Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered with heads broken off. Replaced 2 days later but died after 1 day!”

Helpful Report

Posted 6 years ago

“Although the flowers I ordered were beautiful and as requested, the vase I ordered was completely the wrong colour. The customer services have been appauling and will not refund the vase cost of £4.99 (hardly going to break the bank) and have been very rude wile telling me so. I certainly wouldn't risk using them again. They get 2 starts for the quality of the flowers and the delivery process.”

Helpful Report

Posted 6 years ago

“Very very poor service, I my opinion. I ordered flowers to be delivered to my aunt from my mother. For my aunts 80th birthday. Over 24 hours before the flowers were due to be delivered my aunt went into hospital with an aneurysm, firtubsyeut she survived but is she is still in hospital. I contacted this firm by email (5+ emails) , logged a request on their portal but all to no avail. They completely ignored me, Over 24 hours after I first told them to wait a couple of weeks until my aunt was home again, they deliver the flowers. To any empty house. Finally they come back to me and say I had informed they to delay the delivery too late. I gave them more than 24 hours notice! The lack of responsiveness of this firm is extraordinary and while I searched and searched for a simple contact phone number, I could find none. You would never use again.”

Helpful Report

Posted 6 years ago

“Ordered flowers to be delivered at a venue for a 60th birthday, the delivery has never happened despite my chasing. The occasion has now passed and still no flowers, I’ve asked for a refund but they have refused and offered a credit. What an absolutely abysmal service.”

Helpful Report

Posted 6 years ago

“Didn't deliver flowers on time, customer service said they'd look into it but just ignored the rest of my messages. Waste of money.”

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Posted 6 years ago

“I ordered a £30 bouquet. The flowers were far smaller in number than those indicated on the website with excessive foliage instead. Furthermore, the few flowers that were in the bouquet wilted significantly within just 4 days. I have purchased supermarket flowers at a fraction of the cost that have lasted much much longer. When I contacted the customer service department about this, they could not have been more unhelpful, they clearly could not have cared less about the inferior quality product that they provided.”

Helpful Report

Posted 6 years ago

“I have never seen such a poor bunch of flowers! My brother in law would have been better to have picked them up at the petrol station and that’s saying something. I am so angry that he has wasted his money on such a poor bunch. Should have gone to Tesco and bought a nice bunch for a fiver. Will not leave my name as I do not want to hurt the feelings of my family.”

Helpful Report

Posted 6 years ago

“Possibly the worst customer service I have ever had (and I am a Virgin Media customer!). I ordered s bouquet of flowers for my partner ( a florist) and what arrives was nothing short of awful. Dead and dying roses, missing items and when I complained I was told that the 'guard petals' needed to be removed. Absolute tosh. I have sent 30+ emails and keep getting fobbed off. I am now going legal. The money is not important, but as consumers, we cannot be treated like this. Please, please, please NEVER use this company again!!!”

Serenata Flowers 1 star review on 9th June 2019

Helpful Report

Posted 6 years ago

“I choose this company from many in the UK for a very special occasion which was unfortunately ruined. My delivery was set for Friday and while 1 attempt at delivery was made, no note from the courier or redelivery attempt was made that day. After being informed by the company they would ensure the flowers were delivered, they were not delivered over the next 3 days, despite family waiting home to receive them. After dealing with various members from customer service, they have offered a refund or a redelivery. The only adequate response would have been to refund the order and deliver it in Earnest, given the inconvenience, which they refused to do. I would go with another company. There are many.”

Helpful Report

Posted 6 years ago

“Really good, delivered on time and lots of updates which helped ease my nerves”

Helpful Report

Posted 6 years ago

“Don’t purchase from this company they are a scam... I paid for a special birthday delivery and they still haven’t t delivered it is 3 days past the delivery date, and they can’t even tell me when they can deliver!!”

Helpful Report

Posted 6 years ago

“Totally and utterly awful. I spent as much as I could for my fiancés 40th birthday because I could not be there. 1. Never even arrived at all 2. Cannot call them. Fobbed off with dire portal through website 3. Absolutely zero effort to make a resolution. Totally disgusting total rip off. Avoid like you would the plague”

Helpful Report

Posted 6 years ago

“They delivered flowers that were crumpled and damaged. Their customer support only accept complaints that have digital photos included. Which is pretty hard to do when the recipient is an elderly relative living hundreds of miles away, whom only knows how to use 35mm film cameras. Bad flowers, bad customer support. I won't be ordering from them again.”

Helpful Report

Posted 6 years ago

“Flowers were delivered on time and looked ok, the next morning all of the heads of the roses were wilting, I emailed to complain and was asked to send a photo which I did, they said that we had not taken the outer petals off, we had followed all of the instructions we were given, the next day the roses were almost dead. I contacted them again and was told that there was nothing that they could do. I would definitely not use them again”

Helpful Report

Posted 6 years ago

“Ordered flowers 6 days before the delivery date but they were delivered 2 days late even though address was within 20 minutes of a major city and there were no traffic issues to cause the delay. Be aware that there is no contact number for this business and any complaints have to be via their website. Offered a negligible refund which I considered unacceptable and for that reason I will not use again and would not recommend them.”

Helpful Report

Posted 6 years ago

“The flowers were not delivered before the "usual" 6pm deadline, so the intended recipient had already left work for the day. Having contacted Serenata to advise them not to bother delivering the flowers, as it was too late, all I got was the standard "in the terms and conditions..." reply. No apology. Nothing. Just the snotty reply.Bad service, Even worse customer service. I would never use them again.”

Helpful Report

Posted 6 years ago

“I received a bouquet of roses and gerberas on Mothers Day and three days later all the roses were dead. There is no customer service number to contact so I sent in a complaint, together with a photo of the 'bouquet', and received the offer of a replacement. This duly came, and once again the roses died - this time within two days! I again complained and was offered another replacement, which I declined. I haven't the heart to tell my Son that his flowers ended up in the bin after three days, but I will be telling him never to use Serenata again. There is no space for a minus star rating, which is what I would have given.”

Helpful Report

Posted 6 years ago

“Unfortunately I would not recommend this company as the bouquet did not resemble the website advert. There was a distinct lack of flowers, instead lots of foliage was added which made the bouquet look poor. The roses were wilted with brown petals, which the company claims are guard petals and need removing. Very poor value for money. I have tried to deal with their customer service but it is like speaking to robots. I am taking my complaint up with Trading Standards as I am incensed by their ignorance when the boast about fantastic customer service on their website.”

Helpful Report

Posted 6 years ago

“Flowers not delivered! No apology. No goodwill gesture . Nothing. Appalling customer service. Do not use this company. No phone number available and head office address given in Malta!”

Helpful Report

Posted 6 years ago

“Very disappointed. Ordered huge and expensive flowers for a special occasion. They were not delivered. I was only offered a refund, no compensation or apology. Most companies would at least send a small flower bouquet to the recipient as an apology but they refused to do so. I would not use them again”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews