Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,979 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Awful experience and terrible customer service. Flowers dint turn up on the day they were supposed to and the company lied about why. They told me there was no access to the house (which is untrue) and the next day the driver confirmed that he was off and his replacement had not attempted to deliver. The flowers turned up a day late (having just sat in a van) and so looked tired and died in not much more than 24hrs - for a flower company they should appreciate how important it is to get them into water ASAP. When i complained they ignored the fact that the lied about delivery and told me the flowers looked fine from a picture i sent (they didn't!). Zero apology at all and a hassle to get my money back. Also no customer phone line to speak to anybody doesn't help! For a company specialising in providing flowers for special occasions they seemed really not to care whatsoever about potentially ruining one! All in all a great company to use to spoil a special occasion.”

Helpful Report

Posted 6 years ago

“shocking customer service prior to order and when order arrived the recipient actually burst into tears because she felt appalled someone had paid good money for what in her words were "dead garage flowers". avoid at all costs!”

Helpful Report

Posted 6 years ago

“Most of the good reviews relate to customers placing orders. As a recipient, these are the worst flowers I have ever received. Head’s broken off, broken stems and very few blooms. As a recipient it is always difficult to say to the sender that the flowers are dreadful especially as in this case it is 92 year old in laws. You should be ashamed of yourselves.”

Helpful Report

Posted 6 years ago

“Received what should have been a beautiful bag of flowers, however on opening , 2 of the roses had lost their petals and the rest of them and the gerberas were all sad looking and wilting! I followed the care instructions carefully but they have not lasted a week! There was also a tall bare stick in the middle of the flowers, was there something missing? I did not understand why it would be there! These were sent by a friend for my birthday and obviously I can’t tell her how disappointing the flowers were.☹️”

Helpful Report

Posted 6 years ago

“Flowers arrived one and a half days late and the card was missing so my sister had no idea of who the flowers were from very embarrassing. I completed the online complaints form and just got an automated response I replied to this email but they did not even have the courtesy to reply. Very poor service I will not be using them again”

Helpful Report

Posted 6 years ago

“I would have given them MINUS 5 stars if I could. This organisation run the most unprofessional service on the Internet. My family and I ordered a large bouquet of flowers and sympathy card for the Funeral of a direct close family member. Imagine our humility and distress when the coffin arrived at the service WITHOUT our flowers. I immediately contacted Serenata Flowers by email (because they don't have a phone number) in order to find out where they were. Serenata Flowers still haven’t’ been able to trace the flowers. However I was told by the Funeral Director’s that the flowers turned up 2 days late (the day after the funeral) and were wilted beyond use. DO NOT, I REPEAT, DO NOT trust this organisation with the delivery of your flowers if you actually want them to arrive and you want to avoid the distress and humility that we had to endure”

Helpful Report

Posted 6 years ago

“I sent expensive flowers to my grieving elderly Dad which contained 4 white Roses. There were no instructions and no food. I contacted them on the same day and they said to use sugar. I contacted them again to say Roses had to be cut off close to head and put in egg cups...still wilted anyway...apparently they are only guaranteed for 3 days. Tesco sell Roses guaranteed for 7 days. They would do nothing to remedy the situation causing alot of distress on a very sad occasion. I had used them many times but they still did nothing...they don't care.”

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Posted 6 years ago

“Fast delivery. Work weekends. Good price. I use your service everyyear ordering from Russia flowers Thank you”

Helpful Report

Posted 6 years ago

“Two dozen red roses were ordered by my husband for our wedding anniversary. They arrived on time, but despite following the cut and care instructions, they had started to deteriorate within 2 days, I took photos and emailed customer services who told me the 3 day guarantee / complaint limit applied and so I was too late to complain by 24 hours. Delivered Wednesday - so day one Thursday, day two Friday, day three was Saturday- when I complained. Within 5 days all the roses were dead, with mouldy heads and stems. As a comparison I had some from Marks and Spencer's bought in store, which are guaranteed for 5 days and mine have lasted 10 at a fraction of the price. As a result I have cancelled my 2nd order for a friend's birthday arrangement and ordered with Marks and Spencer online - more expensive, but I'll pay the extra for the quality and support. I will never use them again.”

Helpful Report

Posted 6 years ago

“I ordered flowers for 50th wedding anniversary. flowers took 4 days to arrive. 4 days late and wilting by the time they arrived. Customer services cannot be contacted by phone. Not surprised as a waste of space.”

Helpful Report

Posted 6 years ago

“Ordered flowers to a business address and it is now 7.35 and Yodel still not delivered so a total waste of money, and I have let the recipient down. I will never use Serenata again. I am very upset and I feel that Serenata do not care at all about their customers.”

Helpful Report

Posted 6 years ago

“I ordered some flowers for my wife's birthday to be delivered to her work. When I received the email telling me they had been dispatched, it said they could be delivered up to 9PM. This is hidden in their Ts & Cs but is not made obvious until you receive this email and if I had known this would never have ordered with them. My wife left work at 6pm, they did not attempt to deliver them til 6.38 and even then couldn't find the place (it is a large shop marked Mothercare on a retail park!). So, flowers for my wife's birthday arrived the next day (what use is that?) and surprise, surprise the driver the next day found the place no problem! Avoid this company they hide behind their Ts & Cs like all the best cowboys. They should make their all day delivery times more apparent when you are ordering instead of being underhand.”

Helpful Report

Posted 6 years ago

“Flowers arrived a day after the promised date. Flowers looked worse than what was presented on their website, also a few were already moulded. The card is of very bad quality. No possibility to cancel the order or get a refund whatsoever. No phone number available to call them. Terrible service, overpriced and poor products.”

Helpful Report

Posted 6 years ago

“I paid an additional £4.95 for guaranteed pre-noon delivery to a workplace for a departing employee. Flowers never arrived. No method of contacting Serenata other than online. I submitted several complaints, but did not receive a response. Not sure if the flowers will ever arrive, but it is irrelevant now as the employee has left. Seems like a complete scam to me and reading the other dreadful reviews here, I suppose that I'll never receive a refund either.”

Helpful Report

Posted 6 years ago

“Had roses delivered yesterday for my birthday. Used recommended instructions given with roses. Sadly roses had wilted by night time. Very disappointed in these flowers. Not worth the money.”

Helpful Report

Posted 6 years ago

“The flowers were delivered a day late, the customer service is restricted to facebook messages and they will not contact you via telephone. One they have made a mistake they take no steps to remedy it. This company is awful, I would advise you not to use it. They do not seem to value their customers in the slightest.”

Helpful Report

Posted 6 years ago

“The best flower company ever ordered for many family and friends and never let down flowers are beautiful service exemplary beautiful flowers great price 🙂🙂”

Helpful Report

Posted 6 years ago

“Scam. Charged for the flowers I ordered only to be told they had no record of order. I was reassured no money had been taken but when checking bank account, the full amount had been taken out! The company is based in Malta, although there is no mention of this online. Do not use this company!!”

Helpful Report

Posted 6 years ago

“Had an awful experience with Serenata Flowers. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The worst communication i have experienced and appalling customer service. Very very disappointing, will never use again. Do not waste money on this is company!!!”

Helpful Report

Posted 6 years ago

“My roses came they was dead sent photos but they said that how they should be. They have a 3 day policy to complain. I sent my photos on the day of delivery. But they wouldn't do anything about it. So I would never by flowers from these again.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,979 reviews