Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,979 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

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“I ordered flowers to be sent to a friend for her 70th birthday. They did not arrive on January 6th, as ordered. I have submitted the online complaint form 4 times since then with no success. I used both telephone numbers provided to contact the courier. An automated service which tells me each time that they have attempted 3 times but the order is now being delivered. This is nonsense. How they can fail to find an address in a village of fewer than 500 people baffles me. I am unable to find a telephone contact number for Serenata. If anyone has one I would greatly appreciate it. Absolutely furious !!”

Helpful Report

Posted 6 years ago

“I ordered a Christmas decoration to be delivered on 21/12/18(reference number 228833271) when it arrived it bore absolutely no resemblance to the one I had ordered,I paid almost £35 for something that was tatty and looked as if a child had put it together I did complain and was told because I hadn't done so within 3 days they couldnt(wouldn't) do anything about it.I had asked my cousin if she liked it after Christmas,and that was when she sent me a photo of the arrangement,she admitted she was disappointed with it,and I upset,the picture on the site was beautiful all green and red and Christmasy,what she got was some pine sprays,orange slices and one red apple really is that worth nearly £35 I think not and I shall never use the again.”

Helpful Report

Posted 6 years ago

“The special chocolates ordered for a family member was not delivered , the company advises me they do not recognise the order no they su. , pplied me with on payment £47etc so very angry as this was a Xmas present due to be delivered on 23rd of Dec , Since the denial of the order they tell me [ on line ] The item was delivered ! I will now fight them to get my money returned , wish me luck M E A S”

Helpful Report

Posted 6 years ago

“Terrible is the one word that I can describe this company. Save yourself the money and go to the local garage you will get better quality flowers. Or do like I should have and stick with your local florist and get what you pay for. I cannot even be bothered to describe how bad these are other then already dead, nothing like the pictures and disgusting customer service. I just needed to warn others not to make the same mistake.”

Helpful Report

Posted 6 years ago

“I have used in the past and service was good but this time Box arrived opened with no card as to who it was from. The photo my Aunt sent me of the flowers she received does not reflect the photo on site. When I complained they said no the photo is not the standard bouquet I I need to look at the details as to what is included. I said if I buy a box of 6 mince pies I expect 6 pies in the box. Will not use again or recommend. I feel using a photo that does not reflect the standard photo is a misrepresentation. Photo of flowers my aunt received does not reflect cost of £25”

Helpful Report

Posted 6 years ago

“Small bunch of unattractive flowers delivered mostly buds that bear no resemblance to the image of the bouquet on the website. Customer service after three attempts only saying wait three days ( = Boxing Day for Christmas flowers ) not using this company again. No telephone contact numbers available on website.”

Helpful Report

Posted 6 years ago

“I AM SURE THERE MUST BE A LAW ABOUT THE WAY THIS COMPANY IS ALLOWED TO GET AWAY WITH SUCH A TERRIBLE SERVICE/FLOWERS/CUSTOMER SERVICE”

Helpful Report

Posted 6 years ago

“The roses failed to open and then went totally droppy, they look awful after 4 days, I contacted the company who dismissed me by saying I had not contacted them within the 3 day limit, terrible customer service terrible flowers! Dissapointing but I will tell the person who sent them to me, nice thought but waste of money.”

Helpful Report

Posted 6 years ago

“Did not attempt to contact the recipient of the flowers, just left birthday present outside in December cold to be found next day. Delivery was out of their 8am-8pm specified delivery time (9.30pm!) and customer services response was to quote T&C’s small print that allows them to do as they wish. I suspect I should be grateful they included flowers. Ruined the birthday and appalling customer service to rub salt in the experience. I would actively avoid them if the occasion is important”

Helpful Report

Posted 6 years ago

“Had some flowers delivered today from a really kind person, who had obviously spent their hard earned cash, the Roses and the lilies looked beautiful follow the instructions, and how to care for flowers, went out in the evening I'm came home to the mall looking bedraggled very very disappointed”

Helpful Report

Posted 6 years ago

“Delivery was mishandled, flowers left in my garden without a notification card from handler - I discovered them two days later, glass vase was smashed, the obviously rough transit and delay in getting these flowers mean that they are past their best and the small bunch look lost in the vase I had to use for them . The complaint procedure is convoluted for recipients to use - I have upped from my original 1 star plan to two stars as at least the sender (who I'm mortified will hear that their gift was not received in perfect condition) will be refunded for the cost of the vase. I would not use, or recommend this service to anyone”

Helpful Report

Posted 6 years ago

“Product delivered bore NO resemblance whatsoever to what was advertised and ordered. Paid almost £50, yet what was delivered was a shoddy bouquet with NONE of the advertised/ordered flowers in it. I estimate it cost £10 or £15 to produce! Instead, recipient received cheap, mostly daisy type flowers, with LOTS of foliage to bulk it out. Colours were NOT as ordered either. Appalling. False advertising springs to mind. No phone number to call them to complain either. Requested a call back from them via their website form..still nothing. Buyer beware!!”

Helpful Report

Posted 6 years ago

“I ordered flowers for my mum's anniversary, but received a message to say they had run out of the flowers I ordered. I could only get flowers to my mum on her anniversary if I ordered from their "same day delivery" section - and pay an extra 15 pounds! Their customer "service" flatly refused to deliver flowers at the rate I paid for them, so my mum went without flowers on her anniversary. Give them a wide berth.”

Helpful Report

Posted 6 years ago

“It is a shame that at least one star has to be given as Serenata do not deserve any. The flowers that were promised to arrive on Friday 23rd November have just arrived on Friday 30th November. And I am expected to send pictures to back up my complaint that the flowers have not arrived in the expected condition. How can they possibly be in the expected condition when they have spent seven days in transit? I will never use again”

Helpful Report

Posted 6 years ago

“My sister sent me a Serenata plant for my birthday. It was not delivered, with Serenata saying “failed delivery”. They say they tried again the next day with the same result, but at no time was a note from them put through my door. On the third day the plant was delivered, but when I opened the box, compost cascaded onto my carpet and the plants (there were three of them in the plant pot) could not be seen for compost and some sort of moss. It looked as if the box had been upside down. To make matters worse, when I tried to phone them, I found that the telephone numbers on their website did not exist!! I have been a regular customer of Serenata, but that has now stopped and I will never use them again. No delivery and no explanation, not possible to talk to anyone, and eventually a mess delivered to my door.”

Helpful Report

Posted 6 years ago

“We received a bouquet as a gift so can't offend the sender by publishing name.The high ratio of greenery to flowers was unacceptable.After 4 days the flowers had mostly died.The gerbera weren't wired so they had already drooped on day 3 Instructions provided had been followed. Why the empty wooden stick? I have been very busy this week so at first opportunity to complain I find there is a 3 day limit! I have recently had roses that lasted 10 days.This company needs to learn true floristry and address the issues.Not to be recommended.”

Helpful Report

Posted 6 years ago

“November 22nd 2018 Received the most fabulous flowers from Serenata this afternoon and they are absolutely fabulous. The quality is superb and they are so fresh. Thank you Serenata, I truly cannot understand the negative reviews. Margaret”

Helpful Report

Posted 6 years ago

“Make sure to avoid this florist if you value your money. They charge you for delivery by a certain time, but don't deliver the flowers by the specified time (mine arrived over 3 hours late, at which point I had no use for the flowers anymore, as the person they were intended for had left). The quality of the product is also really poor - nothing like in the pictures on the site. My box arrived with very few flowers some of which were missing so many petals that they were essentially just stems, and the cover was so much bigger than the flowers that you couldn't even see the flowers properly. Unacceptable!”

Helpful Report

Posted 6 years ago

“I always send Serenata flowers. The company are trustworthy, the flowers last a long time and are reasonably priced. Can't praise them enough.”

Helpful Report

Posted 6 years ago

“I ordered orchids for my mum who had been ill. On the fourth and fifth day flowers started to drop. I sent a photo and a complaint but the customer service is dreadful. The have a three day complaint deadline so if your flowers do not last longer than three days you have nowhere to go. They would not give out the managing directors details to take the matter higher and details on the website do not work. I would never use this company again. Do not waste your money.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,979 reviews