Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my Mum some flowers, not for an occasion but just to let her know how much she means to me. The flowers were beautiful she said. The only thing she did say was that the delivery driver just dropped them on her step and did not wait for her to open the door. If she has not been in they would have just been there on her step not left safe at all?”

Helpful Report

Posted 7 years ago

“Website could be clearer to explain if a vase comes with the flowers as in the picture or not please. Otherwise everything was fantastic. The flowers arrived at the time they said they would and vase I bought and flowers looked fantastic and just like the picture. Thank you”

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Posted 7 years ago

“Arrived on time lovely roses would like the wrapping plainer”

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Posted 7 years ago

“great delivery, well informed upfront. Flowers size was a bit disappointing compared to the picture, and they where dry delivered in a box and looked a bit dry. In water delivery would be much better for the life span of the flowers.”

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Posted 7 years ago

“The deliver arrived on time however the bouquet was a little disappointing not nearly as full as picture. My mum loved though so i guess that's only thing that matters”

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Posted 7 years ago

“Nice flowers,however they didn’t included my message so my mum didn’t know who they were from!”

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Posted 7 years ago

“THE LADY WAS OVER THE MOON TO HAVE FLOWERS BUT I FELT IT WAS A LONG TIME FROM BEING OUT IN THE VAN AT 11AM AND BEING DELIVERED JUST BEFORE 6PM . IT WOULD BE NICE TO KNOW AM OR PM THEN YOUR NOT WAITING SO MUCH”

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Posted 7 years ago

“Flowers were nice but lilies were cut much shorter than all the other flowers which made it awkward to arrange in the same vase.”

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Posted 7 years ago

“Well packaged and great flowers, delivery was a little slower than expected”

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Posted 7 years ago

“Flowers were appreciated but arrived a day late”

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Posted 7 years ago

“Purchased as a birthday gift, from USA to UK. Arrived on time. However, I paid for the larger size and recipient only received standard. My mistake was ordering the standard vase. I tried to cancel the vase at checkout but could not see a way to do this. I’ve used seranata before and not had any problems. I was so disappointed when I saw photo!”

Serenata Flowers 3 star review on 5th April 2018

Helpful Report

Posted 7 years ago

“They did deliver beautiful flowers to a friend, albeit 3 days late, which is sad as they were meant for his birthday.”

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Posted 7 years ago

“Easy to order and quick delivery. The bouquet did not look as good as in the advertised photo, I have uploaded a picture of what I purchased and one of what was delivered.”

Serenata Flowers 3 star review on 1st April 2018

Helpful Report

Posted 7 years ago

“Flowers were lovely but turned way too late!! My partner was ill and came to stay at my house, so by the time we left her house, they still had not turned up!! She won’t actually get to see them until Monday 2nd April!! Very poor delivery service and will not purchase flowers from here again.”

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Posted 7 years ago

“I have bought from Serenata flowers several times and normally would have given them 5 stars but on this occasion all the roses are dying without flowering and I'm very disappointed”

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Posted 7 years ago

“Having been let done very badly by Interflora I decided to try a new company for our anniversary. The bouquet of flowers were pleasant enough but I was expecting more red flowers as per the picture as my wife’s favourite colour is red. Unfortunately they were all pink. I also expected the balloon to be bigger.”

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Posted 7 years ago

“Beautiful flowers. Luckily the recipient was at home because the delivery person just knocked on the door and left the flowers on the doorstep in full view of everyone. Had the recipient not been there the flowers would have been stolen.”

Helpful Report

Posted 7 years ago

“Flowers were beautiful but I’m disappointed with the delivery they were threw over the back off my Fence so I’m not happy with that.”

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Posted 7 years ago

“Great last minute option for sending flowers, thank you. Dad sent me a pic, they looked pretty.”

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Posted 7 years ago

“Some of the flowers were broken on arrival, therefore the bunch become half the size. The package was also left at the from of the house, which meant it could have been stolen or blown over.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews