Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very efficient. The flowers were delivered on time and were beautiful. They also kept in touch and updated the progress of the order.”

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Posted 7 years ago

“Flowers were delivered on time, the website was user friendly and I was kept informed on the state of the order. No problems.”

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Posted 7 years ago

“Excellent service and beautiful flowers. The flowers were well packed very secure and did not move in the box”

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Posted 7 years ago

“Very pleased .Well priced and a quick and reliable service.”

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Posted 7 years ago

“Very beautiful bouquet and great quality .... would have been 5 stars but the delivery was thrown over the back wall of the house ... great flowers at a great price”

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Posted 7 years ago

“Terrible experience. I booked same day delivery for flowers to be delivered urgently nearby, and received a note in the evening saying that they had not delivered the flowers but that they would upgrade the bouquet and deliver the next day. Fine so far despite the irrelevant offer as I had already paid for the largest bouquet out of the options. Three days later and no flowers have been delivered, with no contact from the company to explain this. There no phone number made available ANYWHERE for me to speak to a representative about this, and nobody has called me. I am furious and want a refund. Do not believe this is a genuine service at all and certainly do not recommend anyone else uses them.”

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Posted 7 years ago

“They arrived at the time we asked. The bouquet was beautiful and well arranged. Very pleased with the whole process and product.”

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Posted 7 years ago

“On time. Beautiful flowers. Last well.”

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Posted 7 years ago

“You were on time, everything I had ordered arrived, and the friend I sent the flowers to was delighted. Thank you”

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Posted 7 years ago

“I had a constant track of the courier - I am in a long distance relationship so sending flowers is the only way I could get some to her :)”

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Posted 7 years ago

“Brilliant service. Flowers arrived in perfect condition, on time and I was kept informed of progress throughout the process. I have both received and sent flowers from Serenata and cannot fault any part of the service”

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Posted 7 years ago

“The whole service was excellent, the flowers, price and packaging. I would highly recommend Serenata fliers and will definitely use them again”

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Posted 7 years ago

“The flowers looked lovely and the wife loved them. Delivery was good to. Shame tracking is clearer like some company's do. But overall a very good experience.”

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Posted 7 years ago

“They delivered on time and photo of flowers is close to that on site”

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Posted 7 years ago

“Easy to book on the website - good selection of flowers. Great notification of dispatch and delivery. Flowers looked great when delivered”

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Posted 7 years ago

“The flowers were beautiful, and they were delivered in time for Mums Birthday. Unfortunately, she didn't know who they were from as there was no card. If that was my fault for not filling in the order correctly so be it, but I think Serenata should have some way of checking with the customer before the flowers are sent with no notification of who has sent them. Also, I was not given the chance to revise my order before it seemed to whizz off. I would have chosen a different day for sending as the flowers arrived 3 days before her Birthday. It may be that I clicked too quickly. But a lot of web sites ask you if you are sure before clicking "confirm"”

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Posted 7 years ago

“These flowers were sent to a friend who had just lost her husband. She was very touched with them”

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Posted 7 years ago

“Excellent quality with explicit instructions to maximise the look and longevity of the display”

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Posted 7 years ago

“very quick at responding excellent service and fantastic prices”

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Posted 7 years ago

“Great service, arrived the next morning.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews