nicely presented to the recipient. Not happy with the service at all”

Serenata Flowers 1 star review on 6th July 2018

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Posted 7 years ago

“Delivery was left next door with no calling card left to explain this ! delivery email said flowers were delivered to my dress and not next door ! consequently my wife did not get her anniversary flowers until the next day terrible and incorrect communication I will never use again.”

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Posted 7 years ago

“Flowers arrived in time and looked very good. Thank you!”

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Posted 7 years ago

“Purchased flowers for my wife for our anniversary. I was told they would be delivered between 8am - 8pm. I contacted customer support at 8.30pm to see what had happened to my wife flowers. Recieved an email at 8.50 saying that my flowers had just been picked up and were on there way. They were delivered at 10.15pm. Totally unacceptable for anyone to wait till that time for a flower delivery. Won't be using again.”

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Posted 7 years ago

“My girlfriend loves them !! The flowers were beautifully arranged and the varieties well chosen and i would have no problem in recommending you to friends and family. Keep up the good work !!”

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Posted 7 years ago

“Surprised the delivery came in a box not very presentable for a bunch of flowers! They were also much smaller than the picture on the website Service and ease of ordering was all fine just final product slightly disappointing for the recipient”

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Posted 7 years ago

“I never actually saw them but the lady they were delivered to said they where beautiful and was really pleased”

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Posted 7 years ago

“Item arrived exactly when promised.”

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Posted 7 years ago

“The flowers were lovely and our friends very happy to receive them. Some difficulty with the courier on delivery as to a farm but deliveried the next day so very happy.”

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Posted 7 years ago

“Excellent communication and delivery time as requested.”

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Posted 7 years ago

“I sent these to a friend so did not see them but was told they were beautiful.”

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Posted 7 years ago

“The flowers were received in good condition and delivery was on the day requested.”

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Posted 7 years ago

“My sister sent me a bouquet of Bali Hai flowers. They are still flowering now three weeks later . I have just sent my sister in law a bouquet. Which was delivered on the actual day I specified. Very good service also web site easy to use .”

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Posted 7 years ago

“Easy to use web site, competitive prices, flowers were delivered right on time, in excellent condition and I was kept informed of the whole process from start to finsh. whats not to like!!!”

Serenata Flowers 5 star review on 5th July 2018

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Posted 7 years ago

“Excellent service and loved the funny wording on the emails”

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Posted 7 years ago

“My girlfriend loved the flowers, good efficient service and a quality product”

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Posted 7 years ago

“Excellent service - no fuss, easy to place the order and everything was delivered promptly. More importantly the recipient said the flowers were really beautiful.”

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Posted 7 years ago

“Delivered what I wanted on time at a reasonable price and I was told by recipient how lovely the flowers were”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews