Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,979 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“presentation of the flowers were pretty poor, didnt look that nice at all..”

Helpful Report

Posted 6 years ago

“Poor quality product, nothing like photographs on site, a large bunch of foliage with a handful of small, poor quality flowers (some dying & with broken stems). Customer service very hard to deal with & treated us like idiots. Took numerous attempts before finally getting a refund - no compensation for spoilt birthday & email battle to get the refund. Used to be excellent, reliable service - don't know what went wrong.”

Helpful Report

Posted 6 years ago

“Ordered rose basket for birthday gift. When it was delivered it needed completely replanting as earth/compost had been shaken up and plants were falling out. Mother-in-law has severe arthritis and had to wait for daughter to arrive to both replant and clear up the mess. Very disappointing”

Helpful Report

Posted 6 years ago

“Mother’s Day bouquet arrived on the Sunday. LOTs of greenery, roses gerbera and gypsophilia. Some of the roses already had discoloured petals at the top (these weren’t the guard petals). Prepared the stems as instructed and arranged, far too much greenery though, some of which was binned. Today is Friday, most of the gerbera are wilting and dying, the roses are limp and even more discoloured. Sent a complaint in to Serenata, and received an email back saying the bouquet was made to the quality advertised. Flowers from the big supermarkets are usually better quality and last a lot longer at a fraction of the price Serenata charge.”

Helpful Report

Posted 6 years ago

“Received a bouquet (one lily stem, three carnations, one stem of wax flower, some alstroemeria and three roses) for mother's day. There was an accompanying box of Belgian chocolates which were pretty and tasty but not sweet enough to take away the bitter taste of disappointment at the quality of the roses. They arrived before lunch (no complaints there) but, on opening the box, the roses were clearly dying. One in particular had discoloured, soggy petals. I emailed my complaint and was told my son would receive a £3 refund which, in my opinion, was a pretty poor albeit timely response. Three days later I had to bin the dead blooms leaving an even more sparse arrangement in the vase. Substandard service and questionable quality.”

Helpful Report

Posted 6 years ago

“My daughter sent me flowers for Mother's Day (Sunday) roses all dead by Tuesday waste of hard earned money !!”

Helpful Report

Posted 6 years ago

“My lovely son ordered flowers for me, for Mother’s Day. They arrived on Sunday morning. When I opened the box the roses,lilies and carnations were going mouldy and the heads of the smaller flowers had dropped off. They had clearly been in the box without water for some time. Using their website I sent a complaint and was totally fobed off. Really angry 😡 that my son spent his hard earned money with this company.”

Helpful Report

Posted 6 years ago

“Unreliable. Disappointed. Do not use Serenata Flowers if you need a guaranteed delivery day. My mother’s day Flowers were not delivered as the they guaranteed. Each day I received an email saying “was delivery by one day later ok?” After 2 such emails over 2 subsequent days I lost trust in them. Do not use”

Helpful Report

Posted 6 years ago

“Totally let me ( and my mum) down for Mother’s Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours “out of stock indefinitely “ ? ?) the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. And all topped off with 5 days to process my refund 5 days? Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Daughter had these sent for mothers day. Nothing like the picture on website.No Gypsophelia atall.Came with no plant food. 2 days later the 3 roses have died already. Very dissapointed 😖”

Helpful Report

Posted 6 years ago

“Ordering a bouquet online I would expect most people will not get to see what arrives the other end. They would simply get a thank you from the person and you then review the Company based on the fact that the item turned up on time. My experience was that I spent £40, delivery confirmed for Mothers Day. Delivery happened the day before but Serenata sent a delivery confirmation email to say they had been delivered on the correct day. Fortunately my mother sent me a photo as she knew I would want to know, the bouquet was honestly 80% greenery, most of which had been eaten by something so a lot of the leaves had big holes in them. There were only 5 stems, 3 of which were dead. Absolutely nothing like the photographs in any way. 100% you could get better from a petrol station for £5. From all of the reviews I have now read I think I am one of the lucky ones who has got a full refund so for that part the Company have done the right thing.”

Helpful Report

Posted 6 years ago

“ordered flowers for mothers day... guaranteed delivery... didn't arrive... agreed to a partial refund for next day delivery... guess what... still didn't turn up... useless company!! will never use again!!”

Helpful Report

Posted 6 years ago

“We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. Answer to a complaint about flowers arriving dead. Please spread the word not to use this company.”

Helpful Report

Posted 6 years ago

“Yodel delivery left flowers on front step and didn’t even ring door bell. I was at home all day. Delivery must have been after 5.30 pm as visitors to my house left at tht time and there was nothing there then. I found the flowers on my step at around 7.30 am where they’d been all night and the worse for it. Am very distressed. Also upset because there is no contact telephone number for Seranata.”

Helpful Report

Posted 6 years ago

“Bought Bella bouquet. Great fresh flowers beautifully presented and delivered to my mum on time for Mother's Day.”

Helpful Report

Posted 6 years ago

“Pictures are very very misleading. If you like a lot of green foliage use these, if you want actual flowers use a florist or even a petrol forecourt would be better. Ordered a £29.99 Winter skies for mothers day, could have bought a £15 bouquets from lidl and they would of been 100% better than what i got delivered from these and would of actually looked a lot nicer. Delivery was fine, but what you get for your money is appalling. 4 white roses and 2 Blue Delphinium and 1 Blue Freesia and then just a mass of greenery to bulk it out. Not even a lily as per the description, but that wouldn't even if it was in there it wouldn't have made much of a difference as the rest were such so disappointing. I know in future if I want a decent display I will use someone else and not be fooled again by there hand picked 5 star reviews.”

Helpful Report

Posted 6 years ago

“Website, confirmation of order, payment, delivery, flowers, extras.... All top class service, I will definitely be recommending to others and will use your services again.....”

Helpful Report

Posted 6 years ago

“Appalling service and complete lack of customer care. Best look elsewhere.”

Helpful Report

Posted 6 years ago

“They delivered my mothers birthday present and the presentation was awful and came in a box. It was also missing chocolates. Then I complained the generic response I got was the flowers are guaranteed for 5 days?! Did not deal with my complaint at all. awful customer service and will never use again.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,979 reviews